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google chrome snafu


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#1
dudeski

dudeski

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when i go to a website i can get there fine but if i try to go to any of the links on the page i get this "Unable to access the network" prompt. i need a geek to help me on this one


Google Chrome is having trouble accessing the network.

This may be because your firewall or antivirus software wrongly thinks Google Chrome is an intruder on your computer and is blocking it from connecting to the Internet.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
Error code: ERR_NETWORK_ACCESS_DENIED

i am running windows7 professional,google chrome 30.0.1599.101 and norton online antivirus 20.4.0.40 that came from ISP on a dsl.HELP
thanks folks, you have helped me in the past and i appreciate it,
Dudeski
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#2
zep516

zep516

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Hi dudeski,

We just reinstalled Chrome for you, is this when the errors started to happen after the new installation of Chrome? Sometimes reinstalling chrome will make it necessary to check the firewall settings in your Norton Anti Virus program, and for you that version of Norton appears to be Norton Anti Virus 2013, that uses the Smart Firewall.

So

Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.


Have you followed those steps above I have in quotes ?

Do you understand how to make Firewall adjustments / permissions on Norton Anti Virus ? If you don't understand tell me.

Joe

Edited by zep516, 14 November 2013 - 01:06 AM.

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#3
dudeski

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hello joe, no i dont know how to make the adjustments. i was always weary of messing with av and fw setting.any help will be geatly apprciatd.
dudeski
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#4
zep516

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OK.

Just to acknowledge your post

I'll get back to you later today, in the mean time is Internet Explorer having any connection issue?

Edited by zep516, 14 November 2013 - 02:35 PM.

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#5
dudeski

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hello Joe, no i havent any probs with ie. i just installed ie11. thanks for your help. will hear from you soon.
thanks,
dudeski
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#6
zep516

zep516

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Hello dudeski,

I'd like to see a few things from your machine. Still having issue with chrome?

Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.

Checkmark following boxes:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

Thanks,
Joe :)
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#7
dudeski

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hello zep516, do i post this for all to see or can i get it to you electronically? i have it on file and could send it to you in an attachment.

dudeski
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#8
zep516

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Keep it in the forum post it here, there's no sensitive information on it.

Is chrome still acting up???
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#9
dudeski

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:headscratch: both Google and IE11 are acting hinky. here is the file.


MiniToolBox by Farbar Version: 13-07-2013
Ran by radarbugs (administrator) on 15-11-2013 at 22:43:08
Running from "C:\Users\radarbugs\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2013 08:15:34 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 930

Start Time: 01cee12d73b53a02

Termination Time: 68

Application Path: C:\Windows\Explorer.EXE

Report Id: b98f1493-4e75-11e3-8b8d-001a9269d5f4

Error: (11/15/2013 09:18:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnetwk.exe, version: 12.0.7601.17514, time stamp: 0x4ce7a4a7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x71ff0845
Faulting process id: 0x320
Faulting application start time: 0xwmpnetwk.exe0
Faulting application path: wmpnetwk.exe1
Faulting module path: wmpnetwk.exe2
Report Id: wmpnetwk.exe3

Error: (11/15/2013 03:00:14 AM) (Source: DragonSvc) (User: )
Description: Error: Failed to initiate execution of 'NatSpeak Periodic Language Model Optimization' task

Error: (11/15/2013 02:50:12 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/14/2013 08:54:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnetwk.exe, version: 12.0.7601.17514, time stamp: 0x4ce7a4a7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00032886
Faulting process id: 0x1018
Faulting application start time: 0xwmpnetwk.exe0
Faulting application path: wmpnetwk.exe1
Faulting module path: wmpnetwk.exe2
Report Id: wmpnetwk.exe3

Error: (11/14/2013 03:41:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/14/2013 03:34:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: CS6ServiceManager.exe, version: 3.0.0.389, time stamp: 0x4f5a20ec
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc0000374
Fault offset: 0x000c385b
Faulting process id: 0x13f8
Faulting application start time: 0xCS6ServiceManager.exe0
Faulting application path: CS6ServiceManager.exe1
Faulting module path: CS6ServiceManager.exe2
Report Id: CS6ServiceManager.exe3

Error: (11/14/2013 03:00:28 AM) (Source: DragonSvc) (User: )
Description: Error: Failed to initiate execution of 'NatSpeak Periodic Language Model Optimization' task

Error: (11/14/2013 00:39:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: CS6ServiceManager.exe, version: 3.0.0.389, time stamp: 0x4f5a20ec
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc0000374
Fault offset: 0x000c385b
Faulting process id: 0x1410
Faulting application start time: 0xCS6ServiceManager.exe0
Faulting application path: CS6ServiceManager.exe1
Faulting module path: CS6ServiceManager.exe2
Report Id: CS6ServiceManager.exe3

Error: (11/13/2013 11:34:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: SysMenu.dll, version: 1.0.0.4, time stamp: 0x5281e547
Exception code: 0xc0000005
Fault offset: 0x0006ac1c
Faulting process id: 0x1408
Faulting application start time: 0xrundll32.exe0
Faulting application path: rundll32.exe1
Faulting module path: rundll32.exe2
Report Id: rundll32.exe3


System errors:
=============
Error: (11/15/2013 10:07:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:
%%1058

Error: (11/15/2013 10:07:02 PM) (Source: DCOM) (User: )
Description: 1068stisvc{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (11/15/2013 08:29:34 PM) (Source: DCOM) (User: )
Description: C:\Windows\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe -Embedding2{A483C63A-CDBC-426E-BF93-872502E8144E}

Error: (11/15/2013 09:18:33 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (11/15/2013 00:23:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanServer service.

Error: (11/14/2013 08:54:52 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (11/14/2013 01:50:45 PM) (Source: DCOM) (User: )
Description: C:\Windows\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe -Embedding2{A483C63A-CDBC-426E-BF93-872502E8144E}

Error: (11/14/2013 01:36:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:
%%1058

Error: (11/14/2013 05:59:37 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

Error: (11/14/2013 05:59:19 AM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (07/10/2013 05:39:58 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 61 seconds with 0 seconds of active time. This session ended with a crash.


CodeIntegrity Errors:
===================================
Date: 2012-12-27 20:18:11.376
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\Backup\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db_bcrypt.dll_e2f091ac because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 20:18:11.233
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\Backup\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db_bcrypt.dll_e2f091ac because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 20:18:11.083
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\Backup\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db_bcrypt.dll_e2f091ac because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 20:16:17.616
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\wbem\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 20:16:17.491
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\wbem\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 20:16:17.336
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\wbem\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 19:57:36.231
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 19:57:35.986
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-27 19:57:35.723
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

Date: 2012-12-21 16:24:29.640
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 2.2.1)
1600 (Version: 130.0.365.000)
1600_Help (Version: 82.0.242.000)
1600Trb (Version: 82.0.242.000)
1Click DVD Copy 5.9.5.1
32 Bit HP CIO Components Installer (Version: 8.1.1)
6400_Help (Version: 1.00.0000)
7-Zip 9.20
Adobe Acrobat X Standard (Version: 10.1.7)
Adobe AIR (Version: 3.4.0.2710)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
AIO_CDB_ProductContext (Version: 130.0.365.000)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
aniBlocks for FM Solar System (Version: 1.0)
Ant.com IE add-on (Version: 2.1.6.61)
ATI AVIVO Codecs (Version: 10.12.0.00302)
ATI Catalyst Install Manager (Version: 3.0.812.0)
ATI Problem Report Wizard (Version: 3.0.795.0)
AviSynth 2.5
AVStoDVD 2.7.2 (Version: 2.7.2)
Bandizip (Version: 3.08)
Bing Bar (Version: 5.0.1363.0)
Bing Bar Platform (Version: 5.0.1423.0)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 130.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Bryce 7.0 Content (Version: 7.0.0.21)
Bryce 7.1 (Version: 7.1.0.109)
BufferChm (Version: 130.0.331.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Full Existing (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Full New (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Light (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Previews Common (Version: 2010.0302.2233.40412)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0302.2233.40412)
Catalyst Control Center HydraVision Full (Version: 2010.0302.2233.40412)
Catalyst Control Center InstallProxy (Version: 2010.0302.2233.40412)
Catalyst Control Center Localization All (Version: 2010.0302.2233.40412)
Catalyst Media Center
Catalyst Media Center DVD Authoring Module
CCC Help Chinese Standard (Version: 2010.0302.2232.40412)
CCC Help Chinese Traditional (Version: 2010.0302.2232.40412)
CCC Help Czech (Version: 2010.0302.2232.40412)
CCC Help Danish (Version: 2010.0302.2232.40412)
CCC Help Finnish (Version: 2010.0302.2232.40412)
CCC Help French (Version: 2010.0302.2232.40412)
CCC Help German (Version: 2010.0302.2232.40412)
CCC Help Greek (Version: 2010.0302.2232.40412)
CCC Help Hungarian (Version: 2010.0302.2232.40412)
CCC Help Japanese (Version: 2010.0302.2232.40412)
CCC Help Korean (Version: 2010.0302.2232.40412)
CCC Help Norwegian (Version: 2010.0302.2232.40412)
CCC Help Polish (Version: 2010.0302.2232.40412)
CCC Help Russian (Version: 2010.0302.2232.40412)
CCC Help Spanish (Version: 2009.0914.2130.36822)
CCC Help Spanish (Version: 2010.0302.2232.40412)
CCC Help Swedish (Version: 2010.0302.2232.40412)
CCC Help Thai (Version: 2010.0302.2232.40412)
CCC Help Turkish (Version: 2010.0302.2232.40412)
ccc-core-static (Version: 2010.0302.2233.40412)
ccc-utility (Version: 2010.0302.2233.40412)
CCleaner (Version: 4.07)
CenturyLink Installer (Version: 1.0)
ClientTools (Version: 17)
C-Media PCI Audio Device
Copy (Version: 130.0.428.000)
D3DX10 (Version: 15.4.2368.0902)
DataGuard AntiKeylogger Free
DAZ 3D Install Manager 1 (Version: 1.0.1.59)
DAZ Content Management Service (Version: 4.8.1.7)
DAZ Studio 4.6 (Version: 4.6.0.18)
Decimator DS4 (Version: 1.4.0.18)
DesignPro 5.4 Limited Edition (Version: 5.2.1201)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
Diamond Xtreme Audio
DocProc (Version: 13.0.0.0)
Dragon NaturallySpeaking 11 (Version: 11.50.100)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DVD43 Plug-in v1.0.0.5
DVD43 v4.6.0
eReg (Version: 1.20.138.34)
Eusing Free Registry Cleaner
Event Planner (Version: 3.0.6)
Fax (Version: 130.0.418.000)
Feedback Tool (Version: 1.2.0)
ffdshow v1.3.4500 [2013-01-06] (Version: 1.3.4500.0)
File Type Assistant
FotoSketcher 2.30
Free File Viewer 2012 (Version: 2012.10.9.0)
Google Chrome (Version: 31.0.1650.57)
Google Earth (Version: 7.1.1.1888)
Google SketchUp 8 (Version: 3.0.4811)
Google Update Helper (Version: 1.3.21.165)
GoZ DS4 (Version: 1.2.1.56)
GPBaseService2 (Version: 130.0.371.000)
Griffin Lord (Version: 1.0)
Griffin Wings (Version: 1.0)
Haali Media Splitter
Hallmark Card Studio 2004 (Version: 1.0.0)
Hexagon 2 (Version: 2.5.1.79)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Deskjet 2050 J510 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 2050 J510 series Help (Version: 140.0.61.61)
HP Deskjet 2050 J510 series Product Improvement Study (Version: 22.50.231.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP OfficeJet J6400 (Version: 13.0)
HP Photo Creations (Version: 1.0.0.${CAB_VERSION})
HP Photosmart Essential 3.5 (Version: 3.5)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (Version: 13.0)
HP Photosmart Prem-Web C309n-s All-in-One Driver 14.0 Rel. 6 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
HydraVision (Version: 4.2.180.0)
ieSpell (Version: 2.6.4 (build 573))
Intel® Graphics Media Accelerator Driver
Intel® Rapid Storage Technology (Version: 11.1.5.1001)
Internet TV for Windows Media Center (Version: 4.2.2.0)
J6400 (Version: 130.0.000.000)
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 15.4.3502.0922)
jZip (Version: 2.0.0.133556)
LightScribe System Software (Version: 1.18.10.2)
Logitech SetPoint 6.60 (Version: 6.60.170)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft IntelliType Pro 8.2 (Version: 8.20.469.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Morphyre
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network (Version: 140.0.215.000)
Next Generation Visualisations (Version: 1.0.0)
Norton AntiVirus (Version: 20.4.0.40)
Norton Bootable Recovery Tool Wizard (Version: 4.1.0.15)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenAL
Orb Runtime libraries (Version: 1.0.0)
Pandora (Version: 2.0.7)
PDF Settings CS6 (Version: 11.0)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
Pegasus Mail HTML Renderer 2.4.5.18
Picasa 3 (Version: 3.9)
PlayReady PC Runtime x86 (Version: 1.3.0)
PrivacyProtect (Version: 3.00.1043)
ProductContext (Version: 130.0.000.000)
Protectorion Data Safe (Version: 3.4)
PS_AIO_06_C309n-s_SW_Min (Version: 140.0.690.000)
Qwest QuickAssist Desktop Tools (Version: 21)
Qwest Quickcare 2.7 (Version: 2.7.1002.1512)
Realtek High Definition Audio Driver (Version: 6.0.1.6194)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30126)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 13.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.7 (Version: 6.7.102)
SmartWebPrinting (Version: 140.0.186.000)
Soft Data Fax Modem with SmartCP (Version: 7.80.4.50)
SolutionCenter (Version: 130.0.373.000)
Sonar (Version: 1.0)
Status (Version: 130.0.469.000)
SuperDVR
The Lord of the Rings FREE Trial (Version: 1.00.0000)
TomTom HOME 2.7.3.1894 (Version: 2.7.3.1894)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 130.0.422.000)
TurboTax 2010
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2727)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0436)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0210)
TurboTax 2011 woriper (Version: 011.000.1320)
TurboTax 2011 wrapper (Version: 011.000.0120)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.1767)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0402)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0164)
TurboTax 2012 woriper (Version: 012.000.1203)
TurboTax 2012 wrapper (Version: 012.000.0127)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Video Explosion 1.5 (Version: 1.5.26)
VP-Hotline
WD Drive Utilities (Version: 1.0.3.3)
WD Quick View (Version: 2.2.0.8)
WD Security (Version: 1.0.3.3)
WD SmartWare (Version: 2.2.0.8)
WD SmartWare Installer (Version: 2.2.0.8)
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 3.1.1.0)
Wise Care 365 version 2.28 (Version: 2.28)
Wise PC 1stAid 1.11 (Version: 1.11)
YTD Video Downloader 3.9.6 (Version: 3.9.6)

========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 3070.46 MB
Available physical RAM: 1268 MB
Total Pagefile: 6139.21 MB
Available Pagefile: 3738.89 MB
Total Virtual: 2047.88 MB
Available Virtual: 1928.13 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:291.82 GB) (Free:65.42 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:6.27 GB) (Free:0.87 GB) NTFS
5 Drive g: (WD Unlocker) (CDROM) (Total:0.01 GB) (Free:0 GB) UDF
7 Drive l: (SEA_DISC) (Fixed) (Total:149.01 GB) (Free:49.83 GB) FAT32

========================= Users: ========================================

User accounts for \\RADARBUGS-PC

Administrator Guest radarbugs

========================= Restore Points ==================================

08-11-2013 08:00:15 Scheduled Checkpoint
13-11-2013 05:05:26 Windows Update
13-11-2013 11:00:56 Windows Update
14-11-2013 08:21:18 Restore Operation
14-11-2013 11:00:18 Windows Update
14-11-2013 23:06:55 Windows Modules Installer
14-11-2013 23:07:36 Windows Modules Installer

**** End of log ****
  • 0

#10
zep516

zep516

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Hello dudeski,

Google Chrome is having trouble accessing the network.


Lets just work with the Chrome browser for now, and the issue above in quotes.

The link below is a guide for your Firewall, I don't want you to turn it off, but look at the topic that discusses RULES see if you can figure it out and let chrome access the network.

If that's not your Firewall below let me know.
If you must you can turn the Firewall off briefly following the instructions at link and see if the Chrome issue is resolved. Turn the firewall back on and let me know if that's what you had to do in order to get Chrome working.

Your Firewall here

Note
In your programs an Features list did you install in this program PrivacyProtect (Version: 3.00.1043)

If you did not would you uninstall it.

To uninstall a program:
  • Click start.
  • Click "All" Control panel items.
  • From the window that opens select "Programs an Features"
  • In the program an Features list, select the program by left clicking on it and choose "Uninstall"

Also
  • eReg (Version: 1.20.138.34)
  • Eusing Free Registry Cleaner

Most if not all "Experts" agree registry programs and registry cleaners can cause more problems then than they fix!

I would uninstall those entries.

Thanks,
Joe :)

Let me know how things go with Chrome an Firewall settings.
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#11
dudeski

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Zep, i went to settings and to network and all there was there was a switch to turn off browser,and download intelligence settings, and intrusion protection and message protection and network security settings. nothing there that i thought i should mess with.
version 20.4.0.40. i didn't see smart firewall anywhere.
dudeski
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#12
zep516

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OK,

version 20.4.0.40

.
That's Norton Internet Security 2013.

You still getting this Google Chrome is having trouble accessing the network.
What exactly is happening with IE 11?
  • 0

#13
dudeski

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hey Zep, i reset all my norton settings to default, removed and then replaced google in my allowed programs and now it seems fine. the programs you had me remove probably helped also. if i have any more trouble i would like to get your help.
thanks,
Dudeski :thumbsup: do you prefer firefox over google and ie? and tell me why please. Me thinks Google spies on people.

Edited by dudeski, 17 November 2013 - 09:42 PM.

  • 0

#14
zep516

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I actually don't have a preference but love the avatar that I use. I have always used Firefox and I'm just so use to it that changing would be difficult.

Thanks
Joe:)
  • 0

#15
dudeski

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yeah, i have used google for many years but i think i am switching to bing. may alternate. thanks for your advice and i hope we text again.I do like your avatar also
yer friend,
Dudeski :thumbsup:
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