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Google Redirect [Solved]


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#16
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello kittybritches

I would like you to run this custom script for me now and when it is complete please give me the report and a status update for the computer.

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Posted Image text box.
    :OTL
    FF - user.js - File not found
    O18:64bit: - Protocol\Handler\osf - No CLSID value found
    O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
    O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    
    :Files
    ipconfig /flushdns /c
    C:\Program Files (x86)\Google\Chrome
    C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default
    :Commands
    [PURITY]
    [emptyjava]
    [EMPTYFLASH]
    [reboot]
    
  • Then click the Run Fix button at the top.
  • Click Posted Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

    Note** if the report does not popup after the computer reboots you can find it here in this folder - C:\_OTL\MovedFiles

    It will be named - mmddyyyy_hhmmss.log

    Where mmddyyyy_hhmmss - are numbers representing the date and time the fix was run.

Let me know How things are doing

Gringo
  • 0

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#17
kittybritches

kittybritches

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts
Chrome is cleared out, and the icon looks like a menu... that is a bad description. I clicked on it and Chrome came up, but seems like it is cleared out, it wanted me to log in and make it my default. I tried a few google searches from the url bar and from google and there was no redirect. On the desktop the top left icon say removed apps. I wasn't sure if I was supposed to be using chrome, so I'm using Firefox to post. Hope I didn't screw it up by opening it!


========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\osf\ deleted successfully.
File Protocol\Handler\osf - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.
File Protocol\Handler\wlpg - No CLSID value found not found.
64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Shanna\Desktop\cmd.bat deleted successfully.
C:\Users\Shanna\Desktop\cmd.txt deleted successfully.
C:\Program Files (x86)\Google\Chrome\Application\Dictionaries folder moved successfully.
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\VisualElements folder moved successfully.
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\PepperFlash folder moved successfully.
Folder move failed. C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Locales scheduled to be moved on reboot.
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer folder moved successfully.
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Extensions folder moved successfully.
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\default_apps folder moved successfully.
Folder move failed. C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101 scheduled to be moved on reboot.
Folder move failed. C:\Program Files (x86)\Google\Chrome\Application scheduled to be moved on reboot.
Folder move failed. C:\Program Files (x86)\Google\Chrome scheduled to be moved on reboot.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\User StyleSheets folder moved successfully.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Session Storage scheduled to be moved on reboot.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\www.vevo.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\www.sonos.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\www.paypalobjects.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\s.ytimg.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#www.vevo.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#www.sonos.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#www.paypalobjects.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#s.ytimg.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#edge.liveleak.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#cdn.billmelater.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys\#a.jwpcdn.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer\sys folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support\flashplayer folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\support folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com\##45EC4C9792AE2268 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\macromedia.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\images-na.ssl-images-amazon.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\edge.liveleak.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\cdn.billmelater.com\fb\images\fb.swf folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\cdn.billmelater.com\fb\images folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\cdn.billmelater.com\fb folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\cdn.billmelater.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY\a.jwpcdn.com folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\7B59F6PY folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache\3XE9PEAL folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Pepper Data folder moved successfully.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Media Cache scheduled to be moved on reboot.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Managed Extension Settings\kcahibnffhnnjcedflmchmokndkjnhpg folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Managed Extension Settings folder moved successfully.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Local Storage scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\kcahibnffhnnjcedflmchmokndkjnhpg scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings scheduled to be moved on reboot.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\JumpListIconsOld folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\JumpListIcons folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\IndexedDB\https_docs.google.com_0.indexeddb.leveldb folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\IndexedDB folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\GPUCache folder moved successfully.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\Origins scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000\p\Paths scheduled to be moved on reboot.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000\p\00 folder moved successfully.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000\p scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000 scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System scheduled to be moved on reboot.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\__MACOSX\_locales folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\__MACOSX folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\zh_TW folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\zh_CN folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\vi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\uk folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\tr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\th folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\sr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\sl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\sk folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\se folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\ru folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\ro folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\pt_PT folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\pt_BR folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\pl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\no folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\nl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\lv folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\lt folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\ko folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\ja folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\it folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\id folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\hu folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\hr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\hi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\fr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\fil folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\fi folder moved successfully.
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C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\en folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\el folder moved successfully.
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C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\cs folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\ca folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\bg folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales\ar folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\_locales folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\oohphhdkahjlioohbalmicpokoefkgid\0.0.0.4_0 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\oohphhdkahjlioohbalmicpokoefkgid folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\_locales\en folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\_locales folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\RedirectPages folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\images\Widgets folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\images\StatusButton folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\images\SafeBrowse folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\images folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.4.0.10_0\IdentitySafe folder moved successfully.
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C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbplkkegndhkgnendpdhcffamoplajga\2.0_0 folder moved successfully.
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C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\_locales folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\zh_TW folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\zh_CN folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\vi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\uk folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\tr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\th folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\sv folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\sr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\sl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\sk folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ru folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ro folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\pt_PT folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\pt_BR folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\pl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\no folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\nl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ms folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\lv folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\lt folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ko folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ja folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\it folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\id folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\hu folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\hi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\he folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\fr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\fil folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\fi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\et folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\es_419 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\es folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\en_US folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\en_GB folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\el folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\de folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\da folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\cs folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ca folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\bg folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales\ar folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0\_locales folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.5_0 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\zh_TW folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\zh_CN folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\vi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\uk folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\tr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\th folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\sv folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\sr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\sl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\sk folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\ru folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\ro folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\pt_PT folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\pt_BR folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\pl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\nl folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\nb folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\lv folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\lt folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\ko folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\ja folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\it folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\id folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\hu folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\hr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\hi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\fr folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\fil folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\fi folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\et folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\es_419 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\es folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\en_GB folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\en folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\el folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\de folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\da folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\cs folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\ca folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales\bg folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0\_locales folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\3.4.9_0 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aafpohheobbibbehfjogminpinjhlpmg\0.8_0 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aafpohheobbibbehfjogminpinjhlpmg folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extensions folder moved successfully.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extension State scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extension Rules scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\databases scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Cache scheduled to be moved on reboot.
Folder move failed. C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default scheduled to be moved on reboot.
========== COMMANDS ==========

[EMPTYJAVA]

User: Administrator

User: All Users

User: Default

User: Default User

User: gibhatch

User: Public

User: Shanna
->Java cache emptied: 0 bytes

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Default

User: Default User

User: gibhatch

User: Public

User: Shanna
->Flash cache emptied: 602 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 11052013_184630

Files\Folders moved on Reboot...
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Locales folder moved successfully.
C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101 folder moved successfully.
C:\Program Files (x86)\Google\Chrome\Application folder moved successfully.
C:\Program Files (x86)\Google\Chrome folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Session Storage folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Media Cache folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Local Storage folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\kcahibnffhnnjcedflmchmokndkjnhpg folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\Origins folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000\p\Paths folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000\p folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System\000 folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\File System folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extension State folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Extension Rules folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\databases folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\Cache folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default\User StyleSheets folder moved successfully.
C:\Users\Shanna\AppData\Local\Google\Chrome\User Data\Default folder moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
  • 0

#18
gringo_pr

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Hello


Try to uninstall it now and reinstall - surprised it opened as I removed most of it


Gringo
  • 0

#19
kittybritches

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Ok, I have uninstalled, restarted, and reinstalled. Not redirecting, but it is super sporadic which makes it hard to tell if it's totally fixed. Thanks for your help, this little bugger is a pain!!
  • 0

#20
gringo_pr

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic


"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

  • 0

#21
kittybritches

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Here is the malwarebytes report, I will run hijack this after work..
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.06.04

Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16721
Shanna :: TARDOS [administrator]

Protection: Enabled

11/6/2013 6:58:53 AM
mbam-log-2013-11-06 (06-58-53).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 252025
Time elapsed: 5 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
  • 0

#22
kittybritches

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Oops, it told me I couldn't post and to wait, so I reposted and accidently posted twice. Don't know how to delete, so I guess I'll use this post to say, have a great day.

Edited by kittybritches, 06 November 2013 - 07:09 AM.

  • 0

#23
gringo_pr

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Hello


No problem and did you run the highjackthis program?


gringo
  • 0

#24
kittybritches

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Just did, here it is. Not redirecting.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:38:36 PM, on 11/6/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)
Boot mode: Normal

Running processes:
C:\Users\Shanna\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Users\Shanna\Desktop\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT13/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT13/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT13/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_DE8D5291F9E005A4A2DE5EA906DCC3E5] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
O4 - Startup: Dropbox.lnk = C:\Users\Shanna\AppData\Roaming\Dropbox\bin\Dropbox.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: @oem15.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10309 bytes
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#25
gringo_pr

gringo_pr

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
      O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
      O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_DE8D5291F9E005A4A2DE5EA906DCC3E5] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
      O4 - Startup: Dropbox.lnk = C:\Users\Shanna\AppData\Roaming\Dropbox\bin\Dropbox.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo
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#26
kittybritches

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Things seem to be running faster, and there have been no redirects.

C:\Users\Shanna\Desktop\Downloads\Setup.exe a variant of Win32/AdWare.iBryte.I.gen application
C:\Windows.old\Users\Shanna\AppData\LocalLow\AskToolbar\setup.exe a variant of Win32/Bundled.Toolbar.Ask application
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#27
gringo_pr

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Hello kittybritches

There are some minor things in your online scan that should be removed.


delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Users\Shanna\Desktop\Downloads\Setup.exe"
    del /f /s /q "C:\Windows.old\Users\Shanna\AppData\LocalLow\AskToolbar\setup.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#28
kittybritches

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Thank you for your time and for helping me out!
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#29
kittybritches

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I got a redirect again, I put my search term in the address box and got the same message as before:

You attempted to reach www.google.com, but instead you actually reached a server identifying itself as *.facebook.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of www.google.com.


Could the virus be on one of the other devices connected to our home network and reinfecting from there? I don't know if it works that way. We have our PS3, a mac laptop, and iphones all using the home wireless connection.
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#30
gringo_pr

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Hello

which browser were you using at the time?

does it happen randomly or can you nail it down to a certain search or webpage

Gringo
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