[KLK]

Hi,

I am having trouble booting my laptop with WIndows 7 ultimate. If i try to boot it normally, it stops at the loading windows logo. If i try to boot it in safe mode, it stops at aswrvrt.sys.

Can anybody help me please ? thanks

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Hello KLK and welcome to my office here at G2G!

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Before we continue can you tell me do you have 32bit or 64 bit Windows version?

[maliprog]

Hello KLK and welcome to my office here at G2G!

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Before we continue can you tell me do you have 32bit or 64 bit Windows version?

[KLK]

Hi thanks, I have a 32bit Windows.

[maliprog]

Hi KLK,

For this step we will need clean PC and USB memory stick.To download and run tools on infected PC.

Step 1

• Download OTLPEStd.exe to your desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD

Step 2

• Download Farbar Recovery Scan Tool and save it to the flash drive.
  
• Insert USB and CD you created in the first step into infected PC
  
• Reboot your infected system
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
• Your system should now display a Reatogo desktop.
• Locate the flash drive and run FSRT
• The tool will start to run.
  
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Step 3

Please don't forget to include these items in your reply:

• FRST log

It would be helpful if you could post each log in separate post using "Add Reply" button

[maliprog]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.