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tags.bluekai.com redirects [Closed]


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#1
mikeeb1973

mikeeb1973

    Member

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Hi and thanks in advance

I keep getting redirects when browsing and it is not just tags.bluekai.com
When in firefox I see many redirects in the bottom left of the screen just above the start button
The problem is seeing them as they move just too fast to read
It hung once on tags.bluekai.com which is why I know of this redirect
As the browsing session gets longer I get slower speeds and sometimes no webpages, only after a restart
I have done many norton 360 scans and it only finds cookies
Also many super anti spyware free edition scans, again only tracking cookies which they delete
At the moment it is not unbearable but I feel I need help removing this before it gets any worse
I am now using safari browser but still tend to switch between all 4 Firefox, IE and safari
Chrome not so much
Windows 7 Home Premiuim 64-bit

Thanks
Mike

Here is the OTL.txt

OTL logfile created on: 05/12/2013 13:09:53 - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Mike\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16736)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

3.73 Gb Total Physical Memory | 2.12 Gb Available Physical Memory | 56.97% Memory free
7.45 Gb Paging File | 5.49 Gb Available in Paging File | 73.70% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 924.29 Gb Total Space | 868.66 Gb Free Space | 93.98% Space Free | Partition Type: NTFS

Computer Name: MIKE-PC | User Name: Mike | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/12/05 13:08:21 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Mike\Desktop\OTL.exe
PRC - [2013/10/18 17:02:35 | 000,237,960 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Update\1.3.21.165\GoogleCrashHandler.exe
PRC - [2013/10/09 09:58:16 | 003,275,136 | ---- | M] (Skype Technologies S.A.) -- C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
PRC - [2013/10/08 12:05:13 | 000,264,360 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\n360.exe
PRC - [2013/05/10 07:57:22 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2012/04/25 10:36:36 | 002,388,336 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Safari\Safari.exe
PRC - [2012/04/24 20:18:16 | 000,014,184 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Safari\Apple Application Support\WebKit2WebProcess.exe
PRC - [2011/09/05 09:37:06 | 003,284,480 | ---- | M] () -- C:\Program Files (x86)\Led Indicator Keyboard Driver\KeyboardIndicator.exe
PRC - [2011/07/06 21:16:04 | 002,656,536 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2011/07/06 21:16:04 | 000,326,424 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe


========== Modules (No Company Name) ==========

MOD - [2013/10/25 20:46:53 | 016,233,864 | ---- | M] () -- C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
MOD - [2012/04/24 20:18:24 | 000,087,912 | ---- | M] () -- C:\Program Files (x86)\Safari\Apple Application Support\zlib1.dll
MOD - [2012/04/24 20:18:06 | 001,242,472 | ---- | M] () -- C:\Program Files (x86)\Safari\Apple Application Support\libxml2.dll
MOD - [2011/09/05 09:37:06 | 003,284,480 | ---- | M] () -- C:\Program Files (x86)\Led Indicator Keyboard Driver\KeyboardIndicator.exe
MOD - [2011/01/26 15:53:58 | 000,028,160 | ---- | M] () -- C:\Program Files (x86)\Led Indicator Keyboard Driver\uihook.dll


========== Services (SafeList) ==========

SRV:64bit: - [2013/05/27 05:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2013/05/23 20:12:02 | 000,143,120 | ---- | M] (SUPERAntiSpyware.com) [Auto | Running] -- C:\Program Files\SUPERAntiSpyware\SASCore64.exe -- (!SASCORE)
SRV:64bit: - [2010/09/22 17:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2010/05/20 14:26:28 | 000,199,536 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft LifeCam\MSCamS64.exe -- (MSCamSvc)
SRV - [2013/11/16 11:38:24 | 000,119,408 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/10/25 20:46:53 | 000,257,416 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/10/09 09:58:16 | 003,275,136 | ---- | M] (Skype Technologies S.A.) [Auto | Running] -- C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe -- (Skype C2C Service)
SRV - [2013/10/08 12:05:13 | 000,264,360 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe -- (N360)
SRV - [2013/09/05 09:34:30 | 000,171,680 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/05/10 07:57:22 | 000,065,640 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2012/12/14 01:42:10 | 000,277,616 | ---- | M] (Intel Corporation) [On_Demand | Stopped] -- C:\Windows\SysWOW64\IntelCpHeciSvc.exe -- (cphs)
SRV - [2011/08/31 11:26:15 | 000,332,272 | ---- | M] (Google Inc.) [On_Demand | Stopped] -- C:\ProgramData\Partner\Partner.exe -- (Partner Service)
SRV - [2011/07/06 21:16:04 | 002,656,536 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2011/07/06 21:16:04 | 000,326,424 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2010/03/18 12:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 21:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/09/27 03:18:30 | 001,147,480 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\symefa64.sys -- (SymEFA)
DRV:64bit: - [2013/09/27 02:26:03 | 000,858,200 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2013/09/26 03:28:00 | 000,590,936 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\symnets.sys -- (SymNetS)
DRV:64bit: - [2013/09/26 02:50:25 | 000,162,392 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\ccsetx64.sys -- (ccSet_N360)
DRV:64bit: - [2013/09/12 11:09:31 | 000,834,544 | ---- | M] () [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\sptd.sys -- (sptd)
DRV:64bit: - [2013/09/06 13:40:41 | 000,177,752 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2013/08/01 03:19:50 | 000,493,656 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\symds64.sys -- (SymDS)
DRV:64bit: - [2013/07/31 04:13:30 | 000,264,280 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\ironx64.sys -- (SymIRON)
DRV:64bit: - [2013/07/31 03:44:44 | 000,036,952 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\1501000.012\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2012/12/14 01:42:22 | 005,353,888 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2012/08/23 14:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 14:08:26 | 000,030,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2012/08/23 14:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/03/01 06:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/08/02 11:34:32 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/08/02 11:34:32 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/07/22 16:26:56 | 000,014,928 | ---- | M] (SUPERAdBlocker.com and SUPERAntiSpyware.com) [Kernel | System | Running] -- C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys -- (SASDIFSV)
DRV:64bit: - [2011/07/12 21:55:18 | 000,012,368 | ---- | M] (SUPERAdBlocker.com and SUPERAntiSpyware.com) [Kernel | System | Running] -- C:\Program Files\SUPERAntiSpyware\saskutil64.sys -- (SASKUTIL)
DRV:64bit: - [2011/04/21 00:24:54 | 000,169,584 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C)
DRV:64bit: - [2010/11/21 03:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/10/20 00:34:26 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2010/09/22 23:36:48 | 000,048,488 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\fssfltr.sys -- (fssfltr)
DRV:64bit: - [2010/01/29 00:04:38 | 000,036,720 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\nx6000.sys -- (MSHUSBVideo)
DRV:64bit: - [2009/07/14 01:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/14 01:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/14 01:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/14 00:39:20 | 000,023,040 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\WSDPrint.sys -- (WSDPrintDevice)
DRV:64bit: - [2009/06/10 20:35:36 | 000,867,328 | ---- | M] (Ralink Technology Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netr28ux.sys -- (netr28ux)
DRV:64bit: - [2009/06/10 20:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 20:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 20:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 20:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2013/12/03 18:27:32 | 001,526,488 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton 360\NortonData\21.0.1.3\Definitions\BASHDefs\20131203.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2013/11/21 10:31:52 | 000,484,952 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2013/11/21 10:31:52 | 000,137,648 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2013/10/29 20:15:40 | 000,521,816 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton 360\NortonData\21.0.1.3\Definitions\IPSDefs\20131204.002\IDSviA64.sys -- (IDSVia64)
DRV - [2013/10/21 09:16:11 | 002,099,288 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Norton 360\NortonData\21.0.1.3\Definitions\VirusDefs\20131204.032\ex64.sys -- (NAVEX15)
DRV - [2013/10/21 09:16:11 | 000,126,040 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Norton 360\NortonData\21.0.1.3\Definitions\VirusDefs\20131204.032\eng64.sys -- (NAVENG)
DRV - [2009/07/14 01:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://uk.msn.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-GB
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = B3 92 39 FF E0 B2 CE 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE10SR
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...GP_enGB552GB553
IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://nortonsafe.se...t=kwd&qsrc=2869
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "www.duckduckgo.com"
FF - prefs.js..extensions.enabledAddons: %7BBBDA0591-3099-440a-AA10-41764D9DB4DB%7D:12.0.3.2%20-%201
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:25.0.1
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll ()
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@google.com/npPicasa3,version=3.0.0: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.165\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.165\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.0.1.3\coFFPlgn\ [2013/12/05 12:28:41 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.0.1.3\IPSFF [2013/10/09 16:39:14 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 25.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 25.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 25.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 25.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins

[2013/10/25 08:52:11 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Mike\AppData\Roaming\Mozilla\Extensions
[2013/10/25 08:58:15 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\7k8a7kw2.default\extensions
[2013/11/16 11:38:22 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/11/16 11:38:24 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2013/10/09 16:39:14 | 000,000,000 | ---D | M] (Norton Vulnerability Protection) -- C:\PROGRAMDATA\NORTON\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.0.1.3\IPSFF

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:bookmarkBarPinned}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}{google:omniboxStartMarginParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&q={searchTerms}&{google:cursorPosition}{google:zeroPrefixUrl}{google:pageClassification}sugkey={google:suggestAPIKeyParameter},
CHR - homepage: http://www.google.co...=DSGP&bmod=DSGP
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.57\gcswf32.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll
CHR - plugin: Adobe Acrobat (Disabled) = C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll
CHR - plugin: Silverlight Plug-In (Enabled) = C:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.57\pdf.dll
CHR - plugin: Google Gears 0.5.33.0 (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.57\gears.dll
CHR - plugin: Picasa (Enabled) = C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: Default Plug-in (Enabled) = default_plugin
CHR - Extension: Skype Click to Call = C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl\6.13.0.13771_0\
CHR - Extension: Google Maps = C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lneaknkopdijkpnocmklfnjbeapigfbh\5.2.7_0\
CHR - Extension: Norton Identity Protection = C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2014.6.0.27_0\
CHR - Extension: Google Wallet = C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.5.0_0\

O1 HOSTS File: ([2013/11/29 13:00:41 | 000,000,021 | RHS- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\coieplg.dll (Symantec Corporation)
O2:64bit: - BHO: (Partner BHO Class) - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner64.dll (Google Inc.)
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Skype add-on for Internet Explorer) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Partner BHO Class) - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll (Google Inc.)
O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\coieplg.dll (Symantec Corporation)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [LedIndicatorKeyboardDriver] C:\Program Files (x86)\Led Indicator Keyboard Driver\KeyboardIndicator.exe ()
O4 - HKCU..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE (SUPERAntiSpyware)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 255
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O8:64bit: - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 File not found
O8 - Extra context menu item: Add to Google Photos Screensa&ver - C:\Windows\SysWow64\GPhotos.scr (Google Inc.)
O9:64bit: - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.micr...heckControl.cab (Windows Genuine Advantage Validation Tool)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{39CDE4C8-65AB-4144-940A-0B49A1CF0EA1}: DhcpNameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{E111597D-772A-4A48-B521-0485999AABB0}: DhcpNameServer = 192.168.0.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/12/05 13:08:19 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Mike\Desktop\OTL.exe
[2013/11/29 14:01:07 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Roaming\Apple Computer
[2013/11/29 14:01:07 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Local\Apple Computer
[2013/11/29 14:00:28 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Safari
[2013/11/29 14:00:28 | 000,000,000 | ---D | C] -- C:\ProgramData\Apple Computer
[2013/11/29 13:59:35 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Local\Apple
[2013/11/29 13:59:33 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Apple Software Update
[2013/11/29 13:59:33 | 000,000,000 | ---D | C] -- C:\ProgramData\Apple
[2013/11/29 13:06:34 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\MSECache
[2013/11/26 16:04:01 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Roaming\vlc
[2013/11/21 12:20:25 | 000,000,000 | ---D | C] -- C:\My PDF
[2013/11/21 12:08:42 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Local\Programs
[2013/11/21 11:32:24 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Local\NPE
[2013/11/16 11:38:22 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Mozilla Firefox
[2013/11/13 10:52:45 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Roaming\Unity
[2013/11/13 10:25:31 | 000,000,000 | ---D | C] -- C:\Users\Mike\AppData\Local\Unity
[2013/11/07 09:04:58 | 000,000,000 | ---D | C] -- C:\ProgramData\Sun
[2013/11/07 09:04:57 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Java
[2013/11/07 09:04:24 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java
[2013/11/07 09:03:56 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Java
[2013/11/07 09:02:35 | 000,000,000 | ---D | C] -- C:\ProgramData\McAfee
[2013/11/07 09:01:03 | 000,000,000 | ---D | C] -- C:\ProgramData\Oracle
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/12/05 13:08:21 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Mike\Desktop\OTL.exe
[2013/12/05 13:07:00 | 000,000,912 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/12/05 13:05:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/12/05 12:36:04 | 000,027,744 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/12/05 12:36:04 | 000,027,744 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/12/05 12:32:50 | 000,779,266 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2013/12/05 12:32:50 | 000,664,532 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2013/12/05 12:32:50 | 000,125,268 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2013/12/05 12:28:22 | 000,000,908 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/12/05 12:28:11 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/12/05 12:28:09 | 3000,954,880 | -HS- | M] () -- C:\hiberfil.sys
[2013/12/05 10:13:05 | 000,002,190 | ---- | M] () -- C:\Users\Public\Desktop\Google Chrome.lnk
[2013/12/04 15:13:32 | 000,055,287 | ---- | M] () -- C:\Users\Mike\Documents\Gateway_User_ID.pdf
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/12/04 15:13:31 | 000,055,287 | ---- | C] () -- C:\Users\Mike\Documents\Gateway_User_ID.pdf
[2013/11/29 14:00:35 | 000,002,503 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Safari.lnk
[2013/11/29 13:59:33 | 000,002,519 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Apple Software Update.lnk
[2013/09/14 11:57:54 | 000,001,509 | ---- | C] () -- C:\Users\Mike\.swfinfo
[2012/12/14 01:42:30 | 000,963,452 | ---- | C] () -- C:\Windows\SysWow64\igcodeckrng600.bin
[2012/12/14 01:42:30 | 000,064,512 | ---- | C] () -- C:\Windows\SysWow64\igdde32.dll
[2012/12/14 01:42:28 | 000,272,928 | ---- | C] () -- C:\Windows\SysWow64\igvpkrng600.bin

========== ZeroAccess Check ==========

[2009/07/14 04:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/07/26 02:24:57 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/07/26 01:55:59 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/14 01:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/21 03:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/14 01:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2013/11/13 10:52:45 | 000,000,000 | ---D | M] -- C:\Users\Mike\AppData\Roaming\Unity
[2013/11/26 15:17:41 | 000,000,000 | ---D | M] -- C:\Users\Mike\AppData\Roaming\XBMC

========== Purity Check ==========



< End of report >
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#2
mikeeb1973

mikeeb1973

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Just to add
Another it has hung on is static.crowdscience.com

Thanks
Mike
  • 0

#3
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
Greetings,

Welcome to Geeks to Go--the friendliest online community dedicated to the sole goal of helping people from all around the world! :)

I am Pyxis and I will be assisting you with the problem at hand. Whilst I am taking the time to analyse your set of provided logs, I would like to stress the following reminders:

  • I am a student that is currently undergoing training. As such, my responses have to be checked by a professional before I present them to you to ensure you get the best quality help. If you deem I have overlooked your thread, which is in a matter of more than 24 hours, please send me a PM and I will get back to you shortly.
  • It is important that you do not install anything unless asked while the process is ongoing. Doing so may hinder or even complicate the cleaning of your system. You will get the chance to install things as you would like after the process has been completed.
  • Ensure you take extra caution to precisely follow my instructions. It is important that you only use the tools I have asked you to. The instructions for your computer are unique and should therefore only apply to your system.
I hope you keep in mind these reminders. I will be right back with a full response! :thumbsup:

Thank you.
  • 0

#4
mikeeb1973

mikeeb1973

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helllo pyxis
thank you for your time
I am on my phone now and will be back at my pc at around 9am GMT
again thanks for your time :-D
  • 0

#5
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
Hi mikeeb1973,

I'd like to ask you to run a few more scans to help me address this annoying redirect issue.

  • Step 1

    Download 'AdwCleaner by Xplode' and save it to your desktop.

  • Simply double-click the program icon to run it. It will ask for administrator privileges.
  • Click Scan and choose Clean after.
  • Wait for it to finish. It won't take long.
  • Click OK for the next prompts. Your system will automatically reboot.
  • A log will automatically pop-up after rebooting. Alternatively, you can find it at C:\AdwCleaner[S*].txt.
  • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  • Step 2

    Download 'MiniToolBox by Farbar' and save it to your desktop.

    • Simply double-click the program icon to run it. It will ask for administrator privileges.
    • Ensure no browser is running. Check the following boxes:

    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List Content of HOSTS
    • List IP Configuration
    • List Winsock Entries
    • List Installed Programs
    • List Devices
    • List Users, Partitions, and Memory Size
  • Click Go.
  • A log will pop-up once done. Alternatively, you can find Result.txt at your desktop.
  • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  • Logs to Post
In summary of the above, I will need you to post the following log(s):
  • AdwCleaner[S*].txt (AdwCleaner)
  • Result.txt (MiniToolBox)

  • 0

#6
mikeeb1973

mikeeb1973

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Hi Pyxis
Here are the logs
Thanks

AdwCleaner.txt

# AdwCleaner v3.014 - Report created 06/12/2013 at 10:20:51
# Updated 01/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Mike - MIKE-PC
# Running from : C:\Users\Mike\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : Partner Service

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Partner

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Classes\iLivid.torrent
Key Deleted : HKLM\SOFTWARE\Classes\AppID\kt_bho_dll.dll
Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho
Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28A88B70-D874-4F73-BBBA-9B2B222FB7D6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{86676E13-D6D8-4652-9FCF-F2047F1FB000}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\ilivid

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\7k8a7kw2.default\prefs.js ]


-\\ Google Chrome v31.0.1650.63

[ File : C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [3116 octets] - [06/12/2013 10:18:07]
AdwCleaner[S0].txt - [2924 octets] - [06/12/2013 10:20:51]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2984 octets] ##########


Result.txt

MiniToolBox by Farbar Version: 13-07-2013
Ran by Mike (administrator) on 06-12-2013 at 10:29:13
Running from "C:\Users\Mike\Desktop\MiniToolbox"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Mike-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : D0-27-88-9E-4A-CB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c474:ac20:62b:d665%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 06 December 2013 10:23:03
Lease Expires . . . . . . . . . . : 07 December 2013 10:23:02
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 248522632
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-BA-45-B0-D0-27-88-9E-4A-CB
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2cce:327c:fd85:3051(Preferred)
Link-local IPv6 Address . . . . . : fe80::2cce:327c:fd85:3051%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 2a00:1450:4009:802::1001
173.194.34.67
173.194.34.66
173.194.34.65
173.194.34.68
173.194.34.64
173.194.34.73
173.194.34.70
173.194.34.78
173.194.34.69
173.194.34.72
173.194.34.71


Pinging google.com [173.194.34.66] with 32 bytes of data:
Reply from 173.194.34.66: bytes=32 time=39ms TTL=58
Reply from 173.194.34.66: bytes=32 time=38ms TTL=58

Ping statistics for 173.194.34.66:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 39ms, Average = 38ms
Server: SkyRouter.Home
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.138.253.109
206.190.36.45
98.139.183.24


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=204ms TTL=50
Reply from 206.190.36.45: bytes=32 time=195ms TTL=50

Ping statistics for 206.190.36.45:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 195ms, Maximum = 204ms, Average = 199ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...d0 27 88 9e 4a cb ......Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.2 276
192.168.0.2 255.255.255.255 On-link 192.168.0.2 276
192.168.0.255 255.255.255.255 On-link 192.168.0.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:5ef5:79fb:2cce:327c:fd85:3051/128
On-link
11 276 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::2cce:327c:fd85:3051/128
On-link
11 276 fe80::c474:ac20:62b:d665/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

=========================== Installed Programs ============================

[email protected] ISO Burner (Version: 2.5.1)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Amazon Kindle
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.2.43)
D3DX10 (Version: 15.4.2368.0902)
EPSON Scan
Google Chrome (Version: 31.0.1650.63)
Google Earth (Version: 7.1.1.1888)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.21.165)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2430)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 15.4.3502.0922)
Led Indicator Keyboard Driver
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Native Client (Version: 9.00.2047.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.2047.00)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works 6-9 Converter (Version: 14.0.6120.5002)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Norton 360 (Version: 21.1.0.18)
PCSX2 - Playstation 2 Emulator
Picasa 3 (Version: 3.9)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6410)
Safari (Version: 5.34.57.2)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.10 (Version: 6.10.104)
SUPERAntiSpyware (Version: 5.6.1032)
TomTom Voice Player
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825642) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
XBMC

========================= Devices: ================================

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 3815.91 MB
Available physical RAM: 2580.87 MB
Total Pagefile: 7630.01 MB
Available Pagefile: 6208.19 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.88 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:924.29 GB) (Free:872.74 GB) NTFS

========================= Users: ========================================

User accounts for \\MIKE-PC

Administrator Guest Mike


**** End of log ****



Cheers Pyxis
  • 0

#7
Pyxis

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Thank you for the logs. :) Can you try surfing a bit using Mozilla Firefox and Internet Explorer? Are you still getting the same issue?
  • 0

#8
mikeeb1973

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hi Pyxis
Firefox is my main Browser but it happens on all 4
cheers
  • 0

#9
Pyxis

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I take it your post means it still does, yes?
  • 0

#10
mikeeb1973

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yes pyxis
it happens on all 4 browsers
  • 0

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#11
Pyxis

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I see. I think I might have found the one causing this. I'll get back to you once my fix has been approved! :)
  • 0

#12
mikeeb1973

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ok pyxis
thank you very much
  • 0

#13
Pyxis

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  • Step 1

    If you haven't already, download 'OTL by OldTimer' and save it to your desktop or move your existing copy into the said location.

  • Simply double-click the program icon to run it. It will ask for administrator privileges.

    Posted Image

  • Copy and paste the following into the Custom Scans/Fixes box:

    :OTL
    SRV - [2011/08/31 11:26:15 | 000,332,272 | ---- | M] (Google Inc.) [On_Demand | Stopped] -- C:\ProgramData\Partner\Partner.exe -- (Partner Service)
    O2 - BHO: (Partner BHO Class) - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll (Google Inc.)
    
    :Files
    C:\ProgramData\Partner\
    ipconfig /flushdns /c
    
    :Commands
    [emptytemp]
    
  • Click Run Fix.
  • OTL will reboot your system. Allow it by clicking OK.
  • After the reboot, a Notepad window will appear, named MMDDYYYY_HHMMSS.log. Alternatively, you can find that log at C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log.
  • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  • Step 2

    Download the free version of 'Malwarebytes Anti-Malware by Malwarebytes Corporation' and save it to your desktop.

    • Double-click mbam-setup-*.exe and proceed to installing the program.
    • Accept the License Agreement.
    • At the end, ensure a check mark is both placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick Scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
    • In case you don't get a chance to do so, you may also find the log in the program's Logs tab.
  • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  • Step 3

    If you haven't already, download 'OTL by OldTimer' and save it to your desktop or move your existing copy into the said location.

  • Simply double-click the program icon to run it. It will ask for administrator privileges.

    Posted Image

  • Copy and paste the following into the Custom Scans/Fixes box:

    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    dir "%systemdrive%\*" /S /A:L /C
    /md5start
    services.*
    explorer.exe
    Userinit.exe
    svchost.exe
    /md5stop
    CREATERESTOREPOINT
  • Click Run Scan.
  • Files are being searched and it may take some time. Once done, two Notepad windows will appear, named OTL.txt and Extras.txt. Alternatively, you can also find these at your desktop.
  • Copy and paste (CTRL + A and CTRL + C) the content of these logs in your next reply.
  • Logs to Post
In summary of the above, I will need you to post the following log(s):
  • MMDDYYYY_HHMMSS.log (OTL)
  • mbam-log-*.txt (Malwarebytes' Anti-Malware)
  • Extras.txt (OTL)
  • OTL.txt (OTL)

  • 0

#14
mikeeb1973

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i will post on monday when back at pc if ok pyxis?
  • 0

#15
Pyxis

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That is fine. :)
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