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Getting BSOD and cannot repair with windows tools [Closed]


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#1
steverino75

steverino75

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I am trying to fix my GF's laptop as she is receiving the BSOD error after the windows startup screen that says "c0000135 the program can't start because %hs is missing from your"

I have not been able to repair with Startup Repair and System Restore and get the same problem trying to boot up in safe mode.

I have run the FRST tool and have attached the log here so hopefully someone can decipher it for me and help me with the next steps as its beyond my computing knowledge now.

Many thanks in advance for your help.

Cheers

Stevo
Attached File  FRST.txt   11.91KB   151 downloads

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 31-10-2013
Ran by SYSTEM on MININT-TVAC1AP on 09-11-2013 16:03:14
Running from H:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1815848 2009-07-14] (Synaptics Incorporated)
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [450048 2009-07-21] (IDT, Inc.)
HKLM\...\Run: [SunJavaUpdateSched] - C:\Program Files\Java\jre6\bin\jusched.exe [171520 2009-10-31] (Sun Microsystems, Inc.)
HKLM\...\RunOnce: [*Restore] - C:\Windows\system32\rstrui.exe /RUNONCE [296960 2010-11-20] (Microsoft Corporation)
HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [98304 2009-08-04] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [HPCam_Menu] - C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe [222504 2009-05-19] (CyberLink Corp.)
HKLM-x32\...\Run: [QlbCtrl.exe] - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe [322104 2009-08-20] ( Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe [35696 2009-10-03] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [WirelessAssistant] - C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe [498744 2009-07-23] (Hewlett-Packard)
HKLM-x32\...\Run: [HP Software Update] - C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe [49208 2011-05-09] (Hewlett-Packard)
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [AVG_UI] - C:\Program Files (x86)\AVG\AVG2014\avgui.exe [4908592 2013-10-07] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [935288 2009-09-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [GrooveMonitor] - C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
HKU\Laura\...\Run: [LightScribe Control Panel] - C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe [2363392 2009-08-20] (Hewlett-Packard Company)
HKU\Laura\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe [1685048 2009-09-29] (Hewlett-Packard)
HKU\Laura\...\Run: [EPSON SX125 Series] - C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIGGE.EXE /FU "C:\Windows\TEMP\E_S4A96.tmp" /EF "HKCU"
HKU\Laura\...\Run: [DAEMON Tools Lite] - C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe [369200 2009-10-30] (DT Soft Ltd)
HKU\Laura\...\Run: [Skype] - C:\Program Files (x86)\Skype\Phone\Skype.exe [19875432 2013-06-21] (Skype Technologies S.A.)
HKU\Laura\...\Run: [AVG-Secure-Search-Update_0913b] - C:\Users\Laura\AppData\Roaming\AVG 0913b Campaign\AVG-Secure-Search-Update-0913b.exe /PROMPT --mid 6beedb394d4a47d095591943efcea055-34d0a00f264448a55dc764f9ec03b0a21e572f00 --CMPID 0913b
HKU\Laura\...\Winlogon: [Shell] explorer.exe <==== ATTENTION
HKU\Mcx1-LAURA-PC\...\Winlogon: [Shell] C:\Windows\eHome\McrMgr.exe [343552 2009-07-13] (Microsoft Corporation) <==== ATTENTION
AppInit_DLLs-x32: c:\progra~3\browse~1\261562~1.220\{c16c1~1\browse~1.dll [ ] ()

==================== Services (Whitelisted) =================

S2 AESTFilters; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [89600 2009-03-02] (Andrea Electronics Corporation)
S2 avgfws; C:\Program Files (x86)\AVG\AVG2014\avgfws.exe [1358944 2013-09-25] (AVG Technologies CZ, s.r.o.)
S2 AVGIDSAgent; C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [3538480 2013-10-03] (AVG Technologies CZ, s.r.o.)
S2 avgwd; C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [301152 2013-09-25] (AVG Technologies CZ, s.r.o.)
S2 Mobile Broadband HL Service; C:\ProgramData\MobileBrServ\mbbservice.exe [232288 2012-03-12] ()
S2 RichVideo; C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe [247152 2009-07-06] ()
S2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe [240128 2009-07-21] (IDT, Inc.)
S2 UnsignedThemes; C:\Windows\UnsignedThemesSvc.exe [24168 2009-07-12] (The Within Network, LLC)
S2 ezSharedSvc; C:\Windows\System32\ezsvc7.dll [x]

==================== Drivers (Whitelisted) ====================

S0 sptd; C:\Windows\System32\Drivers\sptd.sys [834544 2013-02-07] (Duplex Secure Ltd.)
S2 uxpatch; C:\Windows\system32\drivers\uxpatch.sys [30568 2009-07-12] ()
S1 Avgdiska; system32\DRIVERS\avgdiska.sys [x]
S1 Avgfwfd; system32\DRIVERS\avgfwd6a.sys [x]
S1 AVGIDSDriver; system32\DRIVERS\avgidsdrivera.sys [x]
S0 AVGIDSHA; system32\DRIVERS\avgidsha.sys [x]
S1 Avgldx64; system32\DRIVERS\avgldx64.sys [x]
S0 Avgloga; system32\DRIVERS\avgloga.sys [x]
S0 Avgmfx64; system32\DRIVERS\avgmfx64.sys [x]
S0 Avgrkx64; system32\DRIVERS\avgrkx64.sys [x]
S1 Avgtdia; system32\DRIVERS\avgtdia.sys [x]
S3 RSUSBSTOR; System32\Drivers\RtsUStor.sys [x]
S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [x]
S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [x]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-11-09 16:03 - 2013-11-09 16:03 - 00000000 ____D C:\FRST

==================== One Month Modified Files and Folders =======

2013-11-09 16:03 - 2013-11-09 16:03 - 00000000 ____D C:\FRST
2013-11-09 15:21 - 2012-10-24 14:44 - 00000000 ____D C:\ProgramData\Recovery
2013-11-09 13:12 - 2013-04-12 07:06 - 00000000 ____D C:\users\Mcx1-LAURA-PC
2013-11-09 13:12 - 2012-10-24 05:49 - 00000000 ____D C:\users\Laura
2013-11-09 13:11 - 2013-05-30 03:47 - 00000000 ____D C:\ProgramData\MobileBrServ
2013-11-09 13:11 - 2013-03-13 14:15 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2013-11-09 13:11 - 2013-03-13 14:15 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight
2013-11-09 13:11 - 2013-02-18 23:31 - 00000000 ___RD C:\Program Files (x86)\Skype
2013-11-09 13:11 - 2013-01-10 07:13 - 00000000 ____D C:\ProgramData\MFAData
2013-11-09 13:11 - 2012-11-07 09:29 - 00000000 ____D C:\ProgramData\Skype
2013-11-09 13:11 - 2010-03-21 01:11 - 00000000 ___RD C:\Users\Public\Recorded TV
2013-11-09 13:11 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files\Windows Sidebar
2013-11-09 13:11 - 2009-07-13 19:20 - 00000000 ____D C:\Program Files\Common Files\Microsoft Shared
2013-11-09 13:10 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\registration
2013-11-09 13:08 - 2013-10-08 03:52 - 00000000 ____D C:\Program Files (x86)\Java
2013-11-09 13:08 - 2013-10-08 03:36 - 00000000 ____D C:\ProgramData\AVG2014
2013-11-09 13:08 - 2012-11-07 09:29 - 00000000 ____D C:\Users\Laura\AppData\Roaming\Skype
2013-10-23 12:42 - 2013-10-08 03:33 - 00000000 ____D C:\Users\Laura\AppData\Local\Avg2014
2013-10-12 00:37 - 2012-11-21 01:55 - 00165013 _____ C:\Windows\setupact.log
2013-10-12 00:37 - 2012-11-20 15:50 - 00000896 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-10-12 00:37 - 2012-11-20 15:50 - 00000892 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-10-12 00:37 - 2012-11-20 15:49 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-10-12 00:37 - 2010-03-21 00:20 - 01562073 _____ C:\Windows\WindowsUpdate.log
2013-10-10 10:30 - 2009-07-13 20:45 - 00023248 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-10-10 10:30 - 2009-07-13 20:45 - 00023248 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-10-10 09:07 - 2013-10-08 03:38 - 00000965 _____ C:\Users\Public\Desktop\AVG 2014.lnk
2013-10-10 09:06 - 2013-01-10 07:40 - 00000000 ___HD C:\$AVG
2013-10-10 08:58 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT

Some content of TEMP:
====================
C:\Users\Laura\AppData\Local\Temp\BURNCDCC.EXE
C:\Users\Laura\AppData\Local\Temp\DeltaTB.exe
C:\Users\Laura\AppData\Local\Temp\HPHelpUpdater.exe
C:\Users\Laura\AppData\Local\Temp\ICReinstall_BitLordInstall.exe
C:\Users\Laura\AppData\Local\Temp\jre-6u39-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u15-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\jre-7u40-windows-i586-iftw.exe
C:\Users\Laura\AppData\Local\Temp\mssinstaller.exe
C:\Users\Laura\AppData\Local\Temp\npexn8iw.dll
C:\Users\Laura\AppData\Local\Temp\ose00000.exe
C:\Users\Laura\AppData\Local\Temp\Quarantine.exe
C:\Users\Laura\AppData\Local\Temp\Resource.exe
C:\Users\Laura\AppData\Local\Temp\SkypeSetup.exe
C:\Users\Laura\AppData\Local\Temp\sp58915.exe
C:\Users\Laura\AppData\Local\Temp\uninst1.exe
C:\Users\Laura\AppData\Local\Temp\UninstallHPSA.exe


==================== Known DLLs (Whitelisted) ================

C:\Windows\System32\LPK.dll IS MISSING <==== ATTENTION!
C:\Windows\SysWOW64\LPK.dll IS MISSING <==== ATTENTION!

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

1
Restore point made on: 2013-10-12 00:37:33

==================== Memory info ===========================

Percentage of memory in use: 18%
Total physical RAM: 3836.2 MB
Available physical RAM: 3135.02 MB
Total Pagefile: 3834.34 MB
Available Pagefile: 3126.22 MB
Total Virtual: 8192 MB
Available Virtual: 8191.88 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:284.28 GB) (Free:14.41 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive e: (RECOVERY) (Fixed) (Total:13.52 GB) (Free:2.24 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
Drive g: (20120612_1744) (CDROM) (Total:0.16 GB) (Free:0 GB) CDFS
Drive h: () (Removable) (Total:0.94 GB) (Free:0.94 GB) FAT
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: () (Fixed) (Total:0.19 GB) (Free:0.15 GB) NTFS ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 298 GB) (Disk ID: F26B837D)
Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=284 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=14 GB) - (Type=07 NTFS)
Partition 4: (Not Active) - (Size=103 MB) - (Type=0C)

========================================================
Disk: 1 (Size: 966 MB) (Disk ID: 00504FA1)
Partition 1: (Active) - (Size=966 MB) - (Type=06)


LastRegBack: 2013-10-06 12:27

==================== End Of Log ============================
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#2
JSntgRvr

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:welcome:

Run FRST as you did before.

Type the following in the edit box on FRST, after "Search:".

LPK.dll

It then should look like:

Search: LPK.dll

Click Search button and post the log (Search.txt) it makes on the USB drive in your next reply.
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#3
steverino75

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Many thanks for getting back to me.

Attached File  Search.txt   8.12KB   104 downloads
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#4
JSntgRvr

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Download the enclosed file. Attached File  fixlist.txt   1.64KB   113 downloads

Save it next to FRST.

Run FRST and click on the Fix button. Wait until finished.

The tool will make a log in the flashdrive (Fixlog.txt) please post it to your reply.

Attempt to boot in Normal Mode and let me know the outcome.
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#5
steverino75

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Thank you so much you are a Legend. I can now boot into windows!

Her is the fixlog.

Attached Files


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#6
steverino75

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Cannot get the wireless of ethernet to connect. states limited availability. Re downloaded drivers but no joy. Any ideas?

cheers
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#7
JSntgRvr

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Lets clean-up the computer.

Posted Image Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Download : ADWCleaner to your desktop.

NOTE: If using Internet Explorer and get an alert that stops the program downloading, click on the warning and allow the download to complete.

Close all programs and click on the AdwCleaner icon.

Posted Image

Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

The report will be saved in the C:\AdwCleaner folder. as AdwCleaner[S0].txt


Posted Image Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Please download the latest Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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#8
JSntgRvr

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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