[Christy A]

I have a HP laptop running Windows 8 and use Firefox as my browser. My sons use my computer for games and stuff too and during the last few days I noticed that when I perform an internet search the result page comes up but then changes to a different one from something called NetSpark. I have no idea what this is and don't really want it. I researched the company but there is no info on how to get rid of it. I can't find any program or add-ons or anything to delete. Any ideas on this?

Edited by Christy A, 08 December 2013 - 08:53 PM.

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Hi Christy,

Is this the site in question: http://www.netspark.com ?

If so, do you have any parental controls setup on your router or computer?

I was able to dig up the following solution from NetSpark for parental control: http://www.esafely.com/


If you have no desire for this software, type "about:addons" into your URL bar. Navigate to the "Extensions" tab, and click the Remove button for anything matching "eSafely" and/or "NetSpark".

It might help to ask your son about this, as well.

[Z3n]

Hi Christy,

Is this the site in question: http://www.netspark.com ?

If so, do you have any parental controls setup on your router or computer?

I was able to dig up the following solution from NetSpark for parental control: http://www.esafely.com/


If you have no desire for this software, type "about:addons" into your URL bar. Navigate to the "Extensions" tab, and click the Remove button for anything matching "eSafely" and/or "NetSpark".

It might help to ask your son about this, as well.

[Christy A]

Thanks Xenon! It may be part of the parental controls as you say. That makes sense now! I had never heard of them and it just started coming up. But parental controls were set up not long ago so I got it now.

Thanks!!

[Z3n]

Thanks Xenon! It may be part of the parental controls as you say. That makes sense now! I had never heard of them and it just started coming up. But parental controls were set up not long ago so I got it now.

Thanks!!

No problem, let me know if you need anything else