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Cookie/cache problem


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#1
Brandonabe

Brandonabe

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Hi there,

I built a new computer recently, Running windows 7 for the first time, and everything was fine for a bit, but for the past month, after browsing for about 10 minutes, youtube will no longer load videos and most web sites will not load. I get the following error in youtube, "an error occurred, please try again later" and on a web site a generic, "this page is unavailable." I usually use firefox, but it happens in any browser. My drivers, my browsers are all up to date. I've discovered that emptying my cookies and my cache will fix the problem for another 10 minutes or so, but thats it, and obviously clearing my cookies is a pain, cause I enjoy my cookies...

If anyone can help that would be great, I cant for the life of me figure out what could be happening and I've looked all over the internet.

Thanks!
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#2
PhrantiQ

PhrantiQ

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First and foremost, welcome to Geeks To Go's forums! I hope you stick around after we've assisted you in resolving this issue, as there is a lot of great members and information available on Geeks To Go's site. Now that the pleasantries have been said, let's take a look at your issue and see what we can do to resolve it!  
STEP ONE: Cleaning Up Your System
As a good rule of thumb, I like to get rid of temp/junk files off any and all systems I work on. Reason being that I've seen some build up of caches and junk files cause all sorts of chaos on multiple occasions, so why not just take a few minutes to clean the PC up.However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now. However please take note of the red number, displaying amount of removals, and post it in a reply. STEP TWO: MiniToolBox Intel Gathering
  • At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
    • Flush DNS
    • Reset IE Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List Installed Programs
    • List Devices
    • Only-Problems (leave it checked)
  • List Users, Partitions and Memory Size

    After you've just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy & paste that into a reply.
 
Please post back with the results from the two steps and any changes you notice. I'll then be sure to look them over and see where/what we need to do from there!

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