Home page and pop ups [Solved]
Posted 15 November 2013 - 07:16 AM
I'm glad to hear that the machine is running without issues. Let's run SecurityCheck to check for out of date programs on your machine.
Download Security Check by screen317 from here or here.
- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Things I need to see in your next post:
Posted 15 November 2013 - 05:42 PM
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10 Out of date!
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 184.108.40.2060
Java 7 Update 25
Java version out of Date!
Adobe Reader 10.1.7 Adobe Reader out of Date!
Google Chrome 30.0.1599.101
Google Chrome 30.0.1599.69
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
Posted 16 November 2013 - 07:30 AM
Great news, your logs are CLEAN! We still have a few things we need to address namely:
- I need to remove the tools we installed on your machine.
- We also have some programs on your machine that need updating to help protect you in the future.
Step 1: Program Updates and Information
Your Java is out of date, but first some information about Java:
A word about Java
Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.
For more information regarding this, see the two articles below:
Forbes: US Department of Homeland Security Calls on user do disable Java
US warns on Java software
Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.
If you do have software that requires it, then disable it until such time as it's needed by those programs.
Please click the link below for instructions to disable Java.
How to Disable Java in your Web Browser
If you wish to continue to use Java on your machine, please be sure to keep it updated by following the instructions below.
- Click on this link Java Website and click Do I Have Java?
- Then click the Verify Java Version button. It will scan your current version and show you if you have the most current version.
You can also download a tool called JavaRa that will automatically search for new updates and remove older versions of Java.
Click the link below to go to the download page to get the tool.
Once you have downloaded JavaRa
- Unzip the files to the directory of your choice.
- Double click the JavaRa icon in the directory and choose your language preference.
- Click Remove Older Versions from the menu.
- Click Yes.
- If you get a warning that Internet Explorer needs to be closed, close it, then click ok.
- JavaRa will then search for and remove old versions of Java from your machine.
You can find instructions for manually removing older versions for Windows XP, Vista, and 7 by clicking the link below:
Instructions for manually removing old versions of Java
Adobe Reader is out of date
Updating Adobe Reader
- Malware will exploit any vulnerabilities it can find in outdated software. If you are using Adobe Reader for reading pdf files, try using FoxIt Reader. It is a very capable alternative to Adobe.
- Please click here to download FoxIt Reader.
- If you wish to continue to use Adobe Reader, then please update it by clicking here.
- Please remember to uncheck the option to install McAfee's Security Suite.
Internet Explorer is out of date
Updating Internet Explorer
Your Internet Explorer is out of date. Keeping IE updated is another important way of keeping infections off your system.
Please click here to update your Internet Explorer.
Keeping your software updated
Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. The one I use is Filehippo. You can run these on a weekly or monthly basis to check your programs for updates and then they will provide a link for you to download them.
Download Filehippo Updatechecker
Step 2: Delete old Restore Points and Create a New One
We're going to delete your old restore points and create a new clean one. We do this so if you need to do a system restore, you will have a clean restore point to work with.
- Start OTL
- Copy the text in the code box below and paste it into the Custom Scans/Fixes
%systemroot%\sysnative\vssadmin delete shadows /for=c: /all /quiet /c
- Click Run Fix
- OTL will delete the old restore points and create a new one.
Step 3: Tool Removal
- You can delete Junkware Removal Tool from your desktop.
- Start AdwCleaner and click Uninstall AdwCleaner will clean out it's qurantined files and delete itself.
- Start OTL and click the Cleanup button. OTL will clean out it's quarantined files and delete itself.
- You can uninstall ESET Online Scanner
- You can remove Malwarebytes Anti-Malware if you wish, however, I highly recommend you keep that on your machine. That program is an excellent defense against malware. You can run a scan weekly with it, but make sure that you update it before you run the scan.
A few tips to help protect you:
Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
Be careful of the websites you visit.
When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.
To help protect yourself while on the web, I recommend you read How did I get infected in the first place?
Are there any further issues I can help you with?
Posted 19 November 2013 - 08:37 AM
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