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Cant Download Norton 360 Microsoft Flags as infected and file deleted.

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As soon as you hit run it flags as infected file then deletes it. was on ph with Norton any thing from them got stopped we ran as administrator under safe mode. They could not get on were they work on it would flag that also Info props Microsoft box try again same thing. Ran updates And scan for spybot and malware bytes no change. Please note I am a heavy equipment mechanic by trade so maybe better than my parents on computer no expert for sure Thanks any help. Windows 7 Toshiba laptop

Edited by bigstevex4, 22 October 2013 - 07:28 AM.

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    GeekU Moderator

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Hi there lets see if this will run

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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    GeekU Moderator

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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