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need help can't update windows 7 internet explorer as i get error


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#16
SleepyDude

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Hi,

Please boot in Safe Mode by pressing F8 when the system is loading and try to install IE from there.
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#17
slathor

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Boot widows in safe mode and tryed installing IE 10 full install from the link you attached but message pop up saying " Internet Explorer did not finsh installing " same as when tryed to install from windows in normal boot.
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#18
SleepyDude

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Hi,

Can you try to Uninstall Internet Explorer 9 by following the guide here.

If you get any error and can't Uninstall IE 9 try the Microsoft FixIt available here.

Let me know the result.
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#19
slathor

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I tried uninstalling IE9 in the uninstall updates area of the control panl but windows responded with " An error has occured. Not all of the updates were successfully uninstalled."

then ran fix it and tryed again with same results

then tried with the cmd program copy and pasted command requested with multiple errors - no success

and finaly unable to restore from earlier restore point due to no restore point before update date.
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#20
SleepyDude

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Hi,

Now if you run Internet Explorer what version you have?
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#21
slathor

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It still shows IE9
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#22
SleepyDude

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Can you check if you have a log IE10_main.log or IE10_NR_Setup.log in c:\windows and attach the logs?


Edit: Also I would like you to download and run the System Update Readiness Tool

I would like to see the log c:\windows\Logs\CBS\CheckSUR.log produced by the tool.

Edited by SleepyDude, 03 December 2013 - 03:54 AM.

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#23
slathor

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here' the IE10 files:

also note there are the same logs for IE11 I do see this in the windows update queue I guess at some point tried to update to IE11 also.

Attached Files


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#24
slathor

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c:\windows\Logs\CBS\CheckSUR.log

Attached Files


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#25
SleepyDude

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Hi,

Let's see if we can fix one error at a time...

Please download and install Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) eventually will show you a message saying its already installed accept to reinstall.

Run the System Update Readiness Tool again and post the new log please.
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#26
slathor

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c:\windows\Logs\CBS\CheckSUR.log

Attached Files


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#27
SleepyDude

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c:\windows\Logs\CBS\CheckSUR.log

Hi,

One more to install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update and a new log please.
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#28
slathor

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c:\windows\Logs\CBS\CheckSUR.log

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#29
SleepyDude

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Hi,

Please open the Command Line as Administrator and Copy & Paste the following commands:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

and

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

Next try to install Internet Explorer 10 if it fails please attach the IE10_main.log again
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#30
slathor

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failed install also just some info in programs showes two shortcuts for internet explorer one that reads "internet explorer" and one that reads "internet explorer (64-bit)"

attached the IE10_main.log

Attached Files


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