[jky007]

Hi,

I know that is is highly recommended that we install windows xp update service pack 2. I tried this on our computer, and after it was installed, I kept getting a blue window saying an error message and was unable to access my normal windows desktop. This kept happening until finally I uninstalled the service pack in safemode. After that, I was able to access Windows as usual. I don't understand why this happened and what I should do since the only thing that changed was installing the service pack!

Any help is greatly appreciated. Thanks!
~Jen

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what did the blue screen say what was the message

[Jolen98]

what did the blue screen say what was the message

[bobthemailman]

it is definetly the SP2 check with microsoft they get stuff like this all the time and also plz do what jolen said

[jky007]

It said something like Windows has been prevented from starting in Normal mode to prevent further damage. If it's the first time you've seen this message, just restart the computer. If not, use safe mode and check with any new programs or files that were installed.

Since the latter was the only thing I could think of, I uninstalled the service pack. That made the computer work in Windows normal mode again...

~Jen