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Cant download anything or open files, like excel, word etc [Closed]


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#1
Redskinsdb21

Redskinsdb21

    Member

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Cant download anything, from online or anywhere and cant open files, like excel, word etc...or even open attachments in my email...anyone have and idea what could be causing this? Thanks for any guidance anyone has!
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#2
Essexboy

Essexboy

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Hi there could you use another computer to download the following programme, save it to a USB drive then copy it to the desktop of the infected system

Please download Farbar Recovery Scan Tool and save it to your Desktop.
Copy to a USB drive
Then transfer to the desktop of the infected computer

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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#3
Essexboy

Essexboy

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  • Retired Staff
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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