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Can't access Internet


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#1
Morris6996

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My computer after I did a full system recovery will not access the internet although it shows it's connected. I've tried several things, also the keyboard will only work properly if num lock is not engaged; otherwise it shows numbers when you type letters on the right hand side of the keyboard.
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#2
Ztruker

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Click on Start then Run or press Window key (next to left Ctrl key) +R and paste the following into the Run box, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.

If you don't have a Run selection off the Start menu, see here: Enable Run Command on Windows 7 or Vista Start Menu, or just press Windows Key (next to the left Ctrl key) + R.

Also, what is the make and model number (complete please) of the computer?
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#3
Morris6996

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Windows IP Configuration

Host Name . . . . . . . . . . . . : Erica-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1E-4C-91-D2-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::28da:415c:10ff:6700%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.95(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 14, 2013 10:14:59 PM
Lease Expires . . . . . . . . . . : Sunday, December 15, 2013 10:14:58 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 285220428
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-00-00-00-00-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{92EEC6E8-E382-4BB9-A977-C779044B2020}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.95%16(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Disabled
Ping request could not find host yahoo.com. Please check the name and try again.
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#4
Morris6996

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HP Pavilion dv9000
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#5
Ztruker

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You are getting an IP Address from your router/modem.

IPv4 Address. . . . . . . . . . . : 192.168.1.95(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 14, 2013 10:14:59 PM
Lease Expires . . . . . . . . . . : Sunday, December 15, 2013 10:14:58 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 285220428
DNS Servers . . . . . . . . . . . : 192.168.1.254

but a PING fails, so there is a problem with the DNS server which is the router/modem.

Do you have your own Router or is the wireless connection provided by your ISP's modem?

Try switching to OpenDNS servers as a test: Use OpenDNS

208.67.222.222
208.67.220.220

If that works then there is a problem with the router/modem.
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#6
Morris6996

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It didn't work, and I am using an ISP modem from AT&T.
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#7
Ztruker

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With the OpenDNS servers in place, post the output of ipconfig /all again please.
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#8
Morris6996

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Windows IP Configuration

Host Name . . . . . . . . . . . . : Erica-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1E-4C-91-D2-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::28da:415c:10ff:6700%14(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.103.0(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 285220428
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-00-00-00-00-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.103.0%22(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Disabled
Ping request could not find host yahoo.com. Please check the name and try again.
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#9
Ztruker

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That looks very good.

Try this from a Elevated Command Prompt

ipconfig /flushdns
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#10
Morris6996

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I am still not able to connect to the internet.
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#11
Ztruker

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Try this.

In the URL area, enter http://74.125.228.96 and press Enter. That should take you to Google. If it works then we definitely have a DNS problem or a ISP modem security problem.

Edit: Actually, you can just click on the above and it should take you to Google.
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#12
Morris6996

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It says internet explorer can not display the website. If it helps I tried changing the home page to google a couple times the other day but every time I open IE it changes back to a Microsoft address. http://go.microsoft..../?LinkId=76277.
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#13
Morris6996

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Also, I'm running a laptop, a desktop, a Mac, a TV, 2 PlayStations, 3 phones, an iPad, and a Surface on this same network and have no issues with them connecting. I also tried connecting it directly to the modem originally via a Cat5 and it had the same issue.
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#14
rockmilk

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Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
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#15
Morris6996

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Farbar Service Scanner Version: 05-12-2013
Ran by Erica (administrator) on 17-12-2013 at 22:01:07
Running from "F:\"
Microsoft® Windows Vista™ Home Premium (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is offline
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2006-11-02 00:58] - [2006-11-02 00:58] - 0802816 ____A (Microsoft Corporation) D944522B048A5FEB7700B5170D3D9423

C:\Windows\system32\dnsrslvr.dll
[2006-11-02 00:46] - [2006-11-02 01:46] - 0083968 ____A (Microsoft Corporation) 7EF78529439683570884F9308A02EC11

C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll
[2007-10-22 23:08] - [2007-10-22 23:08] - 0102912 ____A (Microsoft Corporation) 56AA904311B3BACC67DBA8679AFF73D4

C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2006-11-02 01:14] - [2006-11-02 01:46] - 1568256 ____A (Microsoft Corporation) 9397D21939A25DA1BD0ED8DB5BB3C853

C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll
[2006-11-02 00:51] - [2006-11-02 01:46] - 0259584 ____A (Microsoft Corporation) DFB250BAC1A9108ABD777EA181E32015

C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2006-11-02 00:50] - [2006-11-02 01:46] - 0545792 ____A (Microsoft Corporation) B46D8EA6DD30BAA49F674DACDC4C491F



**** End of log ****



MiniToolBox by Farbar Version: 13-07-2013
Ran by Erica (administrator) on 17-12-2013 at 22:03:32
Running from "F:\"
Microsoft® Windows Vista™ Home Premium (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5007 802.11b/g WiFi Adapter = Wireless Network Connection (Connected)
NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set interface luid=loopback_0 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled
set interface luid=ethernet_1 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled
set interface luid=ethernet_2 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled
set interface luid=ethernet_6 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled
set interface luid=wireless_0 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Erica-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1E-4C-91-D2-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::28da:415c:10ff:6700%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.114(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, December 17, 2013 9:59:40 PM
Lease Expires . . . . . . . . . . : Wednesday, December 18, 2013 9:59:41 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 285220428
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-00-00-00-00-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{92EEC6E8-E382-4BB9-A977-C779044B2020}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.114%17(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 208.67.222.222:53

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 208.67.222.222:53

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
13 ...00 1e 4c 91 d2 bb ...... Atheros AR5007 802.11b/g WiFi Adapter
10 ...00 00 00 00 00 00 ...... NVIDIA nForce Networking Controller
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 isatap.{92EEC6E8-E382-4BB9-A977-C779044B2020}
12 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.114 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.114 281
192.168.1.114 255.255.255.255 On-link 192.168.1.114 281
192.168.1.255 255.255.255.255 On-link 192.168.1.114 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.114 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.114 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
17 286 fe80::5efe:192.168.1.114/128
On-link
13 281 fe80::28da:415c:10ff:6700/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/17/2013 10:02:15 PM) (Source: WerSvc) (User: )
Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9.

Error: (12/16/2013 08:46:00 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.16512, time stamp 0x46807103, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000,
process id 0x630, application start time 0xiexplore.exe0.

Error: (12/14/2013 11:48:18 AM) (Source: Application Error) (User: )
Description: Faulting application SecureDownloadManager.exe, version 3.1.4.0, time stamp 0x5283c797, faulting module SecureDownloadManager.exe, version 3.1.4.0, time stamp 0x5283c797, exception code 0xc0000005, fault offset 0x00005616,
process id 0x14f4, application start time 0xSecureDownloadManager.exe0.

Error: (12/14/2013 11:47:15 AM) (Source: Application Error) (User: )
Description: Faulting application SecureDownloadManager.exe, version 3.1.4.0, time stamp 0x5283c797, faulting module SecureDownloadManager.exe, version 3.1.4.0, time stamp 0x5283c797, exception code 0xc0000005, fault offset 0x00005616,
process id 0x13f4, application start time 0xSecureDownloadManager.exe0.


System errors:
=============
Error: (12/17/2013 09:33:24 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (12/17/2013 09:32:07 PM) (Source: Microsoft-Windows-Kernel-WHEA) (User: NT AUTHORITY)
Description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

Error: (12/17/2013 09:31:52 PM) (Source: ACPI) (User: )
Description: IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 13, function 0.
Please contact your system vendor for technical assistance.

Error: (12/17/2013 09:31:52 PM) (Source: ACPI) (User: )
Description: IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 12, function 0.
Please contact your system vendor for technical assistance.

Error: (12/15/2013 07:43:05 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.114 for the Network Card with network address 001E4C91D2BB has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player ActiveX (Version: 9.0.47.0)
Adobe Reader 8.1.0 (Version: 8.1.0)
Adobe Shockwave Player (Version: 10.2.0.023)
AIM 6
AppCore (Version: 1.3)
Atheros Driver Installation Program (Version: 7.1)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
ccCommon (Version: 107.0.0.102)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
Component Framework (Version: 2006.1.3.35)
Conexant HD Audio (Version: 4.31.0.50)
CyberLink YouCam (Version: 1.0.1002)
DVD Suite (Version: 5.5.0928)
EA Link (Version: 3.1.1.4)
ESU for Microsoft Vista (Version: 2.0.10.1)
Hauppauge MCE XP/Vista Software Encoder (2.0.25149) (Version: 2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check (Version: 1.1.11.0)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.62.5)
HP Active Support Library (Version: 2.3.0.2)
HP Customer Experience Enhancements (Version: 5.4.0.2430)
HP Doc Viewer (Version: 1.02.0001)
HP Easy Setup - Frontend (Version: 5.4.0.2430)
HP Help and Support (Version: 1.5.1)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Quick Launch Buttons 6.30 E1 (Version: 6.30 E1)
HP QuickPlay 3.6
HP QuickTouch 1.00 C4 (Version: 1.0.7)
HP Smart Web Printing (Version: 3.0.17.0)
HP Total Care Advisor (Version: 1.4.19.2433)
HP Update (Version: 4.000.006.003)
HP User Guides 0088 (Version: 1.02.0000)
HP Wireless Assistant (Version: 3.00 H2)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
Java™ 6 Update 2 (Version: 1.6.0.20)
LabelPrint (Version: 2.20.2128)
LightScribe System Software 1.10.13.1 (Version: 1.10.13.1)
LiveUpdate (Symantec Corporation) (Version: 3.4.0.162)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Works (Version: 9.7.0621)
MSCU for Microsoft Vista (Version: 1.0.1.9)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: HPCMPQ1902)
NetWaiting (Version: 2.5.46)
Norton AntiVirus (Version: 15.0.0.58)
Norton AntiVirus Help (Version: 15.0)
Norton Confidential Core (Version: 2.0.0.84)
Norton Internet Security (Symantec Corporation) (Version: 15.0.0.60)
Norton Internet Security (Version: 15.0.0.60)
Norton Protection Center (Version: 3.1.0.98)
NVIDIA Drivers
Power2Go (Version: 5.6.3327)
PowerDirector (Version: 6.5.2129)
PSSWCORE (Version: 2.02.0000)
QuickPlay SlingPlayer 0.4.4 (Version: 0.4.4)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (Version: 3.51.01)
Secure Download Manager (Version: 3.1.40)
Slingbox Flash Tour (Version: 1.0.0)
SlingPlayer (Version: 1.04.0206)
SPBBC 32bit (Version: 4.0.0.134)
Symantec Real Time Storage Protection Component (Version: 10.2.0.57)
SymNet (Version: 8.0.0.129)
Synaptics Pointing Device Driver (Version: 10.0.13.2)
The Sims™ Life Stories (Version: 1.00.0000)
Update for Office 2007 (KB934528)
VideoToolkit01 (Version: 100.0.128.000)
Viewpoint Media Player
Vongo (Version: 1.51.40)
WeatherBug Gadget (Version: 1.0.0.6)
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 3262.13 MB
Available physical RAM: 2411.22 MB
Total Pagefile: 6707.56 MB
Available Pagefile: 5887.06 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.52 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:137.14 GB) (Free:108.62 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.9 GB) (Free:1.83 GB) NTFS
4 Drive f: (Lexar) (Removable) (Total:3.67 GB) (Free:3.14 GB) FAT32

========================= Users: ========================================

User accounts for \\ERICA-PC

Administrator Erica Guest


**** End of log ****
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