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nvtray.exe/ interent explorer wont load. [Closed]


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#1
liltriz

liltriz

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hey, recently i have been these random message boxes comming up on my screen saying nvtray.exe application error, with some codes and a debug option that does not work, i think it is some kind of virus i was trying to browse the web via internet explorer and at first the window loaded fine but there was no website it was all blank and i did not have access to all my settings, then later on the internet wouldnt even work and if i tried entering a site it would just not respond and crash
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#2
pystryker

pystryker

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Hello, sorry for the delay, and welcome to Geeks to Go! My nickname is Pystryker :) , and I will be helping you with your issue today.

Please note: I am currently in training and all my fixes must be approved by my teacher before being posted. This gives you the advantage of having two people working to solve your problems.

Before we get started, I have a few things I need to go over with you

  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process.
  • Please subscribe to this topic. By subscribing, the board will notify you when a new reply is added to your topic. You can find instructions on how to do that by clicking here.
  • If any of your security programs give you a warning about any tool I ask you to use, please do not worry. All the links and tools I provide to you will be safe.
  • Please read through my instructions carefully and completely before executing them.
  • Please make sure that all the programs I ask you to download are downloaded to and run from your Desktop.
  • Please make sure you print out these instructions so that you will be able to refer to them while working on your machine. Part of the solution(s) to your problem may involve us working in Safe Mode and you will need them to go by.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • Please read through my instructions carefully and make sure you complete them from start to finish. I will make sure that I lay the instructions out in a step by step order to make them easy to follow
  • This is a complicated process. It requires several steps, patience, and careful following of my instructions in the order they are given to diagnose your problems to get your machine back in working order.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. I promise to do the same for you.
  • Please make sure you reply within 3 days to my responses, if there is no reply within 3 days, the topic will be closed and you will need to request the topic be reopened.
  • Before we get started, please remember we will do our best to get your machine repaired. However, there are some cases where the only solution is a reformat and reinstall of the operating system. This is a worst case scenario though.
  • It is impossible for me to know what interactions may happen between your computer's software and the tools we will use to clean your machine. Therefore, I highly recommend you backup any critical personal files on your machine before we start.
  • If possible, please have your original Windows installation disks handy, just in case.
  • If you have any questions at all, please don't hesitate to ask. There's no such thing as a stupid question when dealing with malware.
  • If you are unsure of an instruction I give you, or if something unexepected occurs, Do NOT proceed! Stop and ask for clarification of the instruction or tell me what occurred.
  • Please copy and paste the contents of any requested logs in your replies. Do not attach the log files in your replies unless requested to do so.
  • Please remember, the fixes are for your machine and your machine ONLY!



Once we have cleaned your machine, we'll have some cleanup and prevention steps to go through. We will also provide you with some information about how to reduce your chances of infection and get some protections in place to help defend you against this in the future

Please be patient while I am analyzing your logs. I know you are probably scared and very frustrated with this problem, but I am a volunteer and sometimes life does get in the way. :)

Now, let's get started, shall we? :thumbsup:



Step 1: Download and Scan with OTL

Download OTL

Download OTL to your desktop by clicking here. If for some reason, that link is not working, please click here for a secondary site.

  • Close any open windows and then double click (Vista, Windows 7, 8, right click and then click Run as Administrator) the icon to start OTL.
  • Please make sure the following boxes are checked.
  • Scan All Users
  • Use Company-Name WhiteList
  • Skip Microsoft Files
  • Use No-Company-Name Whitelist
  • LOP Check
  • Purity Check
  • Please check Use Safelist is checked under Extra Registry.
  • Copy the contents of the quote box below Do not copy the word quote! and paste them into the Custom Scans/Fixes box at the bottom of OTL's control panel.

    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    dir "%systemdrive%\*" /S /A:L /C

  • Click the Run Scan button.

Posted Image

  • Please do not interrupt the scanning process. It may take a while to complete the scan, so please be patient. :)
  • When the scan is finished, it will generate 2 logs, OTL.txt and Extras.txt, each in a Notepad window. Both of these logs are saved in the same location as OTL. In this case, on your desktop.
  • Please post each log in your next reply.


Step 2: Download and Scan with aswMBR


  • Please download aswMBR.exe to your desktop.
  • Double click the file to run it.
  • It will ask if you want to download the latest Avast! virus definitions, please answer yes.

Posted Image

  • Click the Scan button to begin the scan.

Posted Image

  • Once the scan has finished, click on Save Log, save it to your desktop as asw.txt, and please post it in your next reply.
  • Click Exit


Things I need to see in your next post:

OTL Log

Extras Log

aswMBR Log

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#3
liltriz

liltriz

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Alright thankyou very much for the reply especially at this time of year, well my cpu and memory seems normal mainly because i have no internet anymore, not that i dont but my conputer is not able to join wifi, also i have no control over brightness anymore, i cannot do a system refresh either i dont know where to start now either to download those on a usb if they work offline if that would even be a posibility? Or to start somewhere else on my laptoP also i am currently running on windows 8 so i dont have a start menu i just scroll to the corner to open apps pages, things i previously noticed ok so my intenet was not working at all at first stages i saw of infections like browser would oPen but at attempt to go to a website it would crash and the internet would not open at a point internet explorer that is, fire fox worked fine and later i downloaded chrome which also worked but before that i would get nvtray.exe application errors and it would give me codes and an option to debug that option would be followed with a blank message box and options retry/ cancel cancel was also a option in the nvtray.exe application error, and then i did a system restore somewhere along the lines then it worked and i website i use www.slicethepie.com was working then boom randomly asks me to updatr my internet explorer and it just wouldnt work from then on on internet explorer so i had a program kind of like a bot for a game running and my game was going all good then i came back a while later it just wasnt connecting and my internet was off and i mean i noticed alot of my files werent the size i found them to be on the internet example my dllhost.exe 11-14 kb i forget svchst3g.exe 9 kb then i got some files from my friends laptop that were 10 kb and 8 kb the supposed proper sizes and had to do sfc /scannow which did not repair the files so i manually replaced those 2 files but also noticed svchost.exe in windows/SysWOW64 or something like that svchost.exe being a bigger file too and i could not manually replace that but i dont know if it is virused either i think my pcs done.
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#4
pystryker

pystryker

    Trusted Helper

  • Malware Removal
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Can you download them to a USB, transfer them to the infected computer's desktop and then run them?
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#5
CompCav

CompCav

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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