Hello KiminKC,
Welcome to Geekstogo.
See if you can do this.
Please download
Farbar Recovery Scan Tool and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Plug the flashdrive into the infected PC.
Enter
System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Select English as the keyboard language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:- Insert the installation disc.
- Restart your computer.
- If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
- Click Repair your computer.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select
Command Prompt[*]In the command window type in
notepad and press
Enter.
[*]The notepad opens. Under File menu select
Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type
e:\frst.exe (for x64 bit version type
e:\frst64) and press
EnterNote: Replace letter
e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click
Yes to disclaimer.
[*]Press
Scan button.
[*]It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
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