[Valinorum]

Some programs need additional permission to run. Can you tell me which program(s) is causing this issue?

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I guess the only program that has this issue now is World of Tanks ... I'm guessing that it is an issue with WoT and NOT with my PC ...

Mark

[moondog830]

I guess the only program that has this issue now is World of Tanks ... I'm guessing that it is an issue with WoT and NOT with my PC ...

Mark

[moondog830]

Also, though, I have one other issue that has cropped up ... when I try to look at a picture using Windows Photo Viewer ... I get the following message in the viewer window.

Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location.

I have no idea what to do with this one.

Mark

[Valinorum]

Hi moondog830,

Lte's fix your WOT problem first.

Right click on the "WOTLauncher.exe" and select the option "Properties". Click the "Compatibility" tab and check the option "Run as administrator", then click "OK" or "Apply". Repeat this process for "WorldOfTanks.exe" as well.

installation, patching and even playing the game requires administrative privileges.
[/list]
Regards,
Valinorum

[moondog830]

wow ... that simple ... that works ... thanks

[Valinorum]

Hi moondog830,

Also, though, I have one other issue that has cropped up ... when I try to look at a picture using Windows Photo Viewer ... I get the following message in the viewer window.

Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location.

If you are simple not able to access your image files then take the following steps to Take Ownership of a file or folder:

1. Right-click the file or folder for which you want to set permissions, click Properties, and then click the Security tab.

2. Click Advanced to open the Advanced Security Settings for <Object> dialog box.

3. Click Owner tab, click Edit. If you are prompted for an administrator password or confirmation, type your password or click Continue.

4. In the new Advanced Security Settings for <Object> box, in the Change owner to: field, select your User name, and Check the Replace owner on subcontainers and objects. Click OK, repeat for remaining boxes. (If your User name is not listed click the Other users or groups button to add your account).

5. Open the file or folder you wish to access.




Regards,

Valinorum

[moondog830]

Sorry, it's not a problem of 'access' I can access them, but I should be able to double-click any .jpg .gif or .bmp image from anywhere on my computer and have it open in Windows Photo Viewer. I can see what the images look like as a thumbnail in all parts of my computer ... but when I double click one of the images it tries to open in Windows Photo Viewer like it always has but now I get the message

"Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location" I should not have this message ... I'm am the only user on this computer (that I know of).

[Valinorum]

Sometimes upgrading an OS can cause permission issue from the previous OS. If such scenario occurs the best choice is to take the ownership of the whole folder.

[moondog830]

Understood, but I just followed your instructions and that doesn't change anything for me ...

[Valinorum]

Try this.

• Step #8 Fix with OTL
  
• Re-run OTL by right clicking and choosing Run as administrator;
• Under the Custom Scans/Fixes Box copy and paste the following contents inside the quote box. (Do not include the word 'quote').
  

  :Commands
  [createrestorepoint]
  
  :reg
  [HKEY_CLASSES_ROOT\*\shell\runas]
  @="Take Ownership"
  "NoWorkingDirectory"=""
  
  [HKEY_CLASSES_ROOT\*\shell\runas\command]
  @="cmd.exe /c takeown /f \"%1\" && icacls \"%1\" /grant administrators:F"
  "IsolatedCommand"="cmd.exe /c takeown /f \"%1\" && icacls \"%1\" /grant administrators:F"
  
  [HKEY_CLASSES_ROOT\Directory\shell\runas]
  @="Take Ownership"
  "NoWorkingDirectory"=""
  
  [HKEY_CLASSES_ROOT\Directory\shell\runas\command]
  @="cmd.exe /c takeown /f \"%1\" /r /d y && icacls \"%1\" /grant administrators:F /t"
  "IsolatedCommand"="cmd.exe /c takeown /f \"%1\" /r /d y && icacls \"%1\" /grant administrators:F /t"
  
  :commands
  [reboot]
  
  

• Click on "Run Fix" and let the program run unhindered;
• Your PC will reboot automatically. If it does not, reboot it manually;

After the reboot you will notice a button named "Take Ownership" when you right click on a file/folder. Try using this on a image file and tell me if that works. If it does not, we will take a different approach.

Regards,
Valinorum

[moondog830]

sorry, that did not work either ...

[Valinorum]

Hi moondog830,

Let's try a different approach. But first let me check your services. Also, do you have your Windows CD/DVD?

• Step #10 Scan with Farbar Service Scanner
  
  • Please download Farbar Service Scanner by Farbar to your Desktop from the link below.
    Download Link
  • Right-click and choose Run as Administrator;
  • Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

 

• Required Log(s):
  
• FSS.txt.

Regards,
Valinorum

[moondog830]

FSS Scan Log
(In the report it says there are return errors from Google and Yahoo ... I am substituting in a Middle School and those pages are blocked by the school system.


Farbar Service Scanner Version: 24-10-2013
Ran by papa (administrator) on 29-10-2013 at 08:00:59
Running from "C:\Users\papa\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Attempt to access Google.com returned error: Google.com is offline
Attempt to access Yahoo.com returned error: Yahoo.com is offline


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[moondog830]

Oh my word. Now I find that I can not print .pdf's (my son needs me to be able to print his fight contracts) and I can't save any images in windows paint. this is a nightmare!

Mark

[Valinorum]

Hi,

Sorry for the delay. My ISP ran into a problem and I was out of internet connection the other day. I already submitted your my reply for your problem to my teacher for approval. I will reply it soon. Please, stay with me and once again my sincere apology for the inconvenience.

Can repeat Step 7 with the following check box marked including the default ones:

• Reset Registry Permission;
• Repair File Association

How is it now? If that fails, we will dig deeper.

Regards,
Valinorum