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Can't connect to internet after xp sp3 update


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#16
vtach1924

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I installed it twice because I saw others having the same problem but honestly no. I'm thinking something is blocking my firewall. No matter what I do I can get it started. I'm getting winsock error now too. not sure what that means but can't i just uninstall the network and start fresh? Is there any other way to get the firewall started. I feel like that is what's causing all of this.
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#17
zep516

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All this started when you installed service pack 3, that's the problem I see.

Winsock, is a technical specification that defines how Windows network software should access network services, especially TCP/IP


Do you know how to do a System Restore in windows, yes or no?

Joe

Edited by zep516, 19 November 2013 - 11:54 PM.

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#18
vtach1924

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Yes but I don't want to lose any of my work. If I restore back to far I will.

Here is a copy of the diagnostic log. Maybe it can help? I hope?

MiniToolBox by Farbar Version: 13-07-2013
Ran by ADMIN-RESTRICTED (administrator) on 20-11-2013 at 00:33:35
Running from "H:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================
Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



127.0.0.1 localhost

========================= IP Configuration: ================================

Wireless PCI Adapter = Wireless Network Connection 4 (Disconnected)
VIA Rhine II Fast Ethernet Adapter = Local Area Connection 4 (Connected)
1394 Net Adapter = 1394 Connection 3 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 4"

set address name="Local Area Connection 4" source=dhcp
set dns name="Local Area Connection 4" source=dhcp register=PRIMARY
set wins name="Local Area Connection 4" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : Sanicolaintl1 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection 4: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter Physical Address. . . . . . . . . : 00-0E-A6-17-A7-55 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 0.0.0.0 Subnet Mask . . . . . . . . . . . : 0.0.0.0 Default Gateway . . . . . . . . . : DHCP Server . . . . . . . . . . . : 0.0.0.0Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x70003 ...00 0e a6 17 a7 55 ...... VIA Rhine II Fast Ethernet Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 70003 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/19/2013 11:15:11 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 09:53:40 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 09:46:56 PM) (Source: Application Error) (User: )
Description: Faulting application firefox.exe, version 1.8.20061.20418, faulting module btlib.dll, version 0.0.0.0, fault address 0x00092009.
Processing media-specific event for [firefox.exe!ws!]

Error: (11/19/2013 09:39:52 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 08:41:34 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 06:05:48 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 04:07:04 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 03:53:14 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 03:41:17 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 03:28:26 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (11/20/2013 00:33:41 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2

Error: (11/20/2013 00:33:41 AM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2

Error: (11/20/2013 00:33:41 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2

Error: (11/20/2013 00:33:41 AM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2

Error: (11/20/2013 00:33:41 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2

Error: (11/20/2013 00:33:41 AM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2

Error: (11/20/2013 00:33:40 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2

Error: (11/20/2013 00:33:40 AM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2

Error: (11/20/2013 00:33:40 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2

Error: (11/20/2013 00:33:40 AM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (11/19/2013 11:15:11 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 09:53:40 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 09:46:56 PM) (Source: Application Error)(User: )
Description: firefox.exe1.8.20061.20418btlib.dll0.0.0.000092009

Error: (11/19/2013 09:39:52 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 08:41:34 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 06:05:48 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 04:07:04 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 03:53:14 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 03:41:17 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (11/19/2013 03:28:26 AM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000


=========================== Installed Programs ============================

CCleaner (Version: 4.06)
GoToMeeting/GoToWebinar 3.0.0.190
HiJackThis (Version: 1.0.0)
VIA Rhine-Family Fast Ethernet Adapter

========================= Devices: ================================

Name: Wireless PCI Adapter
Description: Wireless PCI Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Amigo Technology Inc.
Service: RT61
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 1023.48 MB
Available physical RAM: 672.74 MB
Total Pagefile: 1601.09 MB
Available Pagefile: 1369.62 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.63 MB

========================= Partitions: =====================================

2 Drive c: (PRESARIO) (Fixed) (Total:69.37 GB) (Free:15.61 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:5.14 GB) (Free:5.14 GB) FAT32
7 Drive h: () (Removable) (Total:14.9 GB) (Free:9.51 GB) FAT32

========================= Users: ========================================

User accounts for \\XXXXLAINTL1

Administrator ADMIN-RESTRICTED ASPNET
Guest HelpAssistant Owner
SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****
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#19
zep516

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To be honest, with the winsock errors you're getting you have issues probably beyond my abilities when it comes to networking,


You could give this a shot,

Lets look in device manager, for your Network adapter

To open Device Manager, click Start, and then click Control Panel. Click Performance and Maintenance, and then click System. On the Hardware tab, click Device Manager.

Once in the device Manger, go down the list, look for Network adapter to the left of "Network adapter click the arrow, that will expand the list, in the list the first one listed should be the hard wired adapter, right click on it, choose uninstall, now reboot, windows will reinstall the adapter.

See if you can connect to www.google.com

Only go there, because you don't have an Anti Virs installed yet

How to do a system restore

Click Start
Click Programs, and then Accessories
Click System Tools and open System Restore

23-08-2013 01:19:50 System Checkpoint
24-08-2013 02:19:50 System Checkpoint
24-09-2013 04:48:58 Installed Multimedia Card Reader
24-09-2013 20:41:06 Installed Windows Internet Explorer 8.
24-09-2013 20:55:24 Removed Windows Live Toolbar
24-09-2013 20:56:06 Removed Torrent Episode Downloader
19-10-2013 02:35:14 Removed Windows Live Sign-in Assistant
19-10-2013 06:07:14 Installed Windows XP Service Pack 3.
19-10-2013 06:10:09 Installed Windows XP KB923561.
19-10-2013 06:34:50 Installed Microsoft Fix it 50203
19-10-2013 06:40:31 Installed Microsoft Fix it 50203
18-11-2013 20:02:17 Installed Microsoft Fix it 50203
18-11-2013 20:36:13 Installed Microsoft Fix it 50638
18-11-2013 20:37:26 Installed Microsoft Fix it 50203
18-11-2013 21:05:05 Installed Windows XP Service Pack 3.
18-11-2013 21:07:51 Installed Windows XP KB923561.
18-11-2013 21:15:45 Installed Microsoft Fix it 50203
19-11-2013 06:30:36 Installed Windows XP Home Edition
19-11-2013 06:49:44 Installed Windows XP Home Edition
19-11-2013 06:54:20 Installed HiJackThis
19-11-2013 07:06:22 Installed Microsoft Fix it 50203
19-11-2013 08:49:51 Installed Microsoft Fix it 50203
19-11-2013 08:57:42 Installed Microsoft Fix it 50638


Those are your restore points, I would do a restore to the one in bold.

Instructions on System restore Here


Try it, guess what! You can undo the system restore if your not satisfied.

It's late have to go. Read the link.

Thanks
Joe :)

Edited by zep516, 20 November 2013 - 12:27 AM.

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#20
vtach1924

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thank you for all your help Joe! I really appreciate your time and expertise! :o)

I will give it a try. Have a good night.
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#21
vtach1924

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Hey I think it may be malware related or just something stopping the firewall. It goes on for a few second and then off and I ran avast and there were a lot of infections!

Any other ideas how to get the firewall working?
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#22
zep516

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Hi vtach1924,

I ran avast and there were a lot of infections!

If Avast found infections, it's very possible there are other infections that Avast may have missed. The only way to be sure is to have more scans run. I strongly suggest you follow all instructions and post in the Malware removal forum Here

Someone will look at your log and advise you.

Thanks,
Joe :)
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#23
vtach1924

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Hey Joe,

Thanks for all your help! I was able to fix it with combofix. Firewall is fixed and I can now connect to internet.

All is well and thank you again! :)
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#24
hairyeyes

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Like I said in my first post you should post in malware section lol :P
You really should all so consider getting a new Operating system as Microsoft ends support for XP 2014 and when that happens XP will become even more Vulnerable to exploits.
See here for more details>>> http://www.microsoft...dofsupport.aspx
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