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PC stuck on the windows logo and wont boot up.


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#1
lsaleh29

lsaleh29

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I have attempted many things to solve this issue but I have had no luck. I would appreciate any help that anyone would offer.

My PC will not boot up all of the way. When I start my computer which had windows 7 everything seemed to work fine until the windows logo appears and then the computer freezes up.

I connected HD to my other computer with SATA connector with USB and ran Norton Antivirus software 4x and removed some Viruses out of there the first time but I don't remember what they

were called. All other times no viruses were detected.

I have attempted to run scan on HD. Did not work.

I have downloaded the Disk scan tester from the manufactures website and that told me that it failed some critical test but it didn't say what and it told me what option to fix it. I ran

it a second time and it passed.

I backed up all of my data and reformatted the HD and attempted to place windows 8 on the PC and it still got stuck at the windows logo.

I have restored the defaults settings didn't help.

I purchased a new HD in thinking that maybe it had bad sectors or something and a new HD would fix the issue but that was not the case.

I really don't know what the issue would be anymore and I am out of ideas.

PLEASE HELP....

Edited by lsaleh29, 22 December 2013 - 02:27 AM.

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#2
Ztruker

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What is the make and full model number of the computer?
How much ram does it have?
Did you do anything just prior to this happening, like add or replace hardware, connect a new device (printer, flash drive, blue tooth device) or add or remove software?

Try removing 1/2 of the ram, see what happens. If same, swap ram and try again.
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