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Cannot delete AVG and cannot download anything [Closed]


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#1
staidl36

staidl36

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I cannot download any program from IE9. It says "file has a virus and is being deleted". I cannot get rid of the AVG software on my computer either. All that I see is ways to "click here and download the AVG uninstaller." Well, I cannot do that because I cannot download anything! Please help!
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#2
Machiavelli

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Welcome to GeeksToGo, staidl36

My name is Machiavelli and I'll try to fix your PC problems. If you are in SafeMode then print my instructions! Removing Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do, just ask me! Please stay in contact with me until the problem is fixed.

Posted Image

Posted Image

!NOTE! Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts. :)

 

Boot Into Safe Mode

  • Save any work and close all open windows
  • Restart your computer
  • When your computer has shutdown and is just starting to boot again (on the BIOS screen that usually has the manufactures logo on it) start tapping F8 repeatedly
  • Using the arrow keys, select Safe Mode with Networking and press enter

Question

Are you able to download files in SafeMode?
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#3
staidl36

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I havent tried safemode yet. I will print your instructions and let you know how it goes. Thanks!
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#4
staidl36

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i am in safemode and can download material, but since I am in safemode it wont fully install. I do not get the "virus has been detected and download has been deleted."
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#5
staidl36

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I just tried uninstalling my AVG and I think it worked.
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#6
Machiavelli

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Please try to do this:

  • Download OTL to your Desktop
  • Please copy the text in the Quote box below, (Do Not copy the word Quote), and paste it in the Posted Image box in OTL. To do that:
    • Highlight everything inside the quote box, (except the word Quote), right click the mouse and click Copy.

      netsvcs
      BASESERVICES
      %SYSTEMDRIVE%\*.exe
      /md5start
      services.*
      explorer.exe
      winlogon.exe
      Userinit.exe
      svchost.exe
      qmgr.dll
      winsock.*
      /md5stop
      dir "%systemdrive%\*" /S /A:L /C
      CREATERESTOREPOINT

  • Open Posted Image on the desktop. To do that:
    • XP users: Double click on the OTL icon.
    • Vista / 7 Users: Right click on the icon and click Run as Administrator)
  • Make sure all other windows are closed.
    • You will see a console like the one below:

      Posted Image

    • Click the box beside Scan All Users at the top of the console
    • IF you have a 64bit Windows, click the box beside Include 64bit Scans at the top of the console.
    • Make sure the Output box at the top is set to Standard Output.
    • Check the boxes beside LOP Checkand Purity Check.
      Place the mouse pointer inside the Posted Image box, right click and click Paste. This will put the above script inside OTL
    • Click the Posted Image button. Do not change any settings unless otherwise told to do so.
    • Let the scan run uninterrupted.
    • When the scan completes, it will open OTL.Txt on the desktop. The Extras.txt file will be minimized on the taskbar. These files is also saved in the same location as OTL (it should be on your desktop).
    • Please copy the contents of these files and paste it into your reply. To do that:
    • On the OTL.txt file Menu Bar click Edit then click Select All. This will highlight the contents of the file. Then click Copy.
    • Right click inside the forum post window then click Paste. This will paste the contents of the OTL.txt file in the in the post window.
[/list]Repeat for the Extras.txt file.
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#7
Machiavelli

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Please do the steps above in safe mode.
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#8
staidl36

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OTL Extras logfile created on: 11/17/2013 5:50:39 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Casey Staidl\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.94 Gb Total Physical Memory | 0.85 Gb Available Physical Memory | 43.89% Memory free
4.11 Gb Paging File | 2.91 Gb Available in Paging File | 70.71% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 137.12 Gb Total Space | 48.58 Gb Free Space | 35.43% Space Free | Partition Type: NTFS
Drive D: | 11.93 Gb Total Space | 1.85 Gb Free Space | 15.52% Space Free | Partition Type: NTFS
Unable to calculate disk information.

Computer Name: CASEYSTAIDL-PC | User Name: Casey Staidl | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" ()
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" ()
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"UacDisableNotify" = 0
"InternetSettingsDisableNotify" = 0
"AutoUpdateDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"VistaSp2" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" = C:\Program Files\EarthLink TotalAccess\TaskPanl.exe:*:Enabled:Earthlink -- (EarthLink, Inc.)


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{66F326F8-14AE-4986-8E97-2AA1FBE8B2A2}" = lport=6004 | protocol=17 | dir=in | app=c:\program files\microsoft office\office12\outlook.exe |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{04003152-2EE3-421D-97BF-D2B6D2F446A3}" = protocol=6 | dir=in | app=%systemroot%\explorer.exe |
"{042FA2E7-83A3-4664-A880-A9D3C302A905}" = protocol=6 | dir=in | app=c:\program files\grisoft\avg7\avginet.exe |
"{15F9A471-8027-46D7-B87D-3B00E00613F1}" = dir=in | app=c:\program files\cyberlink\powerdirector\pdr.exe |
"{1797A5E7-8EA4-48E8-93CB-D52B1CDE243C}" = dir=in | app=c:\program files\hp\quickplay\qpservice.exe |
"{1DC2CCCF-B915-4253-B592-860F3B51E09A}" = protocol=17 | dir=in | app=c:\program files\grisoft\avg7\avgcc.exe |
"{26CD8D91-3B9D-4A1C-BB10-B23BF65F5D1B}" = dir=in | app=c:\program files\hp\hp software update\hpwucli.exe |
"{28741986-0915-4AAE-B764-32001F66A239}" = dir=in | app=c:\program files\skype\phone\skype.exe |
"{2D5BE8B7-17F7-4295-9B02-68ECAB4485A7}" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
"{3030FEC8-1813-4C36-8DBF-4CA2A2132362}" = protocol=6 | dir=in | app=c:\program files\grisoft\avg7\avgcc.exe |
"{304ED78D-A7DC-444C-B02D-FA458145EB2B}" = protocol=17 | dir=in | app=c:\program files\microsoft office\office12\groove.exe |
"{36DB7D15-4FD2-4E2F-B6DE-A2C527FB723E}" = dir=in | app=c:\program files\avg\avg8\avgnsx.exe |
"{398EBAE0-9C30-4094-8BA8-AB06A1542C1D}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpse.exe |
"{41686367-2C0F-47BF-880C-160036705E51}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{46058D6B-2121-4AE6-8BD5-E6A6A9BB8A92}" = protocol=6 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{4664F15B-9A5F-4BC0-AAF7-5326481E952B}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{4CC7E0B9-1D00-46E2-99DA-0E82B62FC329}" = protocol=17 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{4F04A9D8-4119-43E0-94CE-A6C9A99AB325}" = protocol=6 | dir=in | app=c:\program files\grisoft\avg7\avgamsvr.exe |
"{520512A5-CF20-43D1-BD5C-6C7B46582F95}" = protocol=6 | dir=in | app=c:\program files\grisoft\avg7\avgemc.exe |
"{5257EB1B-6192-41B3-A599-2FB5B18CB3FD}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{53800161-FBA1-4ADF-AE2D-E31D5F875393}" = dir=in | app=c:\program files\hp\digital imaging\smart web printing\smartwebprintexe.exe |
"{5757ECCC-3BE0-46A7-8E00-78D02C4FB602}" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"{59167039-01DC-4418-9700-5086B86ECA28}" = dir=in | app=c:\program files\common files\hp\digital imaging\bin\hpqphotocrm.exe |
"{5F1BB71C-2B26-404D-8B05-C6D02D21555E}" = protocol=6 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{618C9D4D-9074-426F-8B69-6A8C4A1BAA30}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{67080DE9-CDA3-423B-A9B8-C11C07F1AAE2}" = protocol=6 | dir=in | app=c:\program files\vuze\azureus.exe |
"{69A8DAD3-2565-45E6-937C-F04DEF91F614}" = protocol=17 | dir=in | app=c:\program files\avg\avg8\avgtray.exe |
"{6A4A665A-86CD-4004-A49E-8E6D83F7789F}" = protocol=6 | dir=in | app=c:\program files\microsoft office\office12\groove.exe |
"{72D3C1A4-1A95-40AB-A238-7DD093A1AD12}" = protocol=6 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{77D55406-42E4-4204-AB4F-D3A0471B1FE9}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{840B9ED1-7432-45B3-8BC2-C0F6EABA94B8}" = protocol=6 | dir=out | app=%systemroot%\explorer.exe |
"{863F81CC-6A55-43A9-9370-13C9ED83A4DC}" = protocol=6 | dir=in | app=c:\program files\att-hsi\mccibrowser.exe |
"{89CF2EDF-0FF9-4F66-9CE9-AA8BCC54F2E9}" = protocol=6 | dir=in | app=c:\program files\avg\avg8\avgtray.exe |
"{8B18476F-71D4-472C-8465-D03A362D3B00}" = protocol=6 | dir=in | app=c:\program files\att-hsi\mccibrowser.exe |
"{8BBB3753-F26B-4C27-A794-0BF342EEB0C8}" = protocol=17 | dir=in | app=c:\program files\vuze\azureus.exe |
"{98BEDDA0-8B6D-4600-9FDB-D506D0F8608C}" = protocol=17 | dir=in | app=c:\program files\grisoft\avg7\avginet.exe |
"{98CA1EEE-CA2C-45FE-A075-9C4A1E2856DF}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqsudi.exe |
"{9B22924B-C76E-4D1F-9509-C7228B4666A1}" = protocol=6 | dir=in | app=c:\program files\common files\aol\loader\aolload.exe |
"{9EECE617-77B0-4940-A8F7-7D66DD9F2C9A}" = dir=in | app=c:\program files\hp\quickplay\qp.exe |
"{A2B81A71-49EC-4C2C-B930-11C31640ACEC}" = protocol=17 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{ABDDD3DC-7C72-4590-8E8B-7C946BDC02B6}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{AF01780F-C189-464A-8AD3-213563B0D924}" = protocol=6 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{B53655B4-6403-4A16-BB77-041FD462C49C}" = protocol=17 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{C1BFF7C8-D39E-41B1-A88C-08EAFD0EB3CF}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpsapp.exe |
"{C485A96F-A8B8-4909-8ACD-72674FB3B5AF}" = protocol=17 | dir=in | app=c:\program files\earthlink totalaccess\taskpanl.exe |
"{C52C110E-039D-4B85-A1B5-0C794DC54AA1}" = protocol=17 | dir=in | app=c:\program files\aim6\aim6.exe |
"{C813AAEF-74C7-4BAC-993A-D909FABAB2AE}" = protocol=17 | dir=in | app=c:\program files\yahoo!\messenger\yahoomessenger.exe |
"{C9C53641-56E3-4CDB-B0CA-C8D36990F780}" = protocol=17 | dir=in | app=c:\program files\att-hsi\mccibrowser.exe |
"{CAF548E8-66C6-4636-A73D-A04A09C2049A}" = dir=in | app=c:\program files\the bit studio\synctunes desktop\synctunes.exe |
"{CC7E21B9-CCF4-4DC9-8A90-E4A506C910F4}" = dir=in | app=c:\program files\avg\avg8\avgupd.exe |
"{CFBEF36C-56F4-4F1D-B268-8E49D1DDC18E}" = protocol=17 | dir=in | app=c:\program files\vuze\azureus.exe |
"{D1E809D4-CCDA-45F5-9F31-8FB50D00B8D9}" = protocol=17 | dir=in | app=c:\program files\att-hsi\mccibrowser.exe |
"{D7022DA6-414D-42C8-B77A-E52086C2C9F4}" = protocol=6 | dir=in | app=c:\program files\vuze\azureus.exe |
"{D8E9D312-BBF2-4BAB-8DE4-27C0DE13ADBA}" = protocol=17 | dir=in | app=c:\program files\grisoft\avg7\avgamsvr.exe |
"{D9778C69-A22E-4913-88F7-3CEFDAECC583}" = protocol=17 | dir=in | app=c:\program files\common files\aol\loader\aolload.exe |
"{DFBED76C-FD2B-44EB-8352-4E32168631FC}" = protocol=6 | dir=in | app=c:\program files\aim6\aim6.exe |
"{FB7D6EFE-8649-43E8-8BDD-B0A830085682}" = protocol=6 | dir=in | app=c:\program files\yahoo!\messenger\yahoomessenger.exe |
"{FF220B2A-4A85-4BB2-B5F7-E97C17D2AA9F}" = dir=in | app=c:\program files\common files\apple\apple application support\webkit2webprocess.exe |
"TCP Query User{252A7A21-82FA-408C-9D23-2DE4AD7300BD}C:\program files\videolan\vlc\vlc.exe" = protocol=6 | dir=in | app=c:\program files\videolan\vlc\vlc.exe |
"TCP Query User{3BB4B69E-97CA-48DF-A222-629304473DA0}C:\program files\internet explorer\iexplore.exe" = protocol=6 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"TCP Query User{4F6B8803-125E-4A71-B5E4-6A971FF116CA}C:\program files\itunes\itunes.exe" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"TCP Query User{9D5A9B8A-5A46-4598-AA0E-DCB23C46D153}C:\program files\att-sst\mccibrowser.exe" = protocol=6 | dir=in | app=c:\program files\att-sst\mccibrowser.exe |
"TCP Query User{9FAD0951-8462-4A91-9CE0-0A466CB4EA17}C:\program files\att-sst\mccibrowser.exe" = protocol=6 | dir=in | app=c:\program files\att-sst\mccibrowser.exe |
"TCP Query User{F9F7202A-2FA2-41BD-97C9-302650AB7C60}C:\program files\limewire\limewire.exe" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"UDP Query User{4AB69A4D-0843-44B9-94A6-233E92CDBB9E}C:\program files\att-sst\mccibrowser.exe" = protocol=17 | dir=in | app=c:\program files\att-sst\mccibrowser.exe |
"UDP Query User{51787790-3C2F-4CCD-82DE-9CBE8BDD5DAA}C:\program files\att-sst\mccibrowser.exe" = protocol=17 | dir=in | app=c:\program files\att-sst\mccibrowser.exe |
"UDP Query User{7DC405F4-F68B-4C1C-88DA-7A71E0058FF0}C:\program files\limewire\limewire.exe" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
"UDP Query User{EAA34BE4-7AC6-4700-8392-C21AF3014910}C:\program files\internet explorer\iexplore.exe" = protocol=17 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"UDP Query User{F5A8DBE5-0BE0-4A36-913F-676FD81C57DB}C:\program files\videolan\vlc\vlc.exe" = protocol=17 | dir=in | app=c:\program files\videolan\vlc\vlc.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = CyberLink YouCam
"{0592EF96-69D8-4E4B-9CC9-88F58EA86F01}" = Apple Mobile Device Support
"{06E74B9B-631F-4378-BF3A-40D868450C05}" = HPPhotoSmartPhotobookHolidayPack1
"{082702D5-5DD8-4600-BCE5-48B15174687F}" = HP Doc Viewer
"{12A76360-388E-4B27-ABEB-D5FC5378DD2A}" = HPPhotoSmartPhotobookWebPack1
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{172AEB5E-CBB2-4CDD-A4CF-388600825839}" = HPPhotoSmartPhotobookPlayfulPack1
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{1BDC9633-895B-4842-BCB6-8FA1EC2A3C5A}" = Adobe Shockwave Player
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = DVD Suite
"{209CDA54-D390-46A2-A97C-7BF61734418D}" = WeatherBug Gadget
"{20ACB2F8-3BCA-45A8-80A2-9D3CB5C25F43}" = Safari
"{2284D904-C138-4B58-93EC-5C362AB5130A}" = The Sims™ Life Stories
"{228C6B46-64E2-404E-898A-EF0830603EF4}" = HPNetworkAssistant
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{254C37AA-6B72-4300-84F6-98A82419187E}" = ActiveCheck component for HP Active Support Library
"{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java™ 6 Update 22
"{28006915-2739-4EBE-B5E8-49B25D32EB33}" = Atheros Driver Installation Program
"{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}" = RealUpgrade 1.1
"{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}" = HP Update
"{3002C8EB-2A7E-419B-B77F-5AD7E9F54A5A}" = Strongvault Online Backup
"{31216452-5540-4C96-B754-94890A63D5AB}" = HP Help and Support
"{3248F0A8-6813-11D6-A77B-00B0D0160020}" = Java™ 6 Update 2
"{34BFB099-07B2-4E95-A673-7362D60866A2}" = PSSWCORE
"{34D2AB40-150D-475D-AE32-BD23FB5EE355}" = HP Quick Launch Buttons 6.30 E1
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"{43B0D334-9A1B-4257-9E51-D3813BD8B9D0}" = GoGear ARIA Device Manager
"{45D707E9-F3C4-11D9-A373-0050BAE317E1}" = HP QuickPlay 3.6
"{46F044A5-CE8B-4196-984E-5BD6525E361D}" = Apple Application Support
"{48C16095-BE15-48C7-9F13-FF2242587AEB}" = Synctunes Desktop
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4CACFCD9-F71B-413A-8DF5-1A6419D5CDC6}" = Cards_Calendar_OrderGift_DoMorePlugout
"{4D49757C-367A-4333-BDB3-68966162B14E}" = HP User Guides 0087
"{59F6A514-9813-47A3-948C-8A155460CC2A}" = RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
"{5DAA9C36-8F8B-462F-8CCA-E205BC3751F5}" = HP Active Support Library
"{606BC780-101C-41DB-808D-4539BFA0774A}" = MobileMe Control Panel
"{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}" = Activation Assistant for the 2007 Microsoft Office suites
"{669D4A35-146B-4314-89F1-1AC3D7B88367}" = HPAsset component for HP Active Support Library
"{679F739E-5C76-4A41-B562-F9392156B6DD}" = System Requirements Lab CYRI
"{68471BF2-F1F7-4C89-BBBA-400B94996596}" = ESU for Microsoft Vista
"{6CCC133E-9A2F-4CAA-8866-75D029CD3AB3}" = Digital Voice Editor 3
"{70DECFBF-9119-4434-B2D3-A3C283D15E45}" = WeatherBug
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}" = RealNetworks - Microsoft Visual C++ 2008 Runtime
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{79155F2B-9895-49D7-8612-D92580E0DE5B}" = Bonjour
"{7DC4A410-9986-4329-9E5D-687B2C42CA39}" = HP QuickTouch 1.00 C4
"{821D6F49-1B20-4809-8C73-286CFC52B1B1}" = Samsung Auto Backup
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{89E052B2-5CA5-4B7A-AF0C-28CA2836B030}" = HPPhotoSmartPhotobookModernPack1
"{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}" = SmartWebPrinting
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{981029E0-7FC9-4CF3-AB39-6F133621921A}" = Skype Toolbars
"{9885A11E-60E4-417C-B58B-8B31B21C0B8A}" = HP Easy Setup - Frontend
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{A07840FC-CE63-4CB8-8030-EF4B9805925A}" = HPPhotoSmartDiscLabel_PaperLabel
"{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}" = RealNetworks - Microsoft Visual C++ 2010 Runtime
"{AC76BA86-7AD7-1033-7B44-A82000000003}" = Adobe Reader 8.2.6
"{AC95121F-1576-45B8-82F7-3911D27882E6}" = HPPhotoSmartPhotobookScrapbookPack1
"{ADFB9653-F44C-460C-BF58-189CC552DFFE}" = hpphotosmartdisclabelplugin
"{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}" = RealDownloader
"{b02df929-29a7-4fd2-9a70-81a644b635f7}" = HP Total Care Advisor
"{B4E91E95-A5BA-4E50-A465-DB7EFEB176E8}" = HPPhotoSmartDiscLabel_PrintOnDisc
"{BAD0FA60-09CF-4411-AE6A-C2844C8812FA}" = HP Photosmart Essential 2.5
"{BD0E2B92-3814-46F0-893B-4612EA010C7E}" = HP Customer Experience Enhancements
"{C197BC08-3D82-4651-8886-E68C21578A38}" = iTunes
"{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}" = HP Wireless Assistant
"{CC4A73BF-938E-4C19-A553-853C035C9BA1}" = LightScribe System Software 1.10.13.1
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{DD3C88A0-C53C-41D0-A21B-6D021981D23E}" = HPPhotoSmartDiscLabelContent1
"{E08DC77E-D09A-4e36-8067-D6DBBCC5F8DC}" = VideoToolkit01
"{E623BB3F-F7ED-4148-BEB5-A0D1DB28B4DE}" = Media Converter for Philips
"{EB900AF8-CC61-4E15-871B-98D1EA3E8025}" = QuickTime
"{EE7257A2-39A2-4D2F-9DAC-F9F25B8AE1D8}" = Skype™ 5.10
"{F5577101-33CC-4711-8235-3A95BCD49DB0}" = EA Link
"{F636EE9A-F9EC-4606-BCFA-77DD0E210788}" = HPPhotoSmartDiscLabel_Tattoo
"{F7F3B252-E772-48AA-93EB-7964BC326067}" = MSCU for Microsoft Vista
"8461-7759-5462-8226" = Vuze
"Activation Assistant for the 2007 Microsoft Office suites" = Activation Assistant for the 2007 Microsoft Office suites
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"ATTToolbar" = AT&T Toolbar
"CentraClient" = Centra Client
"CNXT_AUDIO_HDA" = Conexant HD Audio
"CNXT_MODEM_HDA_HSF" = HDAUDIO Soft Data Fax Modem with SmartCP
"conduitEngine" = Conduit Engine
"Doxillion" = Doxillion Document Converter
"ENTERPRISE" = Microsoft Office Enterprise 2007
"EZ Videos" = EZ Videos
"Hauppauge MCE2005 Software Encoder" = Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
"HP Photosmart Essential" = HP Photosmart Essential 2.5
"HP Smart Web Printing" = HP Smart Web Printing 4.60
"InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = CyberLink YouCam
"InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"InstallShield_{F5577101-33CC-4711-8235-3A95BCD49DB0}" = EA Link
"LimeWire" = LimeWire 5.5.13
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"MSNINST" = MSN
"NVIDIA Drivers" = NVIDIA Drivers
"Prism" = Prism Video File Converter
"RadialpointClientGateway_is1" = AT&T Internet Security Wizard 1.5.11
"RealPlayer 16.0" = RealPlayer
"SlingMedia.QPSlingPlayer_is1" = QuickPlay SlingPlayer 0.4.4
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"TuneUpMedia" = TuneUp 2.4.6.4
"ViewpointMediaPlayer" = Viewpoint Media Player
"VLC media player" = VLC media player 1.1.2
"Vuze_Remote Toolbar" = Vuze Remote Toolbar
"WildTangent hp Master Uninstall" = My HP Games
"Yahoo! Software Update" = Yahoo! Software Update

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-3280529737-2578223432-905320868-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Facebook Plug-In" = Facebook Plug-In
"Move Networks Player - IE" = Move Networks Media Player for Internet Explorer

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 5/2/2011 9:25:12 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 5/2/2011 9:25:12 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 2381917

Error - 5/2/2011 9:25:12 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 2381917

Error - 5/2/2011 9:25:13 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 5/2/2011 9:25:13 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 2382915

Error - 5/2/2011 9:25:13 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 2382915

Error - 5/2/2011 9:25:14 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 5/2/2011 9:25:14 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 2383914

Error - 5/2/2011 9:25:14 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 2383914

Error - 5/2/2011 9:25:15 PM | Computer Name = CaseyStaidl-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

[ Media Center Events ]
Error - 9/16/2010 9:14:13 AM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/16/2010 9:41:41 PM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/17/2010 9:04:30 AM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/17/2010 9:47:13 PM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/18/2010 9:13:02 AM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/18/2010 9:17:19 PM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/19/2010 9:22:07 AM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/19/2010 9:38:19 PM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 9/20/2010 9:09:57 AM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

Error - 4/7/2011 3:18:12 PM | Computer Name = CaseyStaidl-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.

[ System Events ]
Error - 11/17/2013 5:44:01 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 5:44:21 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 5:44:41 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 5:45:01 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 5:45:21 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 5:45:41 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 6:07:29 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 6:07:49 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 6:08:09 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.

Error - 11/17/2013 6:08:29 PM | Computer Name = CaseyStaidl-PC | Source = cdrom | ID = 262155
Description = The driver detected a controller error on \Device\CdRom0.


< End of report >
  • 0

#9
staidl36

staidl36

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after I deleted the AVG in safe mode everything is working great!!!! Thank you!!!!!!
  • 0

#10
Machiavelli

Machiavelli

    GeekU Moderator

  • GeekU Moderator
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You forgot to post OTL.txt (located under C:\Users\Casey Staidl\Downloads) . Sorry, but I think we aren't done. In your Extras.txt I see something where we have to work on.
  • 0

#11
Machiavelli

Machiavelli

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Sorry for confusion. You don't need to post the OTL.txt in your next thread.

Please start in Safe Mode again.

Please download FRST (by Farbar) from the link below and save it to your Desktop.

Download Mirror #1

If you are unsure whether you have 32-Bit or 64-Bit Windows, see here

Restart your computer and do this in normal mode:

  • Disable all anti-virus and anti-malware software to prevent them inhibiting FRST in any way. If you are unsure how to do this, see THIS.
  • Double-click FRST.exe/FRST64.exe (depending on which version you downloaded) to run it.
  • When the disclaimer appears, click Yes.
  • Click Scan to start FRST.
  • When FRST finishes scanning, two logs, FRST.txt and Addition.txt will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of both of these logs into your next post please.

  • 0

#12
Machiavelli

Machiavelli

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Do you have any problems with the instructions above? If yes please let me know ...
  • 0

#13
Essexboy

Essexboy

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  • Retired Staff
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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