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Alcatel-Lucent files [Solved]


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#16
godawgs

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OK! Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Step-1.

Uninstall ESET

1. Please click the Start Orb Posted Image, click Control Panel. Under the Programs heading click Uninstall a program
1. Please click Start > Control Panel > Add/Remove Programs
2. In the list of programs installed, locate the following program(s):

ESET

3. Click on each program to highlight it and click Change/Remove. (Vista/7 users: right click the program and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files (86)\ESET

2. Close Windows Explorer.

Step-2.

Uninstall AdwCleaner

Re-open AdwCleaner
  • Click the Uninstall button
  • Confirm with yes
Posted Image

Step-3.

OTL Cleanup
1. Please copy all of the text in the Quote box below (Do Not copy the word Quote). To do this, highlight everything inside the Quote box (except the word Quote) , right click and click Copy.
  • :COMMANDS
    [createrestorepoint]

    :OTL
    O4 - HKU\S-1-5-19..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
    O4 - HKU\S-1-5-20..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)

    "REG
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
    "{6AF58B5D-666A-486C-BA9C-8607B7FC93AD}" = -
    "{998E01EC-3B49-4CE9-9E2A-365E61F60313}" = -
    "{A7479F65-708B-42DE-803F-49D719FD23EC}" = -
    "{B6C301EC-14BD-4BB1-8B31-8CC4693F05AB}" = -
    "{C46EB717-0A6E-476E-9ECE-37479D9C92DC}" = -
    "{E4069107-8754-42CC-9D93-84ACAF2EED1C}" = -

    :FILES
    C:\Users\Owner\AppData\Roaming\uTorrent
    C:\Users\Owner\AppData\Local\Avg2014
    C:\Users\Owner\AppData\Local\MFAData
    C:\ProgramData\MFAData

    :COMMANDS
    [emptytemp]

  • Please re-open Posted Image on your desktop.
  • Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
  • Click the Posted Image button.
  • Let the program run unhindered. When finished click the OK button and close the log that appears.
  • NOTE: I do not need to review the log produced.
  • OTL may ask to reboot the machine. Please do so if asked.
2. Please re-open Posted Image on your desktop.
  • Be sure all other programs are closed as this step will require a reboot.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-4.

Delete the following Files and Folders (If Present):

esetsmartinstaller_enu.exe
SecurityScan.exe
checkup.txt
jre-7u45-windows-64.exe
MicrosoftFixit50906.msi


Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-5.

Reset Hidden Files and Folders

1. Click the Start Orb and click Computer.
2. In the Menu bar at the top click the Tools menu and click Folder Oprtions...
3. On the Folder Options window click the View tab.
4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.
5. Click the Hide protected operating system files (Recommended) box.
6. Click Apply and then OK

Step-6.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

  • Click the Start Orb. Click Control Panel. Click System and Maintenance
  • Click System
  • In the left column under Tasks, click Advance System Settings and accept the warning if you get one
  • Click the System Protection Tab
  • In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?

    Note: It may take some time for the system to populate the Available Disks box, so be patient.
  • Click the Create button at the bottom
  • Type in a name fo the restore point, i.e: Clean
  • Click Create
  • A small System Protection window will come up telling you a Restore Point is being created.
  • Another System Protection window will come up telling you the Restore Point has been created, click OK
  • Click OK again.
  • Close the Control Panel
Now we can purge the old Restore Points
  • Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.
  • Copy and Paste the following in the Run box:
    cleanmgr
  • Click OK
    A Disk Cleanup Options popup will open
    Posted Image
  • Click Files from all users on this computer

    A Drive Selection popup will open
    NOTE: You will not see this window unless you have more than one drive or partition on your computer.
    Posted Image
    If you chose Files from all users on this computer above, then click on Continue for UAC prompt.
  • Select the system drive, C:\ and click OK.
  • For a few moments the system will make some calculations
    Posted Image
  • The Disk Cleanup Window will open:
    Posted Image
  • Click the More Options tab.
  • Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)
    Posted Image
  • In the Disk Cleanup dialog box, click Delete (See screenshot below).
    Posted Image
  • You will get a Disk Cleanup confirmation (See screenshot below)
    Posted Image
  • Click Delete Files, and then click OK.
Step-7.

Don't forget to re-enable WinPatrol


Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Vista and Windows 7 Users:
1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

Vista and Windows 7
1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:If you still want to keep Java
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

This webpage is worth bookmarking/reading for future reference:
Securing Your Web Browser

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
:Install the MVPs Hosts File:
  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.
It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
:BACKUPS:
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I get infected in the first place? by Mr. Tony Cline

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

IF I have helped you and you want to say "thanks", you can do that by clicking the Rep+ button at the bottom right of this post. :)

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
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#17
wc4now

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Hi

Man...I'm running scared. :( Both IE and Firefox have slowed down to a snails pace when loading websites. I tried different websites like "thestar.com" which is taking 3.5 mins to load and "paypal.com" which is taking 1.5 minutes to load.

I worked through the last instructions. Did I screw-up? I checked and re-checked the directions with no change in result. I downloaded HOSTS with a lot of problems. Couldn't get it on the desktop and don't know if it is working.

Help!!

BEst
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#18
wc4now

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An Update:

It seems both browsers are have problems loading pictures.
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#19
godawgs

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Hello,

This is probably due to the MVP Hosts file that you installed. This file will protect you from most major parasites, hijackers and adware/spyware programs. Unfortunately this extra protection comes at the price of some speed and some URL addresses that you can't get to anymore.
The winhelp site that I linked you to contains some workarounds for the speed problem, but the sites in the MVP HOSTS file will be blocked unless you remove the site from the MVP HOSTS file or disable the MVP HOSTS file before attempting to go to those sites. But if you don't want to go through all of that just replace the MVP HOSTS file with the HOSTS file it replaced. To do that first we want to make sure that we can see the hidden files and folders:


  • Click the Start Orb, right click Computer and click Explore. the Computer page will open.
  • At the top of the page click the Tools menu and click Folder Options.... The Folder Options page will open.
  • Click the View tab.
  • In the Advances settings: section under Hidden files and folders, click the radio button beside Show hidden files and folders
  • Uncheck the box beside Hide extensions for known file types
  • Click the Apply button.
Back on the Computer page:
  • Click the down arrow beside Computer, then click the down arrow beside OS (C:) or OS
  • Click the down arrow beside the Windows folder.
  • Click the down arrow beside the System32 folder.
  • Click the down arrow beside the Drivers folder.
  • Double click the ect folder to open it
  • Find the HOSTS file and rename it to HOSTS.old
  • Find the HOSTS.MVP file and rename it to HOSTS (without any extension).
  • Reboot the computer
If that has resolved the issue go back to the C:\Windows\System32\drivers\ect folder and delete the HOSTS.old file.
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#20
wc4now

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Godawgs

Thank you...thank you!

I followed the instructions and both browsers are working again.

Question: The host file is sitting in a folder on the desktop. Can I move the folder elsewhere on the computer so I don't delete it by accident?
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#21
godawgs

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Question: The host file is sitting in a folder on the desktop. Can I move the folder elsewhere on the computer so I don't delete it by accident?

Do you mean the HOSTS file that you downloaded from the winhelp site? What folder is it in?
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#22
wc4now

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The Host program came in a RAR file that I put on the desktop. When I extracted the program I directed the computer to place the content of the zip file in a folder called "hosts" on the desktop. And there it sits. :whistling:

Thoughts?
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#23
godawgs

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The MVP HOSTS file will only provide protection when it is in the C:\Windows\System32\drivers\ect folder, and it sounds to me like you've already decided that you don't want to use it because of the problems it causes with browser slow downs and the sites that you can no longer visit. So why would you want to keep the RAR file or the hosts folder on the desktop? if you decide to install it later you can simply go back to the site and down a fresh, updated copy of the file. But even then there isn't any reason to keep the RAR file or the hosts folder on the desktop or anywhere else.
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#24
wc4now

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Thanks for the advice.......I'll delete them.

Feeling good about the condition of my computer. Appreciate all your help.

Best
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#25
godawgs

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You're welcome. If you have removed all of the tools we used and you don't have any further issues then stay safe and if you need us in the future just give us a shout. :cool:
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#26
godawgs

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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