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Norton's AV 2005 blocking newsletters


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#1
nongeek21

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:tazz: Upgraded from Norton's AntiVirus 2002 to 2005 and can no longer receive certain e-mail newsletters (for example, from medscape.com). Have searched Symatec's support site in vain. Have tried re-subscribing to medscape and adding medscape to e-mail (Outlook) address book. I'm too inexperienced to try adjusting Norton's advanced settings. Is there a way to authorize e-mails from medscape's domain in Norton's? Any help will be appreciated.

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#2
starjax

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do you get an error message or any indication that its being blocked?

try opening your av. go under options. look for internet worm protection and try disabling it.
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#3
nongeek21

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Thanks for the input, Starjax. No error message and no indication medscape e-mail is being blocked. That was my assumption since we stopped getting newsletters from medscape right after upgrading Norton's AV. The group e-mail I had been getting from a couple of yahoo groups also disappeared right after AV '05 was installed for a few days, but then got an e-mail from yahoo stating that the yahoo e-mails were being bounced by my computer but if I replied to the e-mail I should then be able to receive them (and I have). Turned off worm protection, as you suggested, and will wait a few days to see if Medscape makes it through. I'll let you know. Thanks again.

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#4
nongeek21

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:tazz: Turned off the worm protection in Norton's AV '05 for 2 days and then turned it back on. Either that did it or Medscape somehow figured out how to make it through the AV protection because the e-mail newsletters have started coming in again! I choose to believe the former and do appreciate your help, Starjax!
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#5
starjax

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Glad to help :tazz:
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