Great news, your logs are CLEAN!
We still have a few things we need to address namely:
Step 1: Delete old restore points and create a new one.
- I need to remove the tools we installed on your machine.
- I have some information for you regarding safety on the web.
We're going to delete your old restore points and create a new one. We do this so that if you need to do a system restore, then you will have a clean restore point to restore with.
and copy the text in the code box below.
Click the Run Fix
OTL will delete the old restore points and create a new one for your machine.
Step 2: Tool Removal
%systemroot%\system32\vssadmin delete shadows /for=c: /all /quiet /c
Step 3: Information and Safety Tips
- Start AdwCleaner and click the Uninstall button. AdwCleaner will remove it's quarantined files and delete itself.
- You can delete Junkware Removal Tool from your desktop.
- You can also uninstall ESET Online Scanner from your computer.
- Start OTL and click the Cleanup button. OTL will remove it's quarantined files and delete itself.
- I highly recommend you keep Malwarebytes Anti-Malware on your machine. It's an effective tool against malware. Update it weekly and run a scan with it every week or so.
- You also need to install and keep and updated anti-virus on your machine.
- Avast is a good anti-virus program. You can register for free and get a license to use it for a year. Afterwhich, you can register again for another license for a year.
Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
Be careful of the websites you visit.
When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.
To help protect yourself while on the web, I recommend you read How did I get infected in the first place?
Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo
. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.Download Filehippo UpdatecheckerA warning about CryptoLocker
CryptoLocker is a ransomware program that was released around the beginning of September 2013 that targets all versions of Windows including Windows XP, Windows Vista, Windows 7, and Windows 8. This ransomware will encrypt certain files using a mixture of RSA & AES encryption. When it has finished encrypting your files, it will display a CryptoLocker payment program that prompts you to send a ransom of either $100 or $300 in order to decrypt the files. This screen will also display a timer stating that you have 72 hours, or 4 days, to pay the ransom or it will delete your encryption key and you will not have any way to decrypt your files. This ransom must be paid using MoneyPak vouchers or Bitcoins. Once you send the payment and it is verified, the program will decrypt the files that it encrypted.
Please download and install CryptoPrevent
to lock your machine down from this infection.
Please don't hesitate to come back if you need us again.