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need help can't update windows 7 internet explorer as i get error


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#1
slathor

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need help can't update windows 7 internet explorer as i get error code 9C59
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#2
SleepyDude

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Hi Slathor :welcome:

Are you installing Internet Explorer 10 on Windows 7?

If its the case Microsoft have a page here with several steps you can check to fix the problem when IE 10 doesn't install.
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#3
slathor

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no trying to update to ie 9.
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#4
SleepyDude

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no trying to update to ie 9.


Ok, try this:

Remove Temporary Files
Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista or above accept the Security Warning).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Check Windows System files integrity
  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter:
    sfc /scannow
    
    Note: This may take some time to finish.

    if it say some errors are found and couldn't fix them do this:
  • In the command prompt window, type or Copy & Paste the following:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

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#5
slathor

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here is the sfcdetails.txt file that was placed on my Desktop

Attached Files


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#6
SleepyDude

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Hi,

Try to install Internet Explorer 9 using the full install available here select the language and Windows Version that matches with your OS.
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#7
slathor

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tryed installing IE 9 from the link you attached but message pop up saying " Internet Explorer did not finsh installing - Setup can't continue because a more recent version of Internet Explorer is installed on your computer" I then checked IE version on my computer and it shows i have IE9 installed. I feel like an idiot it was windows IE 10 that has been failing to install not IE9 but windows update has been trying to install IE 10 for a few months and stops with the error message above also have windows update for IE 11 in the windows update Queue. Sorry for the mix up and wasted time I hope this helps with why I'm unable to update.

Edited by slathor, 25 November 2013 - 08:55 AM.

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#8
SleepyDude

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tryed installing IE 9 from the link you attached but message pop up saying " Internet Explorer did not finsh installing - Setup can't continue because a more recent version of Internet Explorer is installed on your computer" I then checked IE version on my computer and it shows i have IE9 installed. I feel like an idiot it was windows IE 10 that has been failing to install not IE9 but windows update has been trying to install IE 10 for a few months and stops with the error message above also have windows update for IE 11 in the windows update Queue. Sorry for the mix up and wasted time I hope this helps with why I'm unable to update.

Ok, And if you try to install IE 10 using the full install?
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#9
slathor

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tryed installing IE10 with the link provided but during install it said "Internet Explorer did not finish installing"

when tryed to install using windows update error code 9c59
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#10
SleepyDude

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Hi,

Let's see what is going on by getting some logs...

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
Click on Go.

Post the resulting log in your next reply.

And check some windows critical services...
Download Farbar Service Scanner
- Run FSS
- Check all the options
- click Scan

Post the generated log in your reply.
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#11
slathor

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MiniToolBox log and Farbar Service Scanner logs attached

Attached Files


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#12
SleepyDude

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Hi,

The FSS log is missing...
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#13
slathor

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Farbar Service Scanner logs attached:

Edited by CompCav, 26 November 2013 - 08:27 PM.
FRST and additions removed they are malware tools and cannot be posted here.

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#14
CompCav

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Please download and run FSS not FRST in response to sleepydude.
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#15
slathor

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ok did not realize I downloaded and posted wrong files so here's the correct fss log:

thanks.

Attached Files

  • Attached File  FSS.txt   2.43KB   158 downloads

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