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Cant playback my videos/photos....


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#1
Ali_K

Ali_K

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Please help!! I donot have the bundled software for my FS306 camcorder to transfer my videos/photos to my PC. I paid and downloaded them from the Pixela website in zip files, but I cannot install them, unsure how to access them . They are Pixela application ver 1.5 Disc 1 transfer utlities and disc 2 video tools. I use windows Vista. I would very much appreciate all the help I can get as I have very basic knowledge of computers. Thankyou.
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#2
zep516

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Hi Ali_K,

Did you right click on the zip folder and choose extract ?

Thanks
Joe :)
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#3
Ali_K

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Thanks Joe for replying.:)

Yes I did and it has come up with a folder named no.10, under which are 14 things- manual,autorun, data 1, data 1.hdr, data 2,music utility, engine 32, layout bin, pixela, pmark, setup and setup 1bt. I clicked auto run and it just came up blank with a notepad box...
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#4
zep516

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Hi,

I'd be inclined to click one of the set up files from what I'm seeing.

Have you tried to get help directly from cannon, located Here.

Thanks
Joe :)

Edited by zep516, 27 December 2013 - 11:09 PM.

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#5
Ali_K

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Yes I did click on all setup files- "Windows cannot complete extraction, destination file could not be created".

Contacted Cannon who told me to go to Pixela websitewho told me to download the applications, which I did, and am now stuck at this point. Tried googling problem and searching Pixelas site for info on installing- no luck.
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#6
zep516

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Hi,

Lets look at this error "Windows cannot complete extraction, destination file could not be created". See if you can make any sense in the information below, It also could be a bad download as mentioned in the link below, as well as some other ideas for you there.

http://answers.micro...38-39944a1ebf77

Good luck,

Thanks
Joe :)

Edited by zep516, 29 December 2013 - 02:00 PM.

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#7
Ali_K

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Am all sorted now- have managed to transfer files and open, with the info you posted Joe- many thanks for your assistance.
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#8
zep516

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Hi Ali_K,

Happy New Year.

I am thrilled that I was able to lead you down the right road :)

Joe
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