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Adaware/Spyware/ PureHD & Unresponsive Script [Solved]


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#46
Lexy610

Lexy610

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I rebooted ... and still getting the PureHD on reboot :'(
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#47
emeraldnzl

emeraldnzl

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Hello again Lexy610,

Please run OTL.exe

  • Download and save to your desktop the attached OTL fix.txt at the bottom of this post.
  • Copy and paste the contents of OTL fix.txt into the Custom Scans/Fixes panel.

    Posted Image
  • Then click the Run Fix button at the top
  • Let the program run unhindered.
  • It will produce a log for you called OTL.txt, please post that log in your next reply.The log is saved in the same location as OTL.
  • If you can't find the log then navigate to the C:\_OTL\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
Note: This script was written specifically for this infection on this person's computer. It should NOT to be used on another computer, as it may cause serious damage possibly rendering the machine unusable.
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#48
Lexy610

Lexy610

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  • 743 posts
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{020019F0-1313-4628-A978-ACDD105F5396}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{039CD332-FB27-4F71-93D2-DB6610BB84D3}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{03C512E0-0444-11D2-9A7F-0000E8A2F1D2}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{04C16B28-0788-4E6C-B013-9D43A78311D1}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{08405FD6-CB7C-4EBA-8225-E38A3FF1CA13}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{09076121-9B82-463F-AB64-571692399646}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{09347404-9C7A-462E-A278-CAEF837B71F8}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{094D4908-AE96-4C52-8BBE-4F0A85193A1E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0A2A6ED1-D3F1-4A81-853D-93EC830CE388}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0C071E13-4714-43B0-A7E4-0D64201DBDBE}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0D19B022-5738-4163-87B5-FC85DE6D2241}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0ED9DE5C-8082-49B9-A6F5-0C16911F834D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1302389B-D286-45A8-8CB1-C5D43AE02D35}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{17CF8B2E-E084-433C-8E8A-4A8E20A75F48}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{185C9210-4CF8-4554-B06A-87014703D182}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{185C9211-4CF8-4554-B06A-87014703D182}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1A0F0959-3DBA-4361-80C6-F1520D3832F5}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1AE1A301-659C-4A2E-84EA-2529A94DA67B}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1B194BE7-6639-4205-AB31-F4AEB4018F85}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1E5CC1BF-9B43-47BA-AFA9-BB38A9068722}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1E951F23-9C37-11D3-BA52-0000E8497C01}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2618B0A3-5D66-4A2D-B93C-31B6DFF3595C}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{28D3E254-8533-44D6-993D-58DB01817F07}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2DC990CF-AAB3-4DCE-819B-7CE260BFA7FE}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2E558380-63DF-FFD4-AF96-00105A6FE9A1}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3537F073-B472-4DCC-953D-D9A0656B75F3}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{357800AF-B78F-4662-A049-CCC765B7BA3A}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{366D9D8B-454A-4EA9-921D-7C1127BBE481}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{39AEA79A-BF43-475F-B4F9-15347CFBF2B3}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3B2C1F9E-2375-485D-A7C5-54D9CCD61E67}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3D1EB621-38A1-11D4-AB8F-0000E875BA48}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3DEE8BBF-3DD9-462E-84A1-D6B30C305029}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4281B857-D41F-4165-B9E6-BE3DD5B24109}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{44244D5C-8354-48A5-BE07-0FCA673A8E95}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{44DFF48A-6A54-4C2B-8AC8-4DA3407D4810}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4573D9BF-F1AE-4516-B9B3-F9B1B9A9BDDC}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{46A06300-914A-11D3-BA52-0000E8497C01}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{46A06303-914A-11D3-BA52-0000E8497C01}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{488BB6AA-2164-45FA-ABBD-783CECF8AC26}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{49527153-FCFD-42FC-A7B8-07B6CADB4D2D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4A609869-A138-43AC-A9A2-C25E5A714D9A}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4CF345DF-8B6E-4AF0-89FB-5689F7904C8F}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4DBC1640-F95A-11D1-9A7F-0000E8A2F1D2}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4DC650DD-D354-41F5-8C55-B2374C4B5B58}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4F7D9AA9-9B52-409C-81A2-F01BC4A81258}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5608C902-FCDF-4EF1-B4DD-5E8E756DFBBB}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5895C923-0657-4253-BD0B-3B7DDB6937A4}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{59DBF8C2-33FA-49B0-8669-51826893065A}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6165BA24-DC2D-4C6B-997C-F9B4F13361BB}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{621F2C01-5ACE-4EB9-A27B-68435E25D905}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{63B3F2EF-F61C-493C-A201-95CCB9854823}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{648C0939-1F4F-4D10-8B8C-A54C65A00560}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{65A0DB65-1C94-4A50-8395-957000E7A84B}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{66C2F03C-EBF9-41E0-9E8E-2870B7C6ED06}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{66F69E5E-B808-4C51-BD48-E9CC010942AD}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6765C034-E0FE-4BB7-84B4-2A91AE33CD74}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{67928E40-2811-11D4-867A-0000E84979ED}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{67928E40-2811-11D4-867A-0000E84979F0}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B8EBFC-E61B-4E52-AACD-464000F5BDE8}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6A51113D-134D-4BBC-AA62-8244C06DC0A3}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6CCDA98A-0C63-4CE1-9161-63B86986D4D1}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{70DC80A9-D4F8-4383-A0D7-93179AA8305E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{72ECF541-CE16-4041-A5DC-6F122AC6D9D0}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{756B14CC-C0D3-417D-B7B2-CA42DCDCFD64}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7630D6A2-4512-4CA2-915D-F457BC782564}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7808A677-4F0E-4431-9E86-D5A68C76341E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7AB72E17-9774-4FEB-AC0F-0025E7209C47}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7B990B2B-5109-400D-9FB0-72C2CC43042D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7E36A52D-FB12-4D39-8991-C9B5BB4C43E1}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7E89A87F-D90B-493D-9A61-A79C720E7E96}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7F66E374-EA67-4137-91EC-B367299B55EB}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FB046DD-8FF8-4288-AE02-53A81E07DC96}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{80DB7AC0-5EB4-11D6-A62F-0010B5549630}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8188FE20-61FC-11D6-A62F-0010B5549630}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{836D180B-88D8-4E62-8B10-B6B9389C137F}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AEB6D0D-1A9A-4FBC-92EC-1C725B8D49C7}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C68F8A3-0F03-4DAB-970E-4DDDD03ED6B0}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8D77C762-7183-4F37-AF49-AEF5B0317D38}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8E5AE6F1-26C4-4647-B559-074CF6DE6408}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9030FD70-BAD0-42B8-9A9F-7EF70CB7AE13}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{92E44B41-4F50-11D4-BA73-0000E8D3BC99}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{94515F8C-8451-4067-9816-4166B3418F0B}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9935B5E3-B116-4028-B681-EFF3D5E046CF}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{99AC5564-0CF3-4C5B-A594-651AC625DE15}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9A2436EA-F658-4AC2-8ACB-73072EDD59D1}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9A98C63A-AF5E-42EF-A158-89ED651E9B3C}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9C70227E-0BEB-4513-8217-58234D3DA28E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9CC5EE68-3803-4D4C-8A2F-1317C11BB745}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9D35EDAD-0E77-41E6-9F75-E66FFDF5C3A2}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9F179100-F940-11D1-9A7F-0000E8A2F1D2}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9FCB8A16-278F-4E3E-9BEA-BD0147263858}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A136222E-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A1362234-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A1362235-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A1362236-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A136224E-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A1362254-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A136226E-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A1362274-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A136228E-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A1362295-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A136229E-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A13622A5-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A13622CE-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A13622D5-CB5C-42C4-B1D1-DBB8ADC7559D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A20C0CF0-4466-4A4A-93F8-552AC68803DB}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A2A5BCBD-B5C8-4FA2-BEDE-837125FE4762}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A67E7FC3-833A-4D1F-B959-5D17C8098779}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AAB9D072-4326-48E3-A11A-BE93442E5F86}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AADE03FE-7BB6-4312-981D-E9F6DAAA3D75}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AC8BF71E-E41F-4FE7-B58C-E4AC3555C0BF}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AED51F91-EBE9-4344-84A6-D116C4EC40D8}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B05DFA20-F9A5-4561-AFAD-1B39E53DFBDF}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B0A800B3-AE28-4251-820A-54C47EA8533C}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B14D4AA1-A59B-4FEC-B6DE-15CD9FF6C801}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B21A20C8-B807-4795-996A-EB86DC7F56CF}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B232B7E5-94A4-44E3-8759-CD4490619FAB}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B4282392-EB00-4326-92E3-8CC0A02B9C8D}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B4346D2E-E989-49B1-B3AB-4506028194C6}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B8887594-5107-460E-9336-15DB7B340524}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B9BBC246-0C04-4CED-8FA4-CA0D0A23837E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BB37EFA1-7BA6-437D-99AA-16E023451DE2}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BC275502-C83C-4CE0-A8AF-6ED91E8719EC}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BD20C278-FA54-4F7D-8930-1ED3CEF2C1E5}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BD351036-74A1-4904-AB72-5625C8E9CB18}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BEE5207B-14CC-4435-A763-E389A1405E66}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF53F2AF-4E62-4986-BA1B-ECC1816BFDB7}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C20C0170-4764-4953-8ADE-FB008F2B0596}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C2316705-49F3-46A6-B178-FD617FA235D8}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C2F1EEE2-9120-459C-8089-F54C9E15B886}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C30B9E5D-0A8C-4776-B094-688141D333D8}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CDF482DE-3B4E-4494-86D2-8B73FD1DB186}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F20-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F28-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F30-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F40-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F48-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F50-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F58-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F59-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F5A-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F5B-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F70-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F78-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F80-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F90-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957F98-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957FA1-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CF957FD0-77FE-4192-A59F-95CA43BD04BA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CFADDED4-2A35-4A0F-B8C9-4973F94A573E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D19355DC-9045-4B3A-B321-1710330B5AB8}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D764FDDD-C7DA-4033-90CC-D8CE71395D82}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D7BCD582-12D9-41DE-A0DD-1140A140D8C3}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D960A3E9-FF13-46B3-8A8A-2F6F6F9D1FFD}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DA365E3B-0E2E-40FF-B38E-A59A709F1F04}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DB0FC5DB-16DC-4A42-A95F-AF9EF8299C8E}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DB7E1FFB-FAC3-453A-A516-3D4A2CBEED05}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBBCE449-2EF5-4A11-B1A9-5FD3F72F3C98}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBD8E168-244D-448C-9922-25508950D1DC}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DC377543-0DAB-4737-87DF-A7BB78769370}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DF5F4E46-D041-416C-B77E-6F8E662E2734}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E0D84E7C-1997-4F77-97C4-74D79FCF6B50}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E1D7D1F6-759E-42ED-8766-98CEC955ABDA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E36F5435-7BA3-4255-9062-D275F0BAAA7A}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E545A93C-ABF3-4939-8D99-C94A8E3D34B4}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E5ECC2B2-1ED9-43C7-BC75-F73E85E28684}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E69C308A-0582-4BFF-B3DA-697BB2BB5CDA}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6B47BA1-4F9B-11D4-BA73-0000E8D3BC99}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E7563EE0-F93F-11D1-9A7F-0000E8A2F1D2}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E7FEA5C0-651C-4A94-A31F-DAEA9877BB3A}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{EAD55AD3-060A-434A-9383-5BEBCDB2CA07}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{EC3E13BE-6CDC-4AB7-AE63-71E20CBECD62}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F0672315-67B5-4B0F-8ED4-7FFCF7BF09A9}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F16EB735-3E60-4696-88E3-32610C10D669}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F4453C84-C133-43F2-9E12-A9AB4B1422FE}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F578E21A-DB55-4C70-B04E-46D4F9BBD434}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F5838CC6-EBBF-46D3-AE67-ED2F8D7218EC}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F6348C42-7114-468D-A302-EFBBBCA59ADE}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F81D4B21-8E41-4283-B854-C2343756A157}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FE520461-1A47-4D2F-8F0A-D741B1739022}\InprocServer32\\InprocServer32 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D3A2161DCCD05504BBA600633F11850A\\PureHD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\EEFF578DECF2477409A24719890CA086\\PureHD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\EEFF578DECF2477409A24719890CA086\\ProductName deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\EEFF578DECF2477409A24719890CA086\SourceList\\PackageName deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D3A2161DCCD05504BBA600633F11850A\Features\\PureHD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\EEFF578DECF2477409A24719890CA086\Features\\PureHD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\EEFF578DECF2477409A24719890CA086\InstallProperties\\DisplayName deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D875FFEE-2FCE-4774-902A-749198C00A68}\\DisplayName deleted successfully.

OTL by OldTimer - Version 3.2.69.0 log created on 10222013_234101
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#49
emeraldnzl

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How is your machine now?
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#50
Lexy610

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It runs nice and smoothly .. no static and after I try to close out the PureHD like 3-4 times it finally goes away .. however every time I turned on or restarted my PC I would get that PureHD again ..


Going to restart my PC and see what happens ...

BRB
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#51
Lexy610

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Hello emeraldnzl

I restarted my pc and I am happy to say that I did not get the dreaded PureHD again YAY!!

Can I ask you ... what are the best programs to help keep my PC clean and free from viruses, malware\spyware\adaware?

I feel what I have didnt help me :'(

Edited by Lexy610, 22 October 2013 - 10:25 PM.

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#52
emeraldnzl

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Hello again Lexy610,

Can I ask you ... what are the best programs to help keep my PC clean and free from viruses, malware\spyware\adaware?


For what it's worth here are my thoughts on anti-virus and firewall programs.

Most of the well known anti-virus products are good. Some perform better in some aspects than others but if you were to look at the overall picture they are mostly good.

Sometimes one will be on top of the pops one month and another on another month. Of course there are some rogue programs out there too that you must steer clear of because they bring infection with them.

Some of the free ones are good but you do not get the full service. The sound "pay for products" out there have packages which include anti-spyware, anti-phishing, firewalls and adware blocking so you get the whole lot in one go.

This link will take you to an independant site showing comparatives for Anti-virus products. Look at comparatives with caution because one month a program may do well and in another not so well.

http://www.av-comparatives.org/

All of the ones shown there are good products. Sometimes it comes down to your personal taste. In other words you like a particular product because to you it is user friendly or looks good.

Ones I personally like at the moment are Avast, ESET and Kaspersky but that is only a personal preference and my preferences do change as products undergo improvement.

Of the free ones, I recommend Avast, and MSE. Despite current reservations about MSE I believe they are both good.

If you are looking at free products such as Avast I would look at combining the anti-virus, with a free firewall and also look at and anti-spyware product (say the free versions of) Malwarebytes or SuperAntiSpyware) and update and run it once a week.

Note: Currently SuperAntiSpyware will install foistware along with the program. Last time I looked it was Google Chrome Browser at installation. This is fine if you use Chrome but not so good if you don't. It will do this even if you use Custom Install and uncheck Chrome (at least on my machine) so the best option is to allow it and uninstall Chrome afterwards (unless of course you want it).

Microsoft Security Essentials together with Windows Firewall (which comes with Windows) is probably a good choice for the run of the mill user. This because it is light on resources, it is unobtrusive (it works away in the background without interrupting) and you don't have to be an expert. Firewalls have a habit of flagging suspicious files and asking the user to decide whether to accept the file or not. Often the run of the mill user has no idea about what a particular file does and just says no to everything... down the track they wonder why programs they use regularly suddenly stop working or maybe they try and download something they frequently downloaded in the past but now find they can't.

Here are two good, free for personal, use antivirus :


Here are two good firewalls free for personal use:

  • OnLine Armour - with Online Armor you get a 30 day free trial of the fully functional version. After that you can choose the limited free version to continue.
  • Agnitum - Outpost free

Note: Do not use more than one anti-virus or firewall. Running two or more real-time anti-virus, anti-spyware and firewall monitors at the same time can cause a conflict. That conflict can result in slow computer performance, error messages, crashes of the programs or other types of failure. You will very likely end up with little or no protection.

Now

I think your machines is good to go now.

We have a couple of last steps to perform and then you're all set.Posted Image

Follow these steps to uninstall Combofix and tools used in the removal of malware. This will also clean out and reset your Restore Points.

  • Go to Start > Programs > Accessories and click on Run
  • Copy and paste the the bolded text below in the box then hit OK

    Combofix /Uninstall

    Posted Image
Step 2
  • Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
Any other tools remaining may be deleted.

-------------------------------------------------------------------------------------------------------------------

A reminder: Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.
-------------------------------------------------------------------------------------------------------------------

Here are some things that I think are worth having a look at if you don't already know about them:

---------------------------------------------------------------------------------------------------------------------

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

----------------------------------------------------------------------------------------------------------------------

Java warning

Java is a popular point of entry to your computer for malicous programs. The United States Department of Homeland Security recommends that computer users disable Java see here. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it then the next safest option is to disable it in your browsers until you need it, then enable it.

How to disable Java in your web browser and How to unplug Java from the browser

If you do still need Java then regularly check that it is up to date. Older versions are the most vulnerable to malicious attack.

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.
  • Click Start > Control Panel > Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.
----------------------------------------------------------------------------------------------------------------------

To help protect your computer in the future:



If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

* Click Start > Control Panel > System and Security > Windows Update
* Under Windows Update click on Turn automatic updating on or off
* Check items shown to ensure you receive updates automatically. Click OK.

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!
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#53
Lexy610

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Hi thank you so much for all of your help, insight and great information ... i already use MSE and I also use Malwarebytes & SuperAntiSpyware


I followed your last steps and all seems to be perfect ....

I have another computer that seems to be extremely slow do I post here about it or do I have to go to a diff forum? Its my sons and he needs it for school
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#54
emeraldnzl

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Hi thank you so much for all of your help, insight and great information


You are very welcome. :happy:

I will keep this topic open for a day or two in case any issues arise.

I have another computer that seems to be extremely slow do I post here about it or do I have to go to a diff forum?


Please open a separate topic for that one.

If you think it is malware related then this forum is the place. If it is not malware related then the appropriate technical forum is where you should start the topic.
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#55
Lexy610

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Hi ... Thank you so much for the info I am going to post it here on this forum bc I think it is spyware ....


Also I noticed that I am unable to send mail from my incredimail program .. it is my default mailing program .. I use verizon but don't use it so I get it to send to my incredimail
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#56
emeraldnzl

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Hi ... Thank you so much for the info I am going to post it here on this forum bc I think it is spyware ....


Okie dokie. :thumbsup:

Also I noticed that I am unable to send mail from my incredimail program .. it is my default mailing program ..


It may have had malware in part of it and been damaged in the cleaning process.

Incredimail can come with trackware and other conduit tools that redirect your browser.

See here and here.

I think the best solution would to reinstall it. :)
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#57
Lexy610

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Thank you so much emeraldnzl. I am so so deeply thankful for this site and people like you. My computer is working so nicely! :-)

My email is also working.

I just posted on this forum about my sons computer. Hopefully I can get help quickly as he needs it for school ... but I do understand if it isnt quick.
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#58
emeraldnzl

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Hello ,

My computer is working so nicely! :-)


Glad to hear it. :thumbsup:

I just posted on this forum about my sons computer. Hopefully I can get help quickly as he needs it for school ... but I do understand if it isnt quick.


We are extremely busy here.

For that reason we generally work from the oldest topics forwards. Although some people have skills in different areas and will concentrate on the logs they are best at dealing with. Also the students here will often take logs because they have to learn different aspects of malware removal.

It would be unfair on those who have been waiting 3/4 days for to jump anyone up the queue.

I am sure one of us will get to you as soon as they can.

Remember if you are not attended too after 3 days you can post your topic in the Waiting Room.

http://www.geekstogo...-Room-f100.html
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#59
Lexy610

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Hi Thank you ..

I do understand that and it is only fair.

Someone is helping me ...

Thanks again with all that you helped me in :-)
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#60
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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