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cant connect to internet


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#1
zombierot

zombierot

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Hey, I am trying to fix my sis' computer. She just got it a little bit ago as a hand down from my bro, it has a complete reset. When they got it they set it up and everything was working. Now when they try to connect to the internet it says it is unable to connect to the network. I have been searching and tried a couple of things with no prevail. I tried resetting the ip but is says "No operation can be performed on wireless network connections while it has its media disconnected. the router is fine, all other devices in house hold are working fine. Any help is appreciative. Here are the Stats.
It is a hp all-in-one, not sure model number.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Kenny-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 1C-65-9D-99-C0-06
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 70-F3-95-CF-14-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.de.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-FB-AE-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.de.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A93896E3-480B-494D-BAE9-302E67499D1A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{5AA4CD2D-435F-4261-8C48-354231E31D30}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
===========================================================================
Interface List
17...1c 65 9d 99 c0 06 ......802.11n Wireless LAN Card
13...70 f3 95 cf 14 b0 ......Bluetooth Device (Personal Area Network)
11...c8 0a a9 fb ae 5f ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

Pinging Kenny-PC [::1] with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Ping request could not find host google. Please check the name and try again.

Pinging 209.85.171.100 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 328 N/A
csrss.exe 460 N/A
wininit.exe 524 N/A
csrss.exe 544 N/A
services.exe 588 N/A
lsass.exe 604 KeyIso, SamSs
lsm.exe 612 N/A
svchost.exe 708 DcomLaunch, PlugPlay, Power
nvvsvc.exe 772 nvsvc
svchost.exe 812 RpcEptMapper, RpcSs
MsMpEng.exe 876 MsMpSvc
winlogon.exe 932 N/A
svchost.exe 308 AudioSrv, Dhcp, eventlog, lmhosts, wscsvc
svchost.exe 476 AudioEndpointBuilder, CscService, hidserv,
Netman, PcaSvc, SysMain, TrkWks, UxSms,
WdiSystemHost, Wlansvc
svchost.exe 664 EventSystem, FontCache, netprofm, nsi,
WdiServiceHost, WinHttpAutoProxySvc
svchost.exe 532 AeLookupSvc, Appinfo, BITS, EapHost, gpsvc,
iphlpsvc, LanmanServer, MMCSS, ProfSvc,
Schedule, SENS, ShellHWDetection, Themes,
Winmgmt, wuauserv
audiodg.exe 1076 N/A
svchost.exe 1252 CryptSvc, Dnscache, LanmanWorkstation,
NlaSvc
nvxdsync.exe 1404 N/A
nvvsvc.exe 1416 N/A
spoolsv.exe 1664 Spooler
svchost.exe 1696 BFE, DPS, MpsSvc
AERTSr64.exe 1788 AERTFilters
LMS.exe 1860 LMS
svchost.exe 356 bthserv
taskhost.exe 2416 N/A
dwm.exe 2476 N/A
explorer.exe 2548 N/A
RAVCpl64.exe 2728 N/A
msseces.exe 2888 N/A
IAStorIcon.exe 2972 N/A
nvtray.exe 3048 N/A
SearchIndexer.exe 2324 WSearch
svchost.exe 1288 SSDPSRV, wcncsvc
IAStorDataMgrSvc.exe 3656 IAStorDataMgrSvc
daemonu.exe 3760 nvUpdatusService
UNS.exe 3820 UNS
WmiPrvSE.exe 3080 N/A
cmd.exe 2632 N/A
conhost.exe 688 N/A
MpCmdRun.exe 1452 N/A
tasklist.exe 2408 N/A
WmiPrvSE.exe 3976 N/A
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#2
PhrantiQ

PhrantiQ

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First and foremost, welcome to Geeks To Go's forums! I hope you stick around after we've assisted you in resolving this issue, as there is a lot of great members and information available on Geeks To Go's site. Now that the pleasantries have been said, let's take a look at your issue and see what we can do to resolve it!  
NOTE:
For any steps which require you to download a file, you can download the files to another PC and use a jump/usb drive to transfer. STEP ONE: MiniToolBox Intel Gathering
  • At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List Installed Programs
  • List Devices
  • Only-Problems (leave it checked)
After you've just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy & paste that into a reply. [/list]   Once I get that log, then I will look further into it for you!

Edited by PhrantiQ, 14 October 2013 - 05:04 PM.

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