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Important Update will not install, code 80073712


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#1
toutseul

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Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
The optional updates installed perfectly fine but if I tried to get the important one it would start downloading, make no progress, a second later notify me of a failure due to error 80073712. It's been the same message every time whatever I've tried. The computer otherwise seems to be in working condition, after awhile of continual crashing and freezing despite clean malwarebyte scans in both normal and safe mode. (I can't remember when it stopped acting up, maybe it was after I uninstalled adobe flash/shockwave/air/etc).

1) Following the Window's help guide I I repair windows using the system repair dvd then used the System Update readiness tool (kb947821 for win7x64) from the windows website. Then I tried to get the update (KB2875783)to no avail.

2) The microsoft website had some automatic download-me-program-i'll-mess-around thing to uninstall old updates or something (it was a few days ago I forget). I ran system update readiness again (?can't remember) and then tried to get the update. To no avail.

before either of the above two attempts I ran sfc /scannow and it said there were no integrity violations. I ran it again today and it said the same.

3) Today I also tried this solution's "method 2". The catroot2 folder could not be found and that step didn't really work out. I check the folder and opened the dberr.txt file and found a list of suspicious looking errors:

CatalogDB: 9:36:58 AM 12/1/2013: catadnew.cpp at line #822 encountered error 0x000006b5
CatalogDB: 9:36:58 AM 12/1/2013: catdbcli.cpp at line #610 encountered error 0x000006b5
CatalogDB: 9:36:58 AM 12/1/2013: catadnew.cpp at line #1921 encountered error 0x000006b5
CatalogDB: 9:36:58 AM 12/1/2013: catadnew.cpp at line #822 encountered error 0x000006b5
CatalogDB: 9:37:09 AM 12/1/2013: catdbcli.cpp at line #610 encountered error 0x000006b5
CatalogDB: 9:37:09 AM 12/1/2013: catadnew.cpp at line #1921 encountered error 0x000006b5
CatalogDB: 9:37:09 AM 12/1/2013: catadnew.cpp at line #822 encountered error 0x000006b5
CatalogDB: 9:37:09 AM 12/1/2013: catdbcli.cpp at line #610 encountered error 0x000006b5
CatalogDB: 9:37:09 AM 12/1/2013: catadnew.cpp at line #1921 encountered error 0x000006b5
CatalogDB: 9:37:09 AM 12/1/2013: catadnew.cpp at line #822 encountered error 0x000006b5
CatalogDB: 1:11:03 PM 12/1/2013: catdbcli.cpp at line #610 encountered error 0x000006b5
CatalogDB: 1:11:10 PM 12/1/2013: catadnew.cpp at line #1921 encountered error 0x000006b5
CatalogDB: 1:11:10 PM 12/1/2013: catadnew.cpp at line #822 encountered error 0x000006b5

I have no idea what's happening. I don't believe I have any restore points made for some reason (oops). I've been having a lot of trouble trying to back up my data (200kbps...). I'll probably go run a disk check after I post this.

Edited by toutseul, 01 December 2013 - 01:10 PM.

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#2
SleepyDude

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Hi Toutseul :welcome:

Is KB2875783 the update that is giving you troubles? Did you try to install the update by downloading the full install from the Microsoft site?
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#3
toutseul

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I'm not sure what that means but I did look up that specific update on the site and tried to use the installer downloaded from microsoft; it didn't work.
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#4
SleepyDude

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I'm not sure what that means but I did look up that specific update on the site and tried to use the installer downloaded from microsoft; it didn't work.

Ok, usually when a update is running there is a log that could help diagnosing the problem.

First let's remove all the temporary files...
Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista or above accept the Security Warning).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

After running TFC try to install the update using the full install, check the folders c:\windows\temp and %temp% to locate the install log.

A fast way top open the folders is to type the above paths on the windows search box accessible when you open the Windows 7 Orb Posted Image.
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#5
toutseul

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I ran the program and rebooted manually once it finished, then tried to install the update from the standalone (same failure same code). I checked the temp file and it only contained a folder for secunia psi.
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#6
SleepyDude

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Hi,

Make sure you download the full Windows6.1-KB2875783-x64.msu available here, save the file in c:\windows\temp

Open the Run box by pressing Posted Image and Copy & Paste the following:
c:\windows\temp\Windows6.1-KB2875783-x64.msu /log:c:\windows\temp\KB2875783.log

Wait for the install to run and produce the error then open the file c:\windows\temp\KB2875783.log and post it contents in your post.
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#7
toutseul

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erm the log file has walls of "˙" things repeating over and over, with some legible lines here and there (if you want I can pick it out and paste it)

This computer had a different system locale awhile ago, currently it's in english.
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#8
SleepyDude

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erm the log file has walls of "˙" things repeating over and over, with some legible lines here and there (if you want I can pick it out and paste it)

This computer had a different system locale awhile ago, currently it's in english.


Can you attach the file please.
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#9
toutseul

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here

Attached Files


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#10
SleepyDude

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Hi,

First I want you to run Check Disk...
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    chkdsk /r /x C:
    When it ask if you want to do a scan on next restart answer Yes
  • restart the computer and let the scan run it will take some time...

Next,
  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

Go to this Microsoft page download and run the Run the Windows Update troubleshooter and System Update Readiness tool (Checksur.exe)

After running the above tools try to install the update like you did before to get a new install log.
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#11
toutseul

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ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 12/5/2013 11:28:35 PM >------
Category: 0
Computer Name: mliu-HP
Event Code: 1001
Record Number: 104296
Source Name: Microsoft-Windows-Wininit
Time Written: 12-06-2013 @ 04:14:35
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Read failure with status 0xc00000b5 at offset 0xc0204000 for 0x1000 bytes.
File record segment 2064 is unreadable.
Read failure with status 0xc00000b5 at offset 0xc0204000 for 0x1000 bytes.
File record segment 2065 is unreadable.
Read failure with status 0xc00000b5 at offset 0xc0204000 for 0x1000 bytes.
File record segment 2066 is unreadable.
Read failure with status 0xc00000b5 at offset 0xc0204000 for 0x1000 bytes.
File record segment 2067 is unreadable.
Cleaning up instance tags for file 0x1d98a.
511488 file records processed.

File verification completed.
2335 large file records processed.

Read failure with status 0xc00000b5 at offset 0xc0204000 for 0x400 bytes.
Read failure with status 0xc00000b5 at offset 0xc0204400 for 0x400 bytes.
Read failure with status 0xc00000b5 at offset 0xc0204800 for 0x400 bytes.
Read failure with status 0xc00000b5 at offset 0xc0204c00 for 0x400 bytes.
4 bad file records processed.

0 EA records processed.

45 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
Index entry www.veoh.com of index $I30 in file 0x14a6 points to unused file 0x813.
Deleting index entry www.veoh.com in index $I30 of file 5286.
Index entry WWWVEO~1.COM of index $I30 in file 0x14a6 points to unused file 0x813.
Deleting index entry WWWVEO~1.COM in index $I30 of file 5286.
Index entry AM4678~1.164 of index $I30 in file 0x4e82 points to unused file 0x811.
Deleting index entry AM4678~1.164 in index $I30 of file 20098.
Index entry amd64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16434_none_bcbf589b160def95 of index $I30 in file 0x4e82 points to unused file 0x811.
Deleting index entry amd64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16434_none_bcbf589b160def95 in index $I30 of file 20098.
Index entry WO7BAA~1.205 of index $I30 in file 0x4e82 points to unused file 0x810.
Deleting index entry WO7BAA~1.205 in index $I30 of file 20098.
Index entry WOE247~1.164 of index $I30 in file 0x4e82 points to unused file 0x812.
Deleting index entry WOE247~1.164 in index $I30 of file 20098.
Index entry wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16434_none_c71402ed4a6eb190 of index $I30 in file 0x4e82 points to unused file 0x812.
Deleting index entry wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16434_none_c71402ed4a6eb190 in index $I30 of file 20098.
Index entry wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.20534_none_c79d9fb8638c515a of index $I30 in file 0x4e82 points to unused file 0x810.
Deleting index entry wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.20534_none_c79d9fb8638c515a in index $I30 of file 20098.
646218 index entries processed.

Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
5 unindexed files scanned.

CHKDSK is recovering remaining unindexed files.
5 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
511488 file SDs/SIDs processed.

Cleaning up 1218 unused index entries from index $SII of file 0x9.
Cleaning up 1218 unused index entries from index $SDH of file 0x9.
Cleaning up 1218 unused security descriptors.
Security descriptor verification completed.
67366 data files processed.

CHKDSK is verifying Usn Journal...
34113368 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
511472 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
69176279 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) DATA attribute.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

707174399 KB total disk space.
429649500 KB in 351395 files.
185452 KB in 67369 indexes.
4 KB in bad sectors.
634323 KB in use by the system.
65536 KB occupied by the log file.
276705120 KB available on disk.

4096 bytes in each allocation unit.
176793599 total allocation units on disk.
69176280 allocation units available on disk.

Internal Info:
00 ce 07 00 d4 63 06 00 90 85 0b 00 00 00 00 00 .....c..........
e6 22 00 00 2d 00 00 00 00 00 00 00 00 00 00 00 ."..-...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
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#12
toutseul

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log

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#13
SleepyDude

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Hi,

Please Run the Windows Update troubleshooter and System Update Readiness tool (Checksur.exe) from the link on my post #10
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#14
toutseul

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Yup I did, and that was the resulting log. Should I try again?
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#15
SleepyDude

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Yup I did, and that was the resulting log. Should I try again?


In that case I would like to see the log c:\windows\Logs\CBS\CheckSUR.log produced by the tool, please attach the log.
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