[td2910]

I originally got a BSOD relating to a timeout of the display driver, but when I tried to reboot, I got another BSOD after the windows startup screen that says "c0000135 the program can't start because %hs is missing from your"

Startup Repair and System Restore have been no help, I still get the BSOD after running them multiple times. Same deal with trying to boot up in safe mode. I would really need a solution aside from re-installing Windows 7, I have some pretty important files that are on the local hard drive. Any help anyone can offer would be greatly appreciated.


Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 31-10-2013
Ran by SYSTEM on MININT-Q6C64TH on 04-11-2013 08:46:38
Running from Y:\
WIN_7 (X64) OS Language: English(US)
Boot Mode: Recovery
Attention: Could not load system hive.
Attention: System hive is missing.

==================== Registry (Whitelisted) ==================

Attention: Software hive is missing.

ATTENTION: Software hive is not loaded.


==================== Services (Whitelisted) =================


==================== Drivers (Whitelisted) ====================


==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========


==================== One Month Modified Files and Folders =======


==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
C:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION!.
C:\Windows\System32\winsrv.dll IS MISSING <==== ATTENTION!.

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!

==================== Restore Points =========================


==================== Memory info ===========================

Percentage of memory in use: 9%
Total physical RAM: 8139.86 MB
Available physical RAM: 7346.89 MB
Total Pagefile: 8138.01 MB
Available Pagefile: 7330.1 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

==================== Drives ================================

Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: () (Removable) (Total:1.97 GB) (Free:1.97 GB) FAT

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 2 GB) (Disk ID: A5318D4E)
Partition 1: (Not Active) - (Size=2 GB) - (Type=06)

==================== End Of Log ============================

Attached Files

•  FRST.txt   2.82KB   207 downloads

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Hello td2910,

Welcome to Geekstogo,

That log is not good. FRST can't see anything there. Explains why you couldn't boot.

There are a number of possibilities:

• your hard drive is dead or dying
• some action before this happened has wiped your drive. Something someone was doing with the machine or some infection maybe?
• FRST wasn't used correctly when run and couldn't access the system drive most probably C:

Looking at the last possibility first, I actually think it is unlikely you did anything wrong but you might just check that you followed the instructions exactly especially this bit:

In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.

Failing that I think we should try and access your machine and see if you can backup your data.

For the backup option

This might be a way for you to access the hard drive to back up your data.

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
  Download BurnCDCC ISO Burning Software
  
  There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/
  
  
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
  
  

3. Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.
  
  3a. Mount Drives
• Click the Mount Icon located at the top left of your desktop.
• A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!





Free and user friendly back up software that phillpower2, the technical consultant, often suggests and that has proved positive with members is Macrium Reflect

Tell me how you get on.

[emeraldnzl]

Hello td2910,

Welcome to Geekstogo,

That log is not good. FRST can't see anything there. Explains why you couldn't boot.

There are a number of possibilities:

• your hard drive is dead or dying
• some action before this happened has wiped your drive. Something someone was doing with the machine or some infection maybe?
• FRST wasn't used correctly when run and couldn't access the system drive most probably C:

Looking at the last possibility first, I actually think it is unlikely you did anything wrong but you might just check that you followed the instructions exactly especially this bit:

In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.

Failing that I think we should try and access your machine and see if you can backup your data.

For the backup option

This might be a way for you to access the hard drive to back up your data.

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
  Download BurnCDCC ISO Burning Software
  
  There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/
  
  
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
  
  

3. Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.
  
  3a. Mount Drives
• Click the Mount Icon located at the top left of your desktop.
• A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!





Free and user friendly back up software that phillpower2, the technical consultant, often suggests and that has proved positive with members is Macrium Reflect

Tell me how you get on.

[td2910]

Yea, I feared something was critically wrong. I had been getting the same BSOD relating to the display driver on and off for a few months, but everything would be ok when I rebooted. This one time though, everything's gone haywire. I followed the directions for the FRST and I got the same looking log. I'll see if I can backup the critical files with your directions. Thanks for your help, I won't have issues re-installing Windows 7 if I can get those files.

[emeraldnzl]

Best of luck.

Look forward to hearing how it goes.

[td2910]

IT WORKED!!!!!

Wow, seriously thank you from the bottom of my heart. I would have been devastated (I don't use that term lightly) if I had lost the data I had mentioned. Important things for my job were on a cloud drive, but other things weren't.

Seriously, thank you. The hardware seems ok (nothing seems to be fatal with the hard drive itself), so reinstalling the OS shouldn't be an issue.

[emeraldnzl]

You are very welcome.

Good luck with the reinstall.

[emeraldnzl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.