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Computer needs constant rebooting, issues... [Solved]


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#46
pystryker

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Hello :)

Try looking here for the AdwCleaner log: C:\AdwCleaner[R0].txt The most current log will have the highest number in the brackets. I.E. if there are 3 logs in there then the one we want would be AdwCleaner[R3].txt
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#47
Faithsa

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hmm I only see one scan from 10/30? I think you already got that log... I thought that I'd run it since then (within the last 36 hrs).
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#48
pystryker

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Yes, I have seen that one. There should be another log from the run you did in my last set of instructions. Strange that there isn't. I only see a couple more things that I need to clear with my teacher, then we'll start sweeping for remnants. Almost there :) :thumbsup:
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#49
pystryker

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Hello :) The logs look good, so let's sweep for remnants with MBAM and ESET and see what's left.


Step 1: Sweep with MBAM


Posted Image Please download Malwarebytes' Anti-Malware from Here.

  • Double Click mbam-setup.exe to install the application.
  • Proceed through the setup
    • Choose your language
    • Accept the License Agreement
    • Select Destination Location
    • Select Start Menu Folder
    • Select Addtional Tasks
    • Click Install
    • In the Completeing the Malwarebytes Anti-Malware Setup Wizard Window
      • Uncheck Enable free trial of Malwarebytes Anti-Malware PRO
      • Keep the check mark beside Update Malwarebytes' Anti-Malware
      • Keep the check mark beside Launch Malwarebytes' Anti-Malware
    • Click Finish.
    • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick Scan
  • Click Scan. The scan may take some time to finish,so please be patient.

    Posted Image
  • When the scan is complete, click OK, then Show Results to view the results.

    Posted Image
  • Make sure that everything is checked, and click Remove Selected.

    Posted Image
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply.



Step 2: Scan With ESET Online Scanner


Please note: You can use Internet Explorer or Firefox for this step.

If you use Firefox, you will be prompted to download esetsmartinstaller_enu.exe. Please do so, then double click it to install it.

Please click on this link and then click the ESET Online Scanner bar ---->Posted Image

  • Select the option YES, I accept the Terms of Use then click on Start
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked.
  • Make sure that the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
  • Now click on Start
  • The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • Now click on Finish
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Things I need to see in your next post:
  • MBAM Log
  • ESET Log
  • How is the computer running?

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#50
Faithsa

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Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.09.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: OWNER-5F64AFAA0 [administrator]

Protection: Disabled

11/10/2013 12:44:53 AM
mbam-log-2013-11-10 (00-44-53).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225959
Time elapsed: 7 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C} (PUP.Optional.OptimzerPro.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (PUP.Optional.ExpressInstall.A) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Owner\My Documents\Downloads\Setup.exe (PUP.Optional.ExpressInstall.A) -> Quarantined and deleted successfully.

(end)


[email protected] as CAB hook log:
OnlineScanner.ocx - registred OK
# version=8
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=5469a94e3046414c8bd54ef0f421f994
# engine=15733
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2013-11-03 05:51:52
# local_time=2013-11-03 01:51:52 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1029 16777214 0 1 96813703 96813703 0 0
# scanned=183978
# found=8
# cleaned=0
# scan_time=5134
sh=5CA319EBA10412E2FF4A47FD20624385C11A0C2A ft=1 fh=8ad6e907be4811df vn="a variant of Win32/Adware.Yontoo.B application" ac=I fn="C:\AdwCleaner\Quarantine\C\Documents and Settings\All Users\Application Data\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll.vir"
sh=FCD42701A1701A73EF2635AFA160307198AEF8A8 ft=0 fh=0000000000000000 vn="Win32/OpenCandy application" ac=I fn="C:\Documents and Settings\Owner\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\stubinst_pkg_en-us.cab"
sh=3476E7EA5F9CA35796C5D3D22F5EE99F58DB2A9D ft=1 fh=f482de562b6c9c66 vn="Win32/DownloadAdmin.G application" ac=I fn="C:\Documents and Settings\Owner\My Documents\Downloads\avastantivirus7-setup.exe"
sh=4753D89650A73BB5FF94B8C61716DE2A5ECD8796 ft=1 fh=4888d5a0cb663a72 vn="probably a variant of Win32/CNETInstaller.A application" ac=I fn="C:\Documents and Settings\Owner\My Documents\Downloads\cbsidlm-cbsi118-Pandora_Recovery-BP-10694796.exe"
sh=47185E08C74D4890B116E7AA7AFABFEDC581EB14 ft=1 fh=0345e3fc4e4db6a8 vn="Win32/OpenCandy application" ac=I fn="C:\Documents and Settings\Owner\My Documents\Downloads\nfsFirePlace3D.exe"
sh=299737C9508AEEFAF0B2B47FDE5A563671CDADFD ft=1 fh=7bf2659551065e94 vn="Win32/OpenCandy application" ac=I fn="C:\Documents and Settings\Owner\My Documents\Downloads\nfsUnderWater18.exe"
sh=4645F621E3DF958A34ADFDDF945B89892721FD95 ft=1 fh=c24defab8f816d3e vn="a variant of Win32/AdInstaller application" ac=I fn="C:\Documents and Settings\Owner\My Documents\Downloads\PopularScreenSavers.exe"
sh=3D2283AC65EE162CC0D7FF2EF193F41558C69CAE ft=1 fh=95c002f8a48fedf6 vn="multiple threats" ac=I fn="C:\Documents and Settings\Owner\My Documents\Downloads\vlcmediaplayer-setup.exe"
# version=8
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=5469a94e3046414c8bd54ef0f421f994
# engine=15823
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2013-11-10 07:48:38
# local_time=2013-11-10 02:48:38 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1029 16777214 0 1 97425509 97425509 0 0
# scanned=183673
# found=12
# cleaned=0
# scan_time=5532
sh=5CA319EBA10412E2FF4A47FD20624385C11A0C2A ft=1 fh=8ad6e907be4811df vn="a variant of Win32/Adware.Yontoo.B application" ac=I fn="C:\AdwCleaner\Quarantine\C\Documents and Settings\All Users\Application Data\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll.vir"
sh=C2C7BD3BD6C75D5DBCCA298C785C208AB6C73CF0 ft=1 fh=154117e7567d41ef vn="a variant of Win32/Toolbar.Conduit.P application" ac=I fn="C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\ldrtbNew0.dll"
sh=DE3D9403338CFC263333FEAF39D5F640D954FA93 ft=1 fh=04d49a09e4407428 vn="a variant of Win32/Toolbar.Conduit.P application" ac=I fn="C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\ldrtbNew2.dll"
sh=A1280B1F085B8284DC157EC359BD1ADA091CFE7E ft=1 fh=d8aa3384d1249a40 vn="a variant of Win32/Toolbar.Conduit.P application" ac=I fn="C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\ldrtbNewF.dll"
sh=5C684D51F07A183EEA13D66F5C7E9630C48D93B5 ft=1 fh=53be76e80c29ad73 vn="a variant of Win32/Toolbar.Conduit.B application" ac=I fn="C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\tbNew0.dll"
sh=331124947F71CD97C50B316ABD022FFB4397D741 ft=1 fh=6c86b1c25a27d103 vn="a variant of Win32/Toolbar.Conduit.B application" ac=I fn="C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\tbNew2.dll"
sh=92E84D2216A7763D580E42FA2493CCF67D0D0560 ft=1 fh=e8efc42494afd9f6 vn="a variant of Win32/Toolbar.Conduit.B application" ac=I fn="C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\tbNewF.dll"
sh=BAA5BFBD711D27BA5593EBF5493FE4A84B01E19E ft=1 fh=7594dbd30f98864b vn="a variant of Win32/Amonetize.R application" ac=I fn="C:\_OTL\MovedFiles\11082013_131226\C_Documents and Settings\Owner\Application Data\SwvUpdater\Updater.exe"
sh=EFB534D515903744B9755391A417051902C16DE2 ft=1 fh=e331f9a91891a78b vn="a variant of Win32/Toolbar.Conduit.P application" ac=I fn="C:\_OTL\MovedFiles\11082013_131226\C_Documents and Settings\Owner\Local Settings\Application Data\WhiteSmoke_New_V.13\ldrtbWhit.dll"
sh=19C0679FA65F480C9A0BC5C43396D2ADEC8BCAF9 ft=1 fh=bca908a16a338e6a vn="a variant of Win32/Toolbar.Conduit.B application" ac=I fn="C:\_OTL\MovedFiles\11082013_131226\C_Documents and Settings\Owner\Local Settings\Application Data\WhiteSmoke_New_V.13\tbWhit.dll"
sh=EFB534D515903744B9755391A417051902C16DE2 ft=1 fh=e331f9a91891a78b vn="a variant of Win32/Toolbar.Conduit.P application" ac=I fn="C:\_OTL\MovedFiles\11082013_131226\C_Program Files\WhiteSmoke_New_V.13\ldrtbWhit.dll"
sh=19C0679FA65F480C9A0BC5C43396D2ADEC8BCAF9 ft=1 fh=bca908a16a338e6a vn="a variant of Win32/Toolbar.Conduit.B application" ac=I fn="C:\_OTL\MovedFiles\11082013_131226\C_Program Files\WhiteSmoke_New_V.13\tbWhit.dll"
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#51
pystryker

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Hello :)

Your logs are looking great, but we have just a few remnants to get rid of.


Let's run an OTL fix:

Warning: This fix is to be used on this system and this system ONLY. Using this fix on any other machine other than yours can seriously damage it.

Be advised that when the fix commences, it will shut down all running processes and you may lose the dektop and icons, they will return on reboot.

Run OTL

  • Copy the text in the quote box below (do not copy the word "quote") and paste in the in the box marked Custom Scans/Fixes as shown in the graphic below.

Posted Image

:Commands
[createrestorepoint]

:Files
C:\Documents and Settings\Owner\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\stubinst_pkg_en-us.cab
C:\Documents and Settings\Owner\My Documents\Downloads\avastantivirus7-setup.exe
C:\Documents and Settings\Owner\My Documents\Downloads\cbsidlm-cbsi118-Pandora_Recovery-BP-10694796.exe
C:\Documents and Settings\Owner\My Documents\Downloads\nfsFirePlace3D.exe
C:\Documents and Settings\Owner\My Documents\Downloads\nfsUnderWater18.exe
C:\Documents and Settings\Owner\My Documents\Downloads\PopularScreenSavers.exe
C:\Documents and Settings\Owner\My Documents\Downloads\vlcmediaplayer-setup.exe
C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers

:Commands
[reboot]





  • Click the Run Fix button at the top of the OTL control panel.
  • Let the program run until it's finished and then reboot the computer.
  • Once your machine has rebooted, a log will open. Please post that log in your next reply.

If you have any problems, questions, or need further explanation, please post a message in this thread and I will get back to you asap.

If the log does not open upon reboot, you can find a copy of it here: C:\_OTL\MovedFiles

Things I need to see in your next post:

  • OTL Fix Log
  • How is the computer running? No more popups?

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#52
Faithsa

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========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== FILES ==========
File\Folder C:\Documents and Settings\Owner\Application Data\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\stubinst_pkg_en-us.cab not found.
File\Folder C:\Documents and Settings\Owner\My Documents\Downloads\avastantivirus7-setup.exe not found.
File\Folder C:\Documents and Settings\Owner\My Documents\Downloads\cbsidlm-cbsi118-Pandora_Recovery-BP-10694796.exe not found.
File\Folder C:\Documents and Settings\Owner\My Documents\Downloads\nfsFirePlace3D.exe not found.
File\Folder C:\Documents and Settings\Owner\My Documents\Downloads\nfsUnderWater18.exe not found.
File\Folder C:\Documents and Settings\Owner\My Documents\Downloads\PopularScreenSavers.exe not found.
File\Folder C:\Documents and Settings\Owner\My Documents\Downloads\vlcmediaplayer-setup.exe not found.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers\Logs folder moved successfully.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\NewFreeScreensavers folder moved successfully.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.69.0 log created on 11112013_124954


The pc is running much better. It boots much faster than it was originally and the pops are gone :)
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#53
pystryker

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The pc is running much better. It boots much faster than it was originally and the pops are gone :)


Awesome! That's what I wanted to hear. :thumbsup: I have some preventative maintenance and some updates awaiting approval so I can post them for you, and then I think we'll have it whipped. :)
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#54
pystryker

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Hello :)

Great news, your logs are CLEAN! :thumbsup: :) We still have a few things we need to address namely:

  • I need to remove the tools we installed on your machine.
  • We also have some programs on your machine that need updating to help protect you in the future.
  • We also need to install some security programs on your machine to reduce your chances of infection.

Ok, here we go:


Step 1: Program Updates


Java

Your version of Java is out of date however, I have some information for you regarding Java:

A word about Java

Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.

For more information regarding this, see the two articles below:

Forbes: US Department of Homeland Security Calls on user do disable Java

US warns on Java software

Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.

If you do have software that requires it, then disable it until such time as it's needed by those programs.

Please click the link below for instructions to disable Java.

How to Disable Java in your Web Browser


If you wish to continue to use Java on your machine, please be sure to keep it updated by following the instructions below.


  • Click on this link Java Website and click Do I Have Java?
  • Then click the Verify Java Version button. It will scan your current version and show you if you have the most current version.

You can also download a tool called JavaRa that will automatically search for new updates and remove older versions of Java.
Click the link below to go to the download page to get the tool.

JavaRa

Once you have downloaded JavaRa

  • Unzip the files to the directory of your choice.
  • Double click the JavaRa icon in the directory and choose your language preference.
  • Click Remove Older Versions from the menu.
  • Click Yes.
  • If you get a warning that Internet Explorer needs to be closed, close it, then click ok.
  • JavaRa will then search for and remove old versions of Java from your machine.

You can find instructions for manually removing older versions for Windows XP, Vista, and 7 by clicking the link below:

Instructions for manually removing old versions of Java


Adobe Reader


  • Malware will exploit any vulnerabilities it can find in outdated software. If you are using Adobe Reader for reading pdf files, try using FoxIt Reader. It is a very capable alternative to Adobe.
  • Please click here to download FoxIt Reader.
  • If you wish to continue to use Adobe Reader, then please update it by clicking here.
  • Please remember to uncheck the option to install McAfee's Security Suite.

Update FireFox

Your version of Firefox is out of date. Please update it by clicking on Help at the top of the browser, then select About Firefox

Firefox will then update itself.


Keeping your software updated

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Secunia PSI, and another is Filehippo. You can run these on a weekly or monthly basis to check your programs for updates and then they will provide a link for you to download them.

Download Secunia PSI
Download Filehippo Updatechecker



Step 2: Delete old Restore Points and Create a New One

We're going to purge your System Restore points and create a new one. We do this so that if you have to restore your system for some reason, you will have a clean restore point to work from.


Steps to turn off System Restore

  • Click Start, right-click My Computer, and then click Properties.
  • In the System Properties dialog box, click the System Restore tab.
  • Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
  • Click OK.
  • When you receive the following message, click Yes to confirm that you want to turn off System Restore:
  • You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer. Do you want to turn off System Restore?

After a few moments, the System Properties dialog box closes.

Steps to turn on System Restore

  • Click Start, right-click My Computer, and then click Properties.
  • In the System Properties dialog box, click the System Restore tab.
  • Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
  • Click OK.
  • After a few moments, the System Properties dialog box closes.


Step 3: Tool Removal and Protection Installations


  • You may delete aswMBR, and Junkware Removal Tool from your desktop.
  • Start AdwCleaner and click the Uninstall button. AdwCleaner will empty it's quarantine folder and uninstall itself.
  • Start OTL and click the Clean Up button. OTL will empty it's quarantine folder and uninstall itself.
  • You can uninstall ESET Online Scanner by clicking Start, then Control Panel and then double click Add or Remove Programs. In the Currently installed programs box, select ESET and then click Remove. If it prompts you to confirm, click Yes.


Protections Against Infections

If you wish to re-install Nortons, please do so. But I recommend keeping Malwarebytes Anti-Malware on your system. It's an excellent defense against malware, and I personally use it on my machine. Please remember to update it before scanning and I would recommend a once a week scan.

Here are two good antivirus free for personal use if you want to look at alternative anti-virus programs.



A few tips to help protect you:

Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy." Many programs come with adware in them and set by default to install the adware. Make sure you take the time to read each screen when installing new programs.

To help protect yourself while on the web, I recommend you read How did I get infected in the first place?


Are there any further issues I can assist you with? :)
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#55
Faithsa

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I have a couple questions before I finish this.

1. I have no problem deleting Java but I'm not sure if there is something on my sytem that needs it. Is it safer to just disable it than to try and download it again in the future and risk other stuff infecting my pc?

2. I have adobe so I can edit pdf files (this was purchased for me by my former church). Is this different than the adobe you are speaking of? Does the other program allow me to do the same. I really do like adobe at this point and would like to stick to it. Is it ok as long as I keep it updated?

3. If I keep the malware program and Avast, do I need to pay for them?

Thanks.
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#56
Faithsa

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I tried to download JavaRa and got an Error message: JavaRa has encountered a problem and needs to close.
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#57
Faithsa

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I've done everything so far except for the JavaRa which gave me the error. And the avast or MSE. I ran the Secunia and it found 12 updates needed? but I just updated adobe??
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#58
pystryker

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1. I have no problem deleting Java but I'm not sure if there is something on my sytem that needs it. Is it safer to just disable it than to try and download it again in the future and risk other stuff infecting my pc?


Yes, you can do it that way. Keep it disabled and only enable it when you have to have it. But, make sure you do keep it updated. I'm not sure why JavaRa is crashing on your system, but you can manually remove the older versions of Java by clicking the link and following the instructions in the post about Java. When you run Secunia and you see a Java Update is available, make sure you remove the old version before installing the new one. :)


2. I have adobe so I can edit pdf files (this was purchased for me by my former church). Is this different than the adobe you are speaking of? Does the other program allow me to do the same. I really do like adobe at this point and would like to stick to it. Is it ok as long as I keep it updated?


Perfectly acceptable to keep Adobe as long as you keep it updated. :) :thumbsup:

3. If I keep the malware program and Avast, do I need to pay for them?


You can keep Malwarebytes without paying for it and it's an excellent defense against malware, but do keep it updated. As for Avast, when you install it, you can register it for free. This will grant you a license that is good for 1 year. After which, you can register again.

I've done everything so far except for the JavaRa which gave me the error. And the avast or MSE. I ran the Secunia and it found 12 updates needed? but I just updated adobe??


Go ahead and update the other programs that it is showing as needing updating. That's a big defense against malware. The malware writers will try to exploit any and all vulnerabilities in outdated software.

I hope I've answered your questions to your satisfaction :) Is there anything else I can help you with? :)
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#59
Faithsa

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when running Secunia Psi, I'm getting a message box that says
Stop running this script?
A script on this page is causing internet explorer to run slowly. If it continues to run, your computer might become unresponsive.

Is there a way to fix this?
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#60
pystryker

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Let it run, if Secunia becomes unresponsive, we'll uninstall it and try FileHippio instead.
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