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IE 10 installation problem


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#16
DonnaB

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rigs,

Once you check to see if SP1 is installed, please do the following:

Make sure that you are booted into an account with Administrative privileges.

  • Click on Start orb and type cmd.exe into Start Search field.
  • Right click on cmd and choose Run as administrator to open an elevated command prompt.
  • Into the elevated command prompt window, type in or copy and paste sfc /scannow and press your Enter key.
  • This may take a little bit of time to finish so your patience will be needed.

Once the scan is complete, follow the instructions to access Turn Windows Features On or Off once again found in post #13.

Let me know the results...

Donna :)
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#17
rigs

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Ok, when I opened the cmd window the prompt was on c:\windows\system32. do I run the scan from here or change it to and run it from c:\?

thank you

Edited by rigs, 29 November 2013 - 02:52 PM.

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#18
DonnaB

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when I opened the cmd window the prompt was on c:\windows\system32. do I run the scan from here

Yes! Please do. The system32 folder and it's subfolders contains the core operating system files that we want to scan and check for any integrities.

sfc /scannow

Make sure to leave a space between sfc and /scannow.
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#19
rigs

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ok, finished the scan and went to "Turn Windows Features On or Off". however, it's still blank.........

thank you
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#20
DonnaB

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Please download the System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821).

Once the download has finished, close all programs and run the Readiness Tool.
Click OK to install the KB947821 update for Windows.

It will appear as though an update is being installed, but actually it’s trying to fix any problems that it finds on the system in the background using checksur.exe. This will take a while, up to 10 or 15 minutes is possible, so please be patient and allow it to finish.

When installation has completed, click Close and restart your computer. Once the computer has rebooted, follow the instructions to access Turn Windows Features On or Off and let know if the screen is still blank. I'll repost the instructions again below:

  • Click on Start > Control Panel > Programs and Features
  • In the left panel click on Turn Windows features on or off.
  • Look for Internet Explorer in the list and make sure there is a check mark in the box to the left.
  • Reboot your computer.

If no success, go to C:\Windows\Logs\CBS\ and click to open the CheckSUR.log file with notepad. Please post the log in your next reply.

Thank you,
Donna :)
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#21
rigs

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ok, still blank.......here's the log


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-12-01 14:09

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2846071_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2846071_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1806
Found 8 errors
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4

Unavailable repair files:
servicing\packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2846071_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2846071_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
servicing\packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2846071_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2846071_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
servicing\packages\Package_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.cat
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#22
DonnaB

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Hi rigs,

Go to Start > Control Panel > Windows Update.
Click on Installed Updates in the lower left panel of your screen.
Allow the Updates to populate, then in the Search Installed Updates field found in the upper right hand corner, type in KB2846071.

Is the update found?

Let me know.
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#23
rigs

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no, it did not come up on the update list.

should i try to install it, again.

thank you
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#24
DonnaB

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Manually install that update from the link below and let me know if it fails or not. If it does, please provide the error code:

Cumulative Security Update for Internet Explorer 9 in Windows 7 (KB2846071)
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#25
rigs

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ok, I tried and was not successful. It did not give me an error code but the following message, "the update is not applicable to your computer"

thank you
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#26
DonnaB

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Ok. That was a shot in the dark.

Rigs, your patience will be much appreciated will I source the files needed to replace the corrupt files that SURT could not fix. I will post back as soon as possible.

Again, thank you for your patience.

Have a nice day!

Donna :)
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#27
rigs

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ok, but I'm the one that should thank you for your patience.........

thank you
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#28
DonnaB

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Hi rigs,

Sorry for the delay. It appears that cyber shoppers are hogging all the bandwidth and my satellite connection is suffer tremendously!!

Let's see if we can replace those corrupt files...

Please do the following:


Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  • Please download the attached file, Packages.zip and save this to your Desktop.

    Attached File  Packages.zip   873.4KB   67 downloads
  • Right-click on the file and select Extract All...
  • Tick the box labeled Show extracted files when complete then click Extract
  • A window will open showing some files.
  • Copy all of the files into

    C:\Windows\Temp\CheckSur\Servicing\Packages
  • Run the System Update Readiness Tool (SURT) again.
  • When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.persist.log

Thank you,
Donna :)
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#29
rigs

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ok, I d/loaded and extracted packages.zip. I tried to copy all files into C:\Windows\Temp\CheckSur\Servicing\Packages. however and excuse my ignorance but I couldn't find the directory. I did a search and came back with a "no items match your search". can you give me a hint?....:)hehehe

thank you
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#30
DonnaB

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Hi rigs,

To find that location, did you....

  • Click on your StartPosted Image
  • In the right side of the Start Menu, click on Computer
  • Next click on Local Disk C:
  • Scroll down and click on Windows folder to open.
  • Scroll down and click on temp folder to open.
  • Scroll down and click on CheckSur folder to open.
  • Scroll down and click on Servicing folder to open.
  • Scroll down and click on Packages folder to open.

Once you find the Packages folder, keep the folder open. (You will have to minimize to work back and forth between the 2 folders to copy and paste all the files from one to the other folder.)

Now go back and open the extracted Packages.zip files and right click on them one at a time to copy, then go to the Packages folder and right click anywhere on the open folder and choose paste.

Once all the files are copied and pasted into the Packages folder, continue to follow the instructions in Step 6 & 7 found in post #28.


If you have any questions or concerns, please do not hesitate to ask. :)
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