[Arklelinuke]

I'm a computer tech, and I have this HP Pavilion dv7. Virus and Registry scans are showing up clean, but the system is incredibly slow unless in safe mode. Have any miracle fixes? I've already tried Malwarebytes, System Mechanic Premium, and Regvac.

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Hello Arklelinuke,

I'm a computer tech, and I have this HP Pavilion dv7.

Is this a business and you're working on a customer's computer or are you an IT working on a company computer?

[godawgs]

Hello Arklelinuke,

I'm a computer tech, and I have this HP Pavilion dv7.

Is this a business and you're working on a customer's computer or are you an IT working on a company computer?

[Arklelinuke]

I'm working on a customer's computer. I've gotten most other things fixed, but this has me tearing my hair out while trying to install antivirus, which, of course, won't install in safe mode -_-

[godawgs]

Welcome to the forums!
. My name is godawgs and I will be assisting you with your Virus / Malware issues.
I will start working on your Malware issues. This may, or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for this issue on this machine!

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.
If you have not, please adhere to the guidelines below and then carefully follow all future instructions:

You must reply to posts within four days. If you haven't replied within that time, the topic will be closed! If you need additional time to complete things, just let me know.
If you're not sure, or if something unexpected happens, Do NOT continue! Stop and ask!

This board can notify you when a new reply is added to a topic. Please read this topic to find out how to do that.

Please do not run any tools unless instructed to do so.

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask, nothing extra. Do Not run things twice unless instructed.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• If I ask a Question just answer it, don't run anything unless directed to.

Please read every post completely before doing anything.

• Pay special attention to the NOTE: lines, or anything in red. These entries identify an individual issue or important step in the cleanup process.
• Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. Some of the steps I will be asking you to do may require you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.
• Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.

Logs from malware diagnostic or removal programs (OTL is one of them) can take some time to analyze.

• I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Lastly, Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. Some infections are so severe that we might encounter situations where the only recourse is to re-format and re-install your operating system. Don't worry, this only happens in severe cases, but, sadly, it does happen.
In light of this be prepared to back up your data. Have means of backing up your data available.

IMPORTANT:Change your browser(s) to download any tools to the desktop.
Follow the directions here
For FireFox check the dot beside "Always ask me where to save files."
For Chrome, check the box beside "Ask where to save each file before downloading"
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.


Step-1.

OTL Custom Scan

Download OTL to the Desktop. It is important that it is download to the Desktop.

1. Please copy the text in the Quote box below, (Do Not copy the word Quote), and paste it in the box in OTL. To do that:

• Highlight everything inside the quote box, (except the word Quote), right click the mouse and click Copy.

createrestorepoint
netsvcs
baseservices
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
winsock.*
qmgr.dll
services.*
consrv.dll
wshelper.dll
/md5stop
dir "%systemdrive%\*" /S /A:L /C

2. Open on the desktop. To do that:

• XP users: Double click on the OTL icon.
• Vista / 7 Users: Right click on the icon and click Run as Administrator)

Make sure all other windows are closed.

• You will see a console like the one below:
  
  
  
• Click the box beside Scan All Users at the top of the console
• IF this is a 64-bit system, click the box beside Include 64bit Scans at the top of the console.
• Make sure the Output box at the top is set to Standard Output.
• Check the boxes beside LOP Check and Purity Check.
• Place the mouse pointer inside the box, right click and click Paste. This will put the above script inside OTL
• Click the button. Do not change any settings unless otherwise told to do so.
• Let the scan run uninterrupted.
• When the scan completes, it will open OTL.Txt on the desktop. The Extras.txt file will be minimized on the taskbar. These files are also saved in the same location as OTL (it should be on your desktop).
• Please copy the contents of this file and paste it into your reply. To do that:
• On the OTL.txt file Menu Bar click Edit then click Select All. This will highlight the contents of the file. Then click Copy.
• Right click inside the forum post window then click Paste.This will paste the contents of the OTL.txt file in the in the post window.

Repeat for the Extras.txt file


Step-2.

Run aswMBR

• Download aswMBR.exe to your desktop.
  
• Double click the aswMBR.exe file to run it. (Windows /7 users: Right click the file and click Run as Administrator. If you get a UAC window, allow the file to run.
• If it asks you if you want to download the latest virus definitions, click Yes
• Be sure the A/V Scan: is set to QuickScan
• Click the "Scan" button to start the scan
  
  
• On completion of the scan click save log. Save it to your desktop and post in your next reply.
  

NOTE: When you run aswMBR, if it is shutdown automatically, then it is most likely the infection detecting that aswMBR is running and terminating it. In this situation you should rename the executable (aswMBR.exe) to iexplore.exe and try it again.


Step-3.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The OTL.txt log
2. The Extras.txt log
3. The aswMBR log

[Arklelinuke]

Thanks, but I already got it fixed thanks to some help in the IRC channel!

[godawgs]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.