[Sharon Lee]

This is the message on the blue screen: A problem has been detected and window has been shut down to prevent damage to your computer.
A clock interrupt was not received on a secondary processor within the allocated time interval.

If this is not the first time you've seen this stop error scree, restart your computer. If this screen appears again, follow these steps. Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware of software manufacturer for any updates you may need.

If problems continue, disable or remove any new installed hardware of software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F 8 to select advanced startup options and then select safe mode.

Collection date for crash dump

initializing disk for crash dump.

Now this appeared as I was trying to make a card: Display Driver has stopped and recovered.

I so hope this is all taken care of for I am at a loss here. One needs to take their word on what is wrong. I just want this computer to work the way it should being brand new. Thank you so much.

[Advertisements]

Hi Sharon this doesn't give me the info I need so I'm going to ask that you do the following for me please.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[rshaffer61]

Hi Sharon this doesn't give me the info I need so I'm going to ask that you do the following for me please.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[Sharon Lee]

All right I shall try to do just that. You do realize this is a new Windows for me and I am not all that up on yet. But, I shall do my best.

[rshaffer61]

Not a problem and don't be afraid to ask if the instructions are not clear enough for you.

[Sharon Lee]

Did you get what I posted about the BlueScreen? I think I did it right. Please let me know for if you didn't I shall try again. Thank you..

[rshaffer61]

This was the last thing I got from you here.

All right I shall try to do just that. You do realize this is a new Windows for me and I am not all that up on yet. But, I shall do my best.

[Sharon Lee]

All right, I guess I did it wrong. I shall try again. And here I thought it went so well.

[Sharon Lee]

dxgkrnl.sys dxgkrnl.sys+5d140 fffff880`100a2000 fffff880`10196000 0x000f4000 0x51fa153d 8/1/2013 2:58:53 AM
dxgmms1.sys dxgmms1.sys+ff13 fffff880`10196000 fffff880`101dc000 0x00046000 0x5164dc13 4/9/2013 10:27:15 PM
nvlddmkm.sys nvlddmkm.sys+152e64 fffff880`0f461000 fffff880`100a2000 0x00c41000 0x5280da75 11/11/2013 8:24:05 AM
ntoskrnl.exe fffff800`02e50000 fffff800`03435000 0x005e5000 0x521ea035 8/28/2013 8:13:25 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
hal.dll fffff800`02e07000 fffff800`02e50000 0x00049000 0x4ce7c669 11/20/2010 8:00:25 AM
kdcom.dll fffff800`00bab000 fffff800`00bb5000 0x0000a000 0x4d4d8061 2/5/2011 11:52:49 AM
mcupdate_GenuineIntel.dll fffff880`00c07000 fffff880`00c56000 0x0004f000 0x4ce7c737 11/20/2010 8:03:51 AM
PSHED.dll fffff880`00c56000 fffff880`00c6a000 0x00014000 0x4a5be027 7/13/2009 8:32:23 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\PSHED.dll
CLFS.SYS fffff880`00c6a000 fffff880`00cc8000 0x0005e000 0x4a5bc11d 7/13/2009 6:19:57 PM
CI.dll fffff880`00cc8000 fffff880`00d88000 0x000c0000 0x4ce7c944 11/20/2010 8:12:36 AM
Wdf01000.sys fffff880`00ebe000 fffff880`00f80000 0x000c2000 0x51c51641 6/21/2013 10:13:05 PM
WDFLDR.SYS fffff880`00f80000 fffff880`00f90000 0x00010000 0x5010ab70 7/25/2012 9:29:04 PM
ACPI.sys fffff880`00f90000 fffff880`00fe7000 0x00057000 0x4ce79294 11/20/2010 4:19:16 AM
WMILIB.SYS fffff880`00fe7000 fffff880`00ff0000 0x00009000 0x4a5bc117 7/13/2009 6:19:51 PM
msisadrv.sys fffff880`00ff0000 fffff880`00ffa000 0x0000a000 0x4a5bc0fe 7/13/2009 6:19:26 PM
pci.sys fffff880`00e00000 fffff880`00e33000 0x00033000 0x4ce7928f 11/20/2010 4:19:11 AM
vdrvroot.sys fffff880`00e33000 fffff880`00e40000 0x0000d000 0x4a5bcadb 7/13/2009 7:01:31 PM
iusb3hcs.sys fffff880`00e40000 fffff880`00e4a000 0x0000a000 0x4fb9ed7e 5/21/2012 2:23:42 AM
partmgr.sys fffff880`00e4a000 fffff880`00e5f000 0x00015000 0x4f641bc1 3/17/2012 12:06:09 AM
volmgr.sys fffff880`00e5f000 fffff880`00e74000 0x00015000 0x4ce792a0 11/20/2010 4:19:28 AM
volmgrx.sys fffff880`00d88000 fffff880`00de4000 0x0005c000 0x4ce792eb 11/20/2010 4:20:43 AM
pciide.sys fffff880`00e74000 fffff880`00e7b000 0x00007000 0x4a5bc115 7/13/2009 6:19:49 PM
PCIIDEX.SYS fffff880`00e7b000 fffff880`00e8b000 0x00010000 0x4a5bc114 7/13/2009 6:19:48 PM
jraid.sys fffff880`00e8b000 fffff880`00eac000 0x00021000 0x4cedd795 11/24/2010 10:27:17 PM
SCSIPORT.SYS fffff880`010a9000 fffff880`010d8000 0x0002f000 0x4ce7a419 11/20/2010 5:34:01 AM
mountmgr.sys fffff880`010d8000 fffff880`010f2000 0x0001a000 0x4ce79299 11/20/2010 4:19:21 AM
iaStor.sys fffff880`01263000 fffff880`015fd000 0x0039a000 0x4db7099a 4/26/2011 1:06:18 PM
atapi.sys fffff880`01200000 fffff880`01209000 0x00009000 0x4a5bc113 7/13/2009 6:19:47 PM
ataport.SYS fffff880`01209000 fffff880`01233000 0x0002a000 0x51fef9b5 8/4/2013 8:02:45 PM
amdxata.sys fffff880`01233000 fffff880`0123e000 0x0000b000 0x4ba3a3ca 3/19/2010 11:18:18 AM
fltmgr.sys fffff880`010f2000 fffff880`0113e000 0x0004c000 0x4ce7929c 11/20/2010 4:19:24 AM
fileinfo.sys fffff880`0123e000 fffff880`01252000 0x00014000 0x4a5bc481 7/13/2009 6:34:25 PM
MpFilter.sys fffff880`0113e000 fffff880`0117b000 0x0003d000 0x5233c744 9/13/2013 9:17:40 PM
Ntfs.sys fffff880`01615000 fffff880`017b7000 0x001a2000 0x5167f5fc 4/12/2013 6:54:36 AM
msrpc.sys fffff880`0117b000 fffff880`011d9000 0x0005e000 0x4ce79334 11/20/2010 4:21:56 AM
ksecdd.sys fffff880`017b7000 fffff880`017d2000 0x0001b000 0x52423660 9/24/2013 8:03:28 PM
cng.sys fffff880`01000000 fffff880`01072000 0x00072000 0x50194fb7 8/1/2012 10:48:07 AM
pcw.sys fffff880`017d2000 fffff880`017e3000 0x00011000 0x4a5bc0ff 7/13/2009 6:19:27 PM
Fs_Rec.sys fffff880`017e3000 fffff880`017ed000 0x0000a000 0x4f4eefd2 2/29/2012 10:41:06 PM
ndis.sys fffff880`01812000 fffff880`01904000 0x000f2000 0x5034f6b2 8/22/2012 10:11:46 AM
NETIO.SYS fffff880`01904000 fffff880`01964000 0x00060000 0x5034f6a0 8/22/2012 10:11:28 AM
ksecpkg.sys fffff880`01964000 fffff880`0198f000 0x0002b000 0x52423a47 9/24/2013 8:20:07 PM
tcpip.sys fffff880`01a00000 fffff880`01bff000 0x001ff000 0x522bced8 9/7/2013 8:11:52 PM
fwpkclnt.sys fffff880`0198f000 fffff880`019d8000 0x00049000 0x50e4f5c8 1/2/2013 10:06:48 PM
volsnap.sys fffff880`01cb9000 fffff880`01d05000 0x0004c000 0x4ce792c8 11/20/2010 4:20:08 AM
spldr.sys fffff880`01d05000 fffff880`01d0d000 0x00008000 0x4a0858bb 5/11/2009 11:56:27 AM
rdyboost.sys fffff880`01d0d000 fffff880`01d47000 0x0003a000 0x4ce7982e 11/20/2010 4:43:10 AM
mup.sys fffff880`01d47000 fffff880`01d59000 0x00012000 0x4a5bc201 7/13/2009 6:23:45 PM
iaStorF.sys fffff880`01d59000 fffff880`01d64000 0x0000b000 0x5042afe7 9/1/2012 8:01:27 PM
hwpolicy.sys fffff880`01d64000 fffff880`01d6d000 0x00009000 0x4ce7927e 11/20/2010 4:18:54 AM
fvevol.sys fffff880`01d6d000 fffff880`01da7000 0x0003a000 0x5100a65c 1/23/2013 10:11:24 PM
disk.sys fffff880`01da7000 fffff880`01dbd000 0x00016000 0x4a5bc11d 7/13/2009 6:19:57 PM
CLASSPNP.SYS fffff880`01dbd000 fffff880`01ded000 0x00030000 0x4ce7929b 11/20/2010 4:19:23 AM
cdrom.sys fffff880`047ae000 fffff880`047d8000 0x0002a000 0x4ce79298 11/20/2010 4:19:20 AM
Null.SYS fffff880`047d8000 fffff880`047e1000 0x00009000 0x4a5bc109 7/13/2009 6:19:37 PM
Beep.SYS fffff880`047e1000 fffff880`047e8000 0x00007000 0x4a5bca8d 7/13/2009 7:00:13 PM
vga.sys fffff880`047e8000 fffff880`047f6000 0x0000e000 0x4a5bc587 7/13/2009 6:38:47 PM
VIDEOPRT.SYS fffff880`01c00000 fffff880`01c25000 0x00025000 0x4a5bc58b 7/13/2009 6:38:51 PM
watchdog.sys fffff880`01c25000 fffff880`01c35000 0x00010000 0x4a5bc53f 7/13/2009 6:37:35 PM
RDPCDD.sys fffff880`047f6000 fffff880`047ff000 0x00009000 0x4a5bce62 7/13/2009 7:16:34 PM
rdpencdd.sys fffff880`01c35000 fffff880`01c3e000 0x00009000 0x4a5bce62 7/13/2009 7:16:34 PM
rdprefmp.sys fffff880`01c3e000 fffff880`01c47000 0x00009000 0x4a5bce63 7/13/2009 7:16:35 PM
Msfs.SYS fffff880`01c47000 fffff880`01c52000 0x0000b000 0x4a5bc113 7/13/2009 6:19:47 PM
Npfs.SYS fffff880`01c52000 fffff880`01c63000 0x00011000 0x4a5bc114 7/13/2009 6:19:48 PM
tdx.sys fffff880`01c63000 fffff880`01c85000 0x00022000 0x4ce79332 11/20/2010 4:21:54 AM
TDI.SYS fffff880`01c85000 fffff880`01c92000 0x0000d000 0x4ce7933e 11/20/2010 4:22:06 AM
afd.sys fffff880`030eb000 fffff880`03174000 0x00089000 0x52462c33 9/27/2013 8:09:07 PM
netbt.sys fffff880`03174000 fffff880`031b9000 0x00045000 0x4ce79386 11/20/2010 4:23:18 AM
wfplwf.sys fffff880`031b9000 fffff880`031c2000 0x00009000 0x4a5bccb6 7/13/2009 7:09:26 PM
pacer.sys fffff880`031c2000 fffff880`031e8000 0x00026000 0x4ce7a862 11/20/2010 5:52:18 AM
netbios.sys fffff880`031e8000 fffff880`031f7000 0x0000f000 0x4a5bccb6 7/13/2009 7:09:26 PM
wanarp.sys fffff880`03000000 fffff880`0301b000 0x0001b000 0x4ce7a874 11/20/2010 5:52:36 AM
termdd.sys fffff880`0301b000 fffff880`0302f000 0x00014000 0x4ce7ab0c 11/20/2010 6:03:40 AM
rdbss.sys fffff880`0302f000 fffff880`03080000 0x00051000 0x4ce79497 11/20/2010 4:27:51 AM
nsiproxy.sys fffff880`03080000 fffff880`0308c000 0x0000c000 0x4a5bc15e 7/13/2009 6:21:02 PM
mssmbios.sys fffff880`0308c000 fffff880`03097000 0x0000b000 0x4a5bc3be 7/13/2009 6:31:10 PM
discache.sys fffff880`03097000 fffff880`030a6000 0x0000f000 0x4a5bc52e 7/13/2009 6:37:18 PM
dfsc.sys fffff880`030a6000 fffff880`030c4000 0x0001e000 0x4ce79447 11/20/2010 4:26:31 AM
blbdrive.sys fffff880`030c4000 fffff880`030d5000 0x00011000 0x4a5bc4df 7/13/2009 6:35:59 PM
tunnel.sys fffff880`01c92000 fffff880`01cb8000 0x00026000 0x4ce7a846 11/20/2010 5:51:50 AM
intelppm.sys fffff880`030d5000 fffff880`030eb000 0x00016000 0x4a5bc0fd 7/13/2009 6:19:25 PM
HDAudBus.sys fffff880`101dc000 fffff880`10200000 0x00024000 0x4ce7a65e 11/20/2010 5:43:42 AM
e1y62x64.sys fffff880`0f400000 fffff880`0f449000 0x00049000 0x4a32fdfa 6/12/2009 8:16:42 PM
usbuhci.sys fffff880`0f449000 fffff880`0f456000 0x0000d000 0x5227237e 9/4/2013 7:11:42 AM
USBPORT.SYS fffff880`04865000 fffff880`048bb000 0x00056000 0x52272387 9/4/2013 7:11:51 AM
usbehci.sys fffff880`048bb000 fffff880`048cc000 0x00011000 0x5227237f 9/4/2013 7:11:43 AM
1394ohci.sys fffff880`048cc000 fffff880`0490a000 0x0003e000 0x4ce7a6a8 11/20/2010 5:44:56 AM
CompositeBus.sys fffff880`0490a000 fffff880`0491a000 0x00010000 0x4ce7a3ed 11/20/2010 5:33:17 AM
AgileVpn.sys fffff880`0491a000 fffff880`04930000 0x00016000 0x4a5bccf0 7/13/2009 7:10:24 PM
rasl2tp.sys fffff880`04930000 fffff880`04954000 0x00024000 0x4ce7a872 11/20/2010 5:52:34 AM
ndistapi.sys fffff880`04954000 fffff880`04960000 0x0000c000 0x4a5bccd8 7/13/2009 7:10:00 PM
ndiswan.sys fffff880`04960000 fffff880`0498f000 0x0002f000 0x4ce7a870 11/20/2010 5:52:32 AM
raspppoe.sys fffff880`0498f000 fffff880`049aa000 0x0001b000 0x4a5bcce9 7/13/2009 7:10:17 PM
raspptp.sys fffff880`049aa000 fffff880`049cb000 0x00021000 0x4ce7a86f 11/20/2010 5:52:31 AM
rassstp.sys fffff880`049cb000 fffff880`049e5000 0x0001a000 0x4a5bccf1 7/13/2009 7:10:25 PM
kbdclass.sys fffff880`049e5000 fffff880`049f4000 0x0000f000 0x4a5bc116 7/13/2009 6:19:50 PM
mouclass.sys fffff880`04800000 fffff880`0480f000 0x0000f000 0x4a5bc116 7/13/2009 6:19:50 PM
serscan.sys fffff880`0480f000 fffff880`04817000 0x00008000 0x4a5bd2d4 7/13/2009 7:35:32 PM
ksthunk.sys fffff880`04817000 fffff880`0481c200 0x00005200 0x4a5bca93 7/13/2009 7:00:19 PM
ks.sys fffff880`0481d000 fffff880`04860000 0x00043000 0x4ce7a3f3 11/20/2010 5:33:23 AM
swenum.sys fffff880`04860000 fffff880`04861480 0x00001480 0x4a5bca92 7/13/2009 7:00:18 PM
umbus.sys fffff880`019d8000 fffff880`019ea000 0x00012000 0x4ce7a695 11/20/2010 5:44:37 AM
nvvad64v.sys fffff880`019ea000 fffff880`019f7000 0x0000d000 0x52711f5c 10/30/2013 10:01:48 AM
portcls.sys fffff880`052cf000 fffff880`0530c000 0x0003d000 0x4a5bcc03 7/13/2009 7:06:27 PM
drmk.sys fffff880`0530c000 fffff880`0532e000 0x00022000 0x4a5bd8e5 7/13/2009 8:01:25 PM
usbhub.sys fffff880`0532e000 fffff880`05388000 0x0005a000 0x5227239a 9/4/2013 7:12:10 AM
NDProxy.SYS fffff880`05388000 fffff880`0539d000 0x00015000 0x4ce7a864 11/20/2010 5:52:20 AM
nvhda64v.sys fffff880`0539d000 fffff880`053d1000 0x00034000 0x51bdb1af 6/16/2013 7:38:07 AM
RTKVHD64.sys fffff880`05e20000 fffff880`061fed80 0x003ded80 0x4fe03d70 6/19/2012 3:50:56 AM
crashdmp.sys fffff880`05e00000 fffff880`05e0e000 0x0000e000 0x4a5bcabd 7/13/2009 7:01:01 PM
dump_iaStor.sys fffff880`04400000 fffff880`0479a000 0x0039a000 0x4db7099a 4/26/2011 1:06:18 PM
dump_dumpfve.sys fffff880`053d1000 fffff880`053e4000 0x00013000 0x4a5bc18f 7/13/2009 6:21:51 PM
usbccgp.sys fffff880`05200000 fffff880`0521d000 0x0001d000 0x52272385 9/4/2013 7:11:49 AM
USBD.SYS fffff880`05e0e000 fffff880`05e0fe80 0x00001e80 0x5227237c 9/4/2013 7:11:40 AM
USBSTOR.SYS fffff880`0521d000 fffff880`05238000 0x0001b000 0x4d79a6fc 3/10/2011 11:37:16 PM
hidusb.sys fffff880`05e10000 fffff880`05e1e000 0x0000e000 0x4ce7a665 11/20/2010 5:43:49 AM
HIDCLASS.SYS fffff880`05238000 fffff880`05251000 0x00019000 0x51d3a2f1 7/2/2013 11:05:05 PM
HIDPARSE.SYS fffff880`05251000 fffff880`05259080 0x00008080 0x51d3a2f0 7/2/2013 11:05:04 PM
mouhid.sys fffff880`0525a000 fffff880`05267000 0x0000d000 0x4a5bca94 7/13/2009 7:00:20 PM
win32k.sys fffff960`00080000 fffff960`00397000 0x00317000 0x00000000
Dxapi.sys fffff880`05267000 fffff880`05273000 0x0000c000 0x4a5bc574 7/13/2009 6:38:28 PM
kbdhid.sys fffff880`05273000 fffff880`05281000 0x0000e000 0x4ce7a3f5 11/20/2010 5:33:25 AM
monitor.sys fffff880`05281000 fffff880`0528f000 0x0000e000 0x4a5bc58c 7/13/2009 6:38:52 PM
TSDDD.dll fffff960`005d0000 fffff960`005da000 0x0000a000 0x00000000
cdd.dll fffff960`00780000 fffff960`007a7000 0x00027000 0x00000000
luafv.sys fffff880`0528f000 fffff880`052b2000 0x00023000 0x4a5bc295 7/13/2009 6:26:13 PM
Sftvollh.sys fffff880`052b2000 fffff880`052bd000 0x0000b000 0x51ca06c7 6/25/2013 4:08:23 PM
lltdio.sys fffff880`053e4000 fffff880`053f9000 0x00015000 0x4a5bcc92 7/13/2009 7:08:50 PM
rspndr.sys fffff880`01072000 fffff880`0108a000 0x00018000 0x4a5bcc92 7/13/2009 7:08:50 PM
HTTP.sys fffff880`02e40000 fffff880`02f09000 0x000c9000 0x4ce793ce 11/20/2010 4:24:30 AM
bowser.sys fffff880`02f09000 fffff880`02f27000 0x0001e000 0x4d649328 2/22/2011 11:55:04 PM
mpsdrv.sys fffff880`02f27000 fffff880`02f3f000 0x00018000 0x4a5bcc79 7/13/2009 7:08:25 PM
mrxsmb.sys fffff880`02f3f000 fffff880`02f6c000 0x0002d000 0x4db78226 4/26/2011 9:40:38 PM
mrxsmb10.sys fffff880`02f6c000 fffff880`02fba000 0x0004e000 0x4e17c104 7/8/2011 9:46:28 PM
mrxsmb20.sys fffff880`02fba000 fffff880`02fde000 0x00024000 0x4db781e9 4/26/2011 9:39:37 PM
peauth.sys fffff880`06e96000 fffff880`06f3c000 0x000a6000 0x4a5bd8df 7/13/2009 8:01:19 PM
secdrv.SYS fffff880`06f3c000 fffff880`06f47000 0x0000b000 0x4508052e 9/13/2006 8:18:38 AM
Sftfslh.sys fffff880`07249000 fffff880`0730b000 0x000c2000 0x51ca06d7 6/25/2013 4:08:39 PM
Sftplaylh.sys fffff880`0730b000 fffff880`07359000 0x0004e000 0x51ca06ee 6/25/2013 4:09:02 PM
srvnet.sys fffff880`07359000 fffff880`0738a000 0x00031000 0x4dba2aff 4/28/2011 10:05:35 PM
tcpipreg.sys fffff880`0738a000 fffff880`0739c000 0x00012000 0x506c62be 10/3/2012 11:07:26 AM
srv2.sys fffff880`06f47000 fffff880`06fb0000 0x00069000 0x4dba2b0a 4/28/2011 10:05:46 PM
srv.sys fffff880`07a03000 fffff880`07a9b000 0x00098000 0x4dba2b1e 4/28/2011 10:06:06 PM
Sftredirlh.sys fffff880`07a9b000 fffff880`07aa7000 0x0000c000 0x51ca06e7 6/25/2013 4:08:55 PM
WudfPf.sys fffff880`07add000 fffff880`07af6000 0x00019000 0x5010aae5 7/25/2012 9:26:45 PM
WUDFRd.sys fffff880`07af6000 fffff880`07b2c000 0x00036000 0x5010aabe 7/25/2012 9:26:06 PM
NisDrvWFP.sys fffff880`07b2c000 fffff880`07b4d000 0x00021000 0x5233c77d 9/13/2013 9:18:37 PM
asyncmac.sys fffff880`07bbe000 fffff880`07bc9000 0x0000b000 0x4a5bcce5 7/13/2009 7:10:13 PM

[rshaffer61]

From the log you posted it looks like a video driver. Lets try WhoCrashed to make sure.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads

[Sharon Lee]

Please let me know if you get this. It shows up here but when I try to find it, it is gone. Maybe I will have to post again. Thank you for letting me know.

[rshaffer61]

Nope no attachment or copy of the results.

[Sharon Lee]

I don't know why. I copy and paste and it goes on here. You know, I am not so sure I am going to keep this computer. Now it is doing something else. The computer is on but the monitor says no connection. I called the shop for I have this one thing on my machine that I have no idea what it is and who put it on here. It is called GE Force Experience. I want you to see what I am trying to paste I will try to get it to you again. I am so disappointed in this computer. I am so disappointed with the man who built it for it does not seem that he is that interested in what is going on with the computer. It is still under warranty so I may just load it up and take it back. I can't get my money back but I can get a different computer. Heads I lose, tails I lose. I am going to try to send that to you again. Sorry about going on and on.

[rshaffer61]

The Geforce Experience is part of the video card and is probably just a program to allow you to see the potential of the video card. If no connection to the monitor I would suspect the video again. Do you know if the video is built on the motherboard or is it a add on card?

[Sharon Lee]

I really don't know. Could a mouse cause all this trouble? Maybe I need a new one.

[Sharon Lee]

Welcome to WhoCrashed (HOME EDITION) v 5.00
This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...


Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.

System Information (local)
computer name: USER-Q87J4DUKEE
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: NY810AAR-ABA e9150t, HP-Pavilion, PEGATRON CORPORATION, TRUCKEE
CPU: GenuineIntel Intel® Core™ i7 CPU 920 @ 2.67GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 9654353920 total
VM: 2147352576, free: 1895825408



Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer
Conclusion
Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.