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XP BSOD - BlueScreenView (hal.dll, ntoskrnl.exe, USBPORT.SYS)


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#1
cookhacker

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Turned on my old DELL E310 yesterday (OS is Windows XP Media Center and don't have original install disc)and got a BSOD.I haven't attached any new devices or changed anything...I just shut down normally the night before. Tried to load in Safe mode and always stops at mup.sys when loading and goes to blue screen (and I get an "Attempt was made to execute non-executable memory error", 0x000000fc). I unplugged all USB devices (keyboard and mouse) and pc booted up fine, but can't do anything because obviously NO KEYBOARD and no MOUSE (and this computer has no serial ports to attach a serial device)! Used a Hiren's disc to open MiniXP and ran BlueScreenView and it showed hal.dll, ntoskrnl.exe and USBPORT.SYS as the drivers found in the Crash Stack.I would appreciate any help...I am out of ideas. Thanks...
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#2
rshaffer61

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Try this first HERE

Please attach BlueScreenView log so I can take a look through it for you please.
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#3
cookhacker

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Thanks for responding. Attached is the information from BlueScreenView. Also, I can't get get into Safe Mode at all.I am using the Hiren's Boot CD 15.2 to get information...it boots up fine and allows me to use my mouse and keyboard. Like I said in the original post, if I unplug the keyboard and the mouse the computer boots up into XP perfectly, but if i try and plug either in (and I've tried multiple keyboards and mice) the system immediately crashes and I get the BSOD with the non-executable memory error message. Thanks again....

Attached Files


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#4
rshaffer61

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OK this will take a couple of steps because we need to check memory, hd and then the OS itself. The issue we are going to have is that you don't have a original XP install disk. Since it is a Dell I don't think you can do a repair installation using the recovery partition.



A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
cookhacker

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I had already tried starting with one stick of RAM and unfortunately, that didn't fix anything. I also had already run Memtest (from the Hiren's Bood CD) for a few hours and it came up clean...should I try it again and let it run overnight? And you're right, with this Dell I can't do a repair installation using the recovery partition. Anything else I can try?

BTW, I have no trouble using Puppy Linux or Knoppix from a live disc...when I do everything works great...it's just XP with any USB device plugged in that is giving me these problems,

Thanks...
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#6
rshaffer61

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It sounds more to me like you have a USB driver issue then anything else. Did you by chance update any drivers before this all started?
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#7
cookhacker

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That's the thing...I didn't update any drivers or add any hardware. I shut down after work like I do every night and the next day, on startup, BSOD. Anything else I should try?
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#8
rshaffer61

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Well there is a long shot but you need a XP Media OS disk to do it.

The mup error is known to be a pain because it actually is the next driver after mup that is the issue. I cowrote a explanation and how to fix it which I am including below.


The most common cause is the executing PnP (Plug and Play) and ACPI routines issue.
To fix the issue, we need to access the computer from Recovery Console.

If you do have your Windows CD

1. To start the Recovery Console directly from the Windows XP CD you would do the following:
  • Insert the Windows XP cd in your computer.
  • Restart your computer so you are booting off of the CD.
  • When the Welcome to Setup screen appears, press the R button on your keyboard to start the Recovery Console.
  • The Recovery Console will start and ask you which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would enter the number associated with the installation you would like to work on and press enter. If you have just one Windows installation, type 1 and press enter.
  • It will then prompt you for the Administrator's password. If there is no password, simply press enter. Otherwise type in the password and then press enter.
  • If you entered the correct password you will now be presented with a C:\Windows> prompt and you can start using the Recovery Console.

2. Type map and press enter.
It will give you the drive letters.
Note down the letter of you CD-ROM.
If it is a letter other than E you should replace the letter E with your CD drive letter when applying the expand command later on if the command is needed to be applied.

Type following commmands, pressing Enter after each one.
  • ren c:\windows\system32\drivers\atapi.sys atapi.old
    (It will returns to the prompt again without notification)
  • copy c:\windows\servicepackfiles\i386\atapi.sys c:\windows\system32\drivers
    (If you get a notification "1 file(s) copied" you don't need to do the next expand command and go to exit command. But if you get notification that the file doesn't exist proceed with expand command)
  • expand e:\I386\atapi.sy_ c:\windows\system32\drivers
    (You should be notified that the file expanded)
  • exit

You may remove the CD or let Windows boot normally.


If you don't have your Windows CD
Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Then, follow instructions from Step #1 above.
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