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#1
jaysontechfreak

jaysontechfreak

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I have a costumer who has and hp computer with windows 8 i didn't work on it but i think we reloaded their os system and in the process that made it able to change the password on the fact it was new well we game the computer back to the costumer and the password was changed now we cant log in to her computer does any body know how to reset a windows login password
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#2
phillpower2

phillpower2

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:welcome: jaysontechfreak

Sorry but as per the GTG TOU we cannot help with bypassing passwords;

BIOS or Operating System's passwords are there for the purpose related to Security and Privacy to protect the legitimate owner of a machine. While there are many locations on the Internet that might help you learn about managing passwords for a machine's BIOS or Operating System, we at G2G do not assist in what amounts to hacking past a machine's Security and Privacy safeguards.

While such requests are often legitimate, and come from users who experience exactly the kind of problem that you post, we have no way of determining legitimate vs. not legitimate, therefore we do not respond to such requests.

What I can ask is whether or not leaving the password field blank or entering admin has been tried.
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