I have not been able to repair with Startup Repair and System Restore and get the same problem trying to boot up in safe mode.
I have run the FRST tool and have attached the log here so hopefully someone can decipher it for me and help me with the next steps as its beyond my computing knowledge now.
Many thanks in advance for your help.
Cheers
Stevo
FRST.txt 11.91KB 286 downloads
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 31-10-2013
Ran by SYSTEM on MININT-TVAC1AP on 09-11-2013 16:03:14
Running from H:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1815848 2009-07-14] (Synaptics Incorporated)
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [450048 2009-07-21] (IDT, Inc.)
HKLM\...\Run: [SunJavaUpdateSched] - C:\Program Files\Java\jre6\bin\jusched.exe [171520 2009-10-31] (Sun Microsystems, Inc.)
HKLM\...\RunOnce: [*Restore] - C:\Windows\system32\rstrui.exe /RUNONCE [296960 2010-11-20] (Microsoft Corporation)
HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [98304 2009-08-04] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [HPCam_Menu] - C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe [222504 2009-05-19] (CyberLink Corp.)
HKLM-x32\...\Run: [QlbCtrl.exe] - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe [322104 2009-08-20] ( Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe [35696 2009-10-03] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [WirelessAssistant] - C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe [498744 2009-07-23] (Hewlett-Packard)
HKLM-x32\...\Run: [HP Software Update] - C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe [49208 2011-05-09] (Hewlett-Packard)
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [AVG_UI] - C:\Program Files (x86)\AVG\AVG2014\avgui.exe [4908592 2013-10-07] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [935288 2009-09-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [GrooveMonitor] - C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
HKU\Laura\...\Run: [LightScribe Control Panel] - C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe [2363392 2009-08-20] (Hewlett-Packard Company)
HKU\Laura\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe [1685048 2009-09-29] (Hewlett-Packard)
HKU\Laura\...\Run: [EPSON SX125 Series] - C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIGGE.EXE /FU "C:\Windows\TEMP\E_S4A96.tmp" /EF "HKCU"
HKU\Laura\...\Run: [DAEMON Tools Lite] - C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe [369200 2009-10-30] (DT Soft Ltd)
HKU\Laura\...\Run: [Skype] - C:\Program Files (x86)\Skype\Phone\Skype.exe [19875432 2013-06-21] (Skype Technologies S.A.)
HKU\Laura\...\Run: [AVG-Secure-Search-Update_0913b] - C:\Users\Laura\AppData\Roaming\AVG 0913b Campaign\AVG-Secure-Search-Update-0913b.exe /PROMPT --mid 6beedb394d4a47d095591943efcea055-34d0a00f264448a55dc764f9ec03b0a21e572f00 --CMPID 0913b
HKU\Laura\...\Winlogon: [Shell] explorer.exe <==== ATTENTION
HKU\Mcx1-LAURA-PC\...\Winlogon: [Shell] C:\Windows\eHome\McrMgr.exe [343552 2009-07-13] (Microsoft Corporation) <==== ATTENTION
AppInit_DLLs-x32: c:\progra~3\browse~1\261562~1.220\{c16c1~1\browse~1.dll [ ] ()
==================== Services (Whitelisted) =================
S2 AESTFilters; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [89600 2009-03-02] (Andrea Electronics Corporation)
S2 avgfws; C:\Program Files (x86)\AVG\AVG2014\avgfws.exe [1358944 2013-09-25] (AVG Technologies CZ, s.r.o.)
S2 AVGIDSAgent; C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [3538480 2013-10-03] (AVG Technologies CZ, s.r.o.)
S2 avgwd; C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [301152 2013-09-25] (AVG Technologies CZ, s.r.o.)
S2 Mobile Broadband HL Service; C:\ProgramData\MobileBrServ\mbbservice.exe [232288 2012-03-12] ()
S2 RichVideo; C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe [247152 2009-07-06] ()
S2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe [240128 2009-07-21] (IDT, Inc.)
S2 UnsignedThemes; C:\Windows\UnsignedThemesSvc.exe [24168 2009-07-12] (The Within Network, LLC)
S2 ezSharedSvc; C:\Windows\System32\ezsvc7.dll [x]
==================== Drivers (Whitelisted) ====================
S0 sptd; C:\Windows\System32\Drivers\sptd.sys [834544 2013-02-07] (Duplex Secure Ltd.)
S2 uxpatch; C:\Windows\system32\drivers\uxpatch.sys [30568 2009-07-12] ()
S1 Avgdiska; system32\DRIVERS\avgdiska.sys [x]
S1 Avgfwfd; system32\DRIVERS\avgfwd6a.sys [x]
S1 AVGIDSDriver; system32\DRIVERS\avgidsdrivera.sys [x]
S0 AVGIDSHA; system32\DRIVERS\avgidsha.sys [x]
S1 Avgldx64; system32\DRIVERS\avgldx64.sys [x]
S0 Avgloga; system32\DRIVERS\avgloga.sys [x]
S0 Avgmfx64; system32\DRIVERS\avgmfx64.sys [x]
S0 Avgrkx64; system32\DRIVERS\avgrkx64.sys [x]
S1 Avgtdia; system32\DRIVERS\avgtdia.sys [x]
S3 RSUSBSTOR; System32\Drivers\RtsUStor.sys [x]
S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [x]
S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [x]
==================== NetSvcs (Whitelisted) ===================
==================== One Month Created Files and Folders ========
2013-11-09 16:03 - 2013-11-09 16:03 - 00000000 ____D C:\FRST
==================== One Month Modified Files and Folders =======
2013-11-09 16:03 - 2013-11-09 16:03 - 00000000 ____D C:\FRST
2013-11-09 15:21 - 2012-10-24 14:44 - 00000000 ____D C:\ProgramData\Recovery
2013-11-09 13:12 - 2013-04-12 07:06 - 00000000 ____D C:\users\Mcx1-LAURA-PC
2013-11-09 13:12 - 2012-10-24 05:49 - 00000000 ____D C:\users\Laura
2013-11-09 13:11 - 2013-05-30 03:47 - 00000000 ____D C:\ProgramData\MobileBrServ
2013-11-09 13:11 - 2013-03-13 14:15 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2013-11-09 13:11 - 2013-03-13 14:15 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight
2013-11-09 13:11 - 2013-02-18 23:31 - 00000000 ___RD C:\Program Files (x86)\Skype
2013-11-09 13:11 - 2013-01-10 07:13 - 00000000 ____D C:\ProgramData\MFAData
2013-11-09 13:11 - 2012-11-07 09:29 - 00000000 ____D C:\ProgramData\Skype
2013-11-09 13:11 - 2010-03-21 01:11 - 00000000 ___RD C:\Users\Public\Recorded TV
2013-11-09 13:11 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files\Windows Sidebar
2013-11-09 13:11 - 2009-07-13 19:20 - 00000000 ____D C:\Program Files\Common Files\Microsoft Shared
2013-11-09 13:10 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\registration
2013-11-09 13:08 - 2013-10-08 03:52 - 00000000 ____D C:\Program Files (x86)\Java
2013-11-09 13:08 - 2013-10-08 03:36 - 00000000 ____D C:\ProgramData\AVG2014
2013-11-09 13:08 - 2012-11-07 09:29 - 00000000 ____D C:\Users\Laura\AppData\Roaming\Skype
2013-10-23 12:42 - 2013-10-08 03:33 - 00000000 ____D C:\Users\Laura\AppData\Local\Avg2014
2013-10-12 00:37 - 2012-11-21 01:55 - 00165013 _____ C:\Windows\setupact.log
2013-10-12 00:37 - 2012-11-20 15:50 - 00000896 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-10-12 00:37 - 2012-11-20 15:50 - 00000892 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-10-12 00:37 - 2012-11-20 15:49 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-10-12 00:37 - 2010-03-21 00:20 - 01562073 _____ C:\Windows\WindowsUpdate.log
2013-10-10 10:30 - 2009-07-13 20:45 - 00023248 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-10-10 10:30 - 2009-07-13 20:45 - 00023248 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-10-10 09:07 - 2013-10-08 03:38 - 00000965 _____ C:\Users\Public\Desktop\AVG 2014.lnk
2013-10-10 09:06 - 2013-01-10 07:40 - 00000000 ___HD C:\$AVG
2013-10-10 08:58 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
Some content of TEMP:
====================
C:\Users\Laura\AppData\Local\Temp\BURNCDCC.EXE
C:\Users\Laura\AppData\Local\Temp\DeltaTB.exe
C:\Users\Laura\AppData\Local\Temp\HPHelpUpdater.exe
C:\Users\Laura\AppData\Local\Temp\ICReinstall_BitLordInstall.exe
C:\Users\Laura\AppData\Local\Temp\jre-6u39-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u15-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u40-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\mssinstaller.exe
C:\Users\Laura\AppData\Local\Temp\npexn8iw.dll
C:\Users\Laura\AppData\Local\Temp\ose00000.exe
C:\Users\Laura\AppData\Local\Temp\Quarantine.exe
C:\Users\Laura\AppData\Local\Temp\Resource.exe
C:\Users\Laura\AppData\Local\Temp\SkypeSetup.exe
C:\Users\Laura\AppData\Local\Temp\sp58915.exe
C:\Users\Laura\AppData\Local\Temp\uninst1.exe
C:\Users\Laura\AppData\Local\Temp\UninstallHPSA.exe
==================== Known DLLs (Whitelisted) ================
C:\Windows\System32\LPK.dll IS MISSING <==== ATTENTION!
C:\Windows\SysWOW64\LPK.dll IS MISSING <==== ATTENTION!
==================== Bamital & volsnap Check =================
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
==================== EXE ASSOCIATION =====================
HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK
==================== Restore Points =========================
1
Restore point made on: 2013-10-12 00:37:33
==================== Memory info ===========================
Percentage of memory in use: 18%
Total physical RAM: 3836.2 MB
Available physical RAM: 3135.02 MB
Total Pagefile: 3834.34 MB
Available Pagefile: 3126.22 MB
Total Virtual: 8192 MB
Available Virtual: 8191.88 MB
==================== Drives ================================
Drive c: () (Fixed) (Total:284.28 GB) (Free:14.41 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive e: (RECOVERY) (Fixed) (Total:13.52 GB) (Free:2.24 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
Drive g: (20120612_1744) (CDROM) (Total:0.16 GB) (Free:0 GB) CDFS
Drive h: () (Removable) (Total:0.94 GB) (Free:0.94 GB) FAT
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: () (Fixed) (Total:0.19 GB) (Free:0.15 GB) NTFS ==>[System with boot components (obtained from reading drive)]
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 298 GB) (Disk ID: F26B837D)
Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=284 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=14 GB) - (Type=07 NTFS)
Partition 4: (Not Active) - (Size=103 MB) - (Type=0C)
========================================================
Disk: 1 (Size: 966 MB) (Disk ID: 00504FA1)
Partition 1: (Active) - (Size=966 MB) - (Type=06)
LastRegBack: 2013-10-06 12:27
==================== End Of Log ============================