I hope this is the correct area to start this thread. I have an HP Pavillion dv7 laptop running Windows 7 and McAfee All Access Total protection. I also have Driver Detective installed. Recently the laptop has been unable to load any updated drivers (shows the driver updates are loading but never holds them) as well as the fingerprint scanner on the hardware itself has stopped. As a matter of fact the scanner portion of the printer that was attached also stopped working. It seems neither scanner can be recognized. OTL Log is copied below in its entirety.
Any help will be GREATLY appreciated and thanks in advance!
OTL logfile created on: 12/16/2013 5:41:01 PM - Run 1
OTL by OldTimer - Version 18.104.22.168 Folder = C:\Users\Brian\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.16428)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
5.48 Gb Total Physical Memory | 2.01 Gb Available Physical Memory | 36.73% Memory free
10.96 Gb Paging File | 7.19 Gb Available in Paging File | 65.66% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 578.54 Gb Total Space | 206.30 Gb Free Space | 35.66% Space Free | Partition Type: NTFS
Drive D: | 17.33 Gb Total Space | 1.89 Gb Free Space | 10.93% Space Free | Partition Type: NTFS
Drive F: | 99.34 Mb Total Space | 91.20 Mb Free Space | 91.81% Space Free | Partition Type: FAT32
Computer Name: BRIAN-HP | User Name: Brian | Logged in as Administrator.
Edited by phillpower2, 21 December 2013 - 12:59 PM.
OTL removed as not used on these forums