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Boot issues


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#1
tania17

tania17

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I have an Inspiron 1525. When I turn on the computer it goes to the safe mode options screen. No matter what option I choose it loads to a black screen with the white arrow. The mouse will move the arrow around but there is nothing else. I have run a pre-boot system assessment build 4108 (I don't know if that info matters). I did get one error code for the optical drive (code 2000-0147) but so far nothing else. I am not sure at this point if this is a hardware or software issue or where to go from here. Any ideas?

Edited by tania17, 11 October 2013 - 11:52 AM.

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#2
Tinkertown

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I am pretty sure that specific error code means the optical drive has failed. It is best to replace it.

I guess if you wanted to double check, you could perform a fresh install of the OS (from external HDD). If the error still occurs (which i'm confident it will) you can rule out any software issues.
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#3
Tinkertown

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I am pretty sure that specific error code means the optical drive has failed. It is best to replace it.

I guess if you wanted to double check, you could perform a fresh install of the OS (from external HDD). If the error still occurs (which i'm confident it will) you can rule out any software issues.
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#4
SleepyDude

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I have an Inspiron 1525. When I turn on the computer it goes to the safe mode options screen. No matter what option I choose it loads to a black screen with the white arrow. The mouse will move the arrow around but there is nothing else. I have run a pre-boot system assessment build 4108 (I don't know if that info matters). I did get one error code for the optical drive (code 2000-0147) but so far nothing else. I am not sure at this point if this is a hardware or software issue or where to go from here. Any ideas?


Hi Tania :welcome:

By any chance you have this two programs installed?
- Microsoft Security Essentials
- Online Armor

Can you tell us the Windows you have installed?
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