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#16
pomognetemi

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Yes, I think it does.


Thanks for your answer again, phillpower.
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#17
phillpower2

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Hello pomognetemi

The following steps can be time consuming so I suggest that you do them when you are not busy, please note that it is important that the tests are allowed to complete and not be disturbed as it can lead to serious problems if they are.

To begin check/change the Boot Sequence in the BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the appropriate button that allows you to access the BIOS (Esc - Del – F2 etc)
This will enter you into the BIOS/CMOS
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to DVD/ CD drive
Change the second drive to the C: - Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit.
Click Y and the system will now reboot with the new settings.

Next run chkdsk and System File Checker (SFC) from the Recovery Console "how to below"
Boot up with the Windows 7 installation DVD in the optical drive
When you see "Press any key to boot from CD or DVD", press Enter
At the "Install Windows" screen, click on Repair your computer at lower left
At the System Recovery Options screen, make a note of the drive letter assigned to your boot drive (normally C:) and click Next
At the Choose a Recovery Tool window, click on Command Prompt.
You will be sitting at X:\Sources directory
Run chkdsk or SFC
If you did not note the drive letter of your boot disk, you can enter bcdedit and look at the osdevice line to see what it is.
For chkdsk, type chkdsk c: /r and press Enter (use the letter from above if not C:).
For sfc, type sfc /scannow /offbootdir=c:\ /offwindir=c:\windows and press Enter (use the letter from above)
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#18
pomognetemi

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Hi Phill,

I did what you asked me to do, and the check and corrections of the Windows file system was completed. I am sending you attached the results. Since I couldn't think of any other way to show them to you I actually took 3 photos of the text with my camera and now I have 3 pages of text: 3 jpg files. [When I took the photos I made sure there is some overlapping , so the last 2 lines of text on page1 are repeated as the first 2 lines on page2 and the last 2 lines of page2 are repeated in the beginning of page3]. I hope it will be readable enough.

As you will see at the end of the report I am now back on the command line again and don't know what to do next. Do I turn the computer off somehow, or enter other commands? I will leave the computer on as it is, without touching anything, until I get extra instructions.

Again, many thanks and have a nice weekend.

Attached Thumbnails

  • Page1.JPG
  • Page2.JPG
  • Page3.JPG

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#19
pomognetemi

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The files are readable when I see them on my computer, but not here. I don't know how else to upload them.
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#20
phillpower2

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Hello pomognetemi

What is the status of the computer at the moment please.

Chkdsk has not been able to complete all of the required repairs first time and that is why the computer did not boot back into Windows.

Some alternative Chkdsk instructions for your future reference.

Go to Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually.
On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for an hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will hopefully boot the system back into Windows.

Thanks to RonShaffer61 for the above instructions :thumbsup:
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#21
pomognetemi

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Hi Phill,

The computer is on now.
The cursor is blinking on the command line (at the end of page3) - so I can enter new commands.

Underneath is open the System Recovery Options window, from which I had chosen 'Command prompt' before I started chkdsk.

I am not sure if you want me to try 'Chkdsk /r' now - just to enter it on the command line or to use it in the future, when I will be able to start Windows.

Thanks, again

Edited by pomognetemi, 27 October 2013 - 02:50 AM.

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#22
phillpower2

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Hello pomognetemi

Please run SFC from the command prompt, you may need to run SFC up to 4/5 times for it complete all repairs but hopefully the one run will do.

To help please refer to step 7 to 10 Here
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#23
pomognetemi

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Hello Phill,

Reading now the detailed instruction on how to run SFC and specifically step 5, reminded me of something I forgot to tell you.

You told me that when I was running chkdsk, I was first supposed to check the letter of the drive (this is what step 5 of SFC is showing} and then use it in the command. I couldn't do that (check it) because nothing was showing in this window under

Operating system/ Partition/ Location
this space here was empty - no information at all. And because there was a warning that I shouldn't interrupt the process I had to do something and I just randomly chose drive c: - I didn know what else to do.

I don't know why the space was empty and what is its meaning.
I just wanted to make sure you know this, before I run SFC.

Edited by pomognetemi, 27 October 2013 - 03:43 AM.

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#24
phillpower2

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Hello pomognetemi

C: was the correct destination letter :thumbsup:

Thanks for checking back first, can you now run SFC on the C: drive please.
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#25
pomognetemi

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Hello again Phill,
It is OK.
I saw that in such cases I should use method 2 for SFC.
When I checked with 'diskpart> list volume ' it shows that the System Reserved Volume is c.

So, now I will try to run SFC.

Thank you so much, again.
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#26
phillpower2

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You are welcome and thanks for the update pomognetemi :thumbsup:

Good luck with SFC and let us know how it goes when you are ready.
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#27
pomognetemi

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Hello Phill,

Now looking at step 3 (of Method Two), I am not sure which letters to use. (I did the clean installation 7 months ago and I remember that this part with the partitions was not very clear to me, then)

List Volume is giving me:
Volume 0 E GRMCHPXFREO UDF DVD-ROM 3075 MB Healthy
Volume 1 C System Rese NTFS Partition 100 MB Healthy
Volume 2 D NTFS Partition 753 GB Healthy

Do I have to use 'c' twice?
Sorry, it takes so long...

Edited by pomognetemi, 27 October 2013 - 04:27 AM.

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#28
pomognetemi

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Hello Phill,

I used the letter 'C' twice - I think this is my case,
but after I entered the command I got the message:

Windows Resource Protection could not start the repair service.

Well...Many thanks again for all your time and kindness so far.
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#29
phillpower2

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Hello pomognetemi

Is Windows installed on the D: partition by any chance.
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#30
pomognetemi

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Hello Phill,
I do not think so. I remember it was on the smaller partition - 100 MB.
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