[Buddierdl]

Okay, let's try removing the remaining Avast and AVG and see if that helps. If not, we'll try a registry backup.

Run this fixlist with FRST as before and post the resulting fixlog.txt.

See if it boots now.

Attached Files

•  fixlist.txt   324bytes   484 downloads

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ok here is that fix log. I tried booting and its still just showing the black the screen then restarting

Attached Files

•  Fixlog.txt   1005bytes   573 downloads

[Wayzofthedozer]

ok here is that fix log. I tried booting and its still just showing the black the screen then restarting

Attached Files

•  Fixlog.txt   1005bytes   573 downloads

[Buddierdl]

Ok. This fix should restore the registry from Nov. 9. Run it in the same way as before. Let me know if it boots after this.

Attached Files

•  fixlist.txt   29bytes   486 downloads

[Wayzofthedozer]

it still wouldn't boot. i attached the fix log and a new full scan. also i ran in safe mode and it froze on this line \windows\system32\DRIVERS\CLASSPNP.SYS

Attached Files

•  Fixlog.txt   986bytes   491 downloads
•  FRST.txt   23.06KB   478 downloads

[Buddierdl]

Okay, here is one more fixlist to try. Some of the malicious entries came back with the registry backup. While you try this, I am going to ask for some advice from my colleagues.

Attached Files

•  fixlist.txt   340bytes   541 downloads

[Wayzofthedozer]

here is the fix log and a new scan. the computer still black screen then restarted

Attached Files

•  Fixlog.txt   877bytes   496 downloads
•  FRST.txt   22.72KB   475 downloads

[Buddierdl]

Ok, this fix has been recommended by a colleague. Try it and let me know.

Thanks for sticking with me. I'm sorry this is taking so long to resolve, but this one is being stubborn. Hopefully, we'll get it in the end.

Attached Files

•  fixlist.txt   580bytes   488 downloads

[Wayzofthedozer]

Thank you for taking the time to help me. I attache the fix log and a new scan. Its still loading the windows logo then going to a black screen with the mouse, I can move the mouse so its not completely frozen. I also ran safe mode and its still freezeing on \windows\system32\DRIVERS\CLASSPNP.SYS

Attached Files

•  FRST.txt   22.15KB   528 downloads
•  Fixlog.txt   1.48KB   487 downloads

[Buddierdl]

Okay, I need to look in another place with this fix.

Attached Files

•  fixlist.txt   199bytes   472 downloads

[Wayzofthedozer]

ok here is the fix log and a new scan. its still doing the black screen then restarting

Attached Files

•  FRST.txt   22.15KB   501 downloads
•  Fixlog.txt   2.13KB   501 downloads

[Buddierdl]

That looks okay.

Can you try a startup repair now that we have removed the malware entries.

Just start the Recovery Console as if to run FRST, but choose "Startup Repair" instead. Let me know if that works.

No need for another FRST scan.

[Wayzofthedozer]

it says it cant repair the computer automatically
problem details

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200598
Problem Signature 05: ManualRepair
Problem Signature 06: 13
Problem Signature 07: NoBootFailure
OS Version: 6.1.7600.2.0.0.256.1
Local ID: 1033

[Buddierdl]

Ok, we'll keep plodding along.

You said you ran chkdsk. Did it complete? Did it show any errors or bad clusters?

Can you please try tapping F8 at boot (like you were entering Safe Mode), but choose Last Known Good Configuration.

[Wayzofthedozer]

chkdsk didnt find any errors and last known config didnt work either

[Buddierdl]

Can you go into you BIOS and look for the Hard Drive Configuration.

It will probably say IDE, ATA, or AHCI. If it is IDE or ATA switch it to AHCI. If it is AHCI, switch it to IDE or ATA. See if that works.

If not, do you have a dedicated video card (as opposed to motherboard video)?

Attached Files

•  fixlist.txt   49bytes   486 downloads