[yippie]

Hi All,

Here is my issue.

I have a Toshiba satellite which WAS running windows 8. A couple months ago I got a bad malware. So in order to solve this issue I just reinstalled the operating system. However I did not know the windows 8 had a partition with recovery ( actually I did not know how to do a reinstall using the partition) so I put an old copy of windows 7 instead. This is ok but I have two issues for some reason the authentication code doesn't work (yes it is original) and the second reason is I can't seem to download any of the right drivers for example ATI card, wireless, Fn buttons etc (plus a tonne more).

So my question is how do I reinstall and get the WIN 8 operating system back again? can I do this from the partition? and how do I access the reinstallation menu's?

If it helps there is also an old folder called "windows.old"

thanks for your assistance,

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What is the make and model number (complete please) of your computer?

Post a snapshot of a fullscreen Disk Management:
To open Disk Management, press Windows key+r, type diskmgmt.msc and press Enter or click GO. Make it full screen.

How to Use the Snipping Tool in Vista - Vista Forums (says it's for Vista but also works with Win 7/8).

Use the Browse and Attach This File buttons below the text input area while using the Full editor to upload and insert here.

[Ztruker]

What is the make and model number (complete please) of your computer?

Post a snapshot of a fullscreen Disk Management:
To open Disk Management, press Windows key+r, type diskmgmt.msc and press Enter or click GO. Make it full screen.

How to Use the Snipping Tool in Vista - Vista Forums (says it's for Vista but also works with Win 7/8).

Use the Browse and Attach This File buttons below the text input area while using the Full editor to upload and insert here.

[yippie]

Ztruker,

Thanks for the fast reply.

The make and model is Toshiba satellite pro C850
and attached is the screen capture

thanks

Attached Thumbnails

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[Ztruker]

Complete model number please, like C850-BT2N11. Recovery is probably the same for all models.

I looked at the User's Guide for Satellite C800/L800/S800 Series - Windows 8. Recovery starts on page 54. That should get you going.

[yippie]

Toshiba satellite pro C850 part# PSCBZA-003005 serial # YC176403R

That's all I could find so I hope this is sufficient!

Thanks again

[Ztruker]

Download the Users Guide from the link I gave you, go to page 54 and start reading. It tells you how to recover your PC to factory state saving your data or not saving your data.

I would strongly urge you to backup anything you don't want to lose, just in case something goes wrong.

[yippie]

I have read through this manual for recovery. However, my current OS is WIN7. I wish to get back the original OS which is WIN8 and I believe it is on the recovery partition.
How would I initiate a recovery to wipe WIN7 and get back my original WIN8? what procedure to follow etc and will there be an option down the road to use the recovery partition as I don't have any media discs other than WIN7.

thanks again

[Ztruker]

Just follow the directions in the Users Guide. Since it came with Win 8, Win 8 is what will be restored.