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aswrvrt.sys locks at boot... [Closed]


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#1
KLK

KLK

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Hi,

I am having trouble booting my laptop with WIndows 7 ultimate. If i try to boot it normally, it stops at the loading windows logo. If i try to boot it in safe mode, it stops at aswrvrt.sys.

Can anybody help me please ? thanks
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
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Hello KLK and welcome to my office here at G2G! :)

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Before we continue can you tell me do you have 32bit or 64 bit Windows version?
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#3
KLK

KLK

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Hi thanks, I have a 32bit Windows.
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#4
maliprog

maliprog

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Hi KLK,

For this step we will need clean PC and USB memory stick.To download and run tools on infected PC.

Step 1

  • Download OTLPEStd.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD

Step 2

  • Download Farbar Recovery Scan Tool and save it to the flash drive.
  • Insert USB and CD you created in the first step into infected PC
  • Reboot your infected system
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Step 3

Please don't forget to include these items in your reply:

  • FRST log
It would be helpful if you could post each log in separate post using "Add Reply" button
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#5
maliprog

maliprog

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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