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Virus recovery, can't install virus protection software


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#16
RKinner

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Can you download and run Windows Repair All in One?


http://www.tweaking....all_in_one.html

Download it and save it then run it.

You can skip to step 4 or 5 where it gives you the same picture as in the above link.

Make sure these are checked before hitting Start:

Reset Registry Permissions
Reset File Permissions
Remove Policies Set By Infections
Unhide Non System Files
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#17
RKinner

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Also you may have turned networking off with msconfig so go back in and tell it to do a normal startup then try safe mode with networking
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#18
Cerberus262

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Stupid me on the networking thing - not thinking for myself while following directions ;-)

Downloaded the repair utility. Not seeing the screen you refer to. When I started, it noted that all options may not be available in safe mode. Also, the version is 2.1.0 vs 2.0.0 in the screenshot. Not sure if that's the reason.

I see Step 1 which is referring to MBAM, Step 2 referring to Check Disk, Step 3 referring to system file check, Step 4 referring to registry backup/system restore point, then Start Repairs, then Settings which only has the option to change log file location.
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#19
RKinner

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Start Repairs is what we want.
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#20
Cerberus262

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YEAH!!! Got my desktop back. THANKS!!!

So should I try for a fresh install of Avast or any other steps you want me to take first?
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#21
RKinner

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Might as well.

You might want to try posting on the Avast forum. Maybe you can get one of their engineers interested.
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#22
RKinner

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Also I see you have sxstrace turned on. After the install fails you need to turn it off:

sxstrace stoptrace
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#23
Cerberus262

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I abandoned Avast in favor of another AV program. I'm not loyal to a fault...

Ended up installing Ariva and it went well. I consider the problem solved.

Thanks for your assistance, especially over the holidays - very much appreciated.
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#24
RKinner

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I think we are done and can clean up

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will remove all old System Restore points which might have problems.



You can uninstall or delete any tools we had you download and their logs.

If we ran Combofix:To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.



OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

Unless you have the latest version of Avast which has its own update checker: To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. Windows always hides its icon so you need to unhide it. Click on the up arrow to the left of the clock. Then click on Customize. Maximize the window so you can see all of the options. Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications. OK. When you reboot you should see the icon. It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser. (Seems to work best if it uses Firefox. If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results. Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it. While there, also check Hide Beta Versions. OK. ) You will see a list of programs that have updates with green down arrows next to them. You do not need to download any Beta Versions. There is an option Settings to Hide Beta Versions. I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases. OK.

You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on. Go to adblockplus.org with each browser and get the add-on.

If Chrome/Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Close Chrome/Firefox. Hit Optimize. You can run it any time that Chrome/Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

CryptoPrevent

http://www.foolishIT.../cryptoprevent/

The free version does not update on its own so you should check for updated versions once in a while.



If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works.


My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron
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