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Computer can't find network


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#1
TheAllyClark

TheAllyClark

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Hi computer minded goons.

My old router broke, so I bought a new one. It set up fairly easily, it's visible to every iPad, iPhone etc.

The only problem is, I can't get it to connect to my actual PC. My PC just refuses to find the network and instead tries to connect to "Realtek PCI family controller" which I have no idea what that is because the new router is netgear and the last one was Belkin.

It's really frustrating. I'm not computer minded but I can do the basics. Except this is seems, even though the old Belkin one was a easy to set up.

I'm running windows 7.

Please help goons!
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#2
SleepyDude

SleepyDude

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Hi TheAllyClark :welcome:

Can you tell us if the computer is connected to the router by cable or wireless?

Lets take a look, I need you to use a working computer to download a file and transfer to the bad one using a flash drive.

Download MiniToolBox and save the file to the flash drive.
Insert the flash drive on the problematic computer, close the browser and run MiniToolBox, check the following options:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
Click on Go.

Post the resulting log in your next reply.
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#3
TheAllyClark

TheAllyClark

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Hi guys, hered what I got. As I say, it works fine with in that all the phones, xboxs etc cant connect to it, but I cannot get it to connect to the actual main family computer. I can't even find it to try.

MiniToolBox by Farbar Version: 18-12-2013
Ran by Ally (administrator) on 30-12-2013 at 00:12:07
Running from "C:\Users\Ally\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Ally-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 90-FB-A6-38-0D-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e49a:36bf:ebd9:6913%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 30 December 2013 00:05:11
Lease Expires . . . . . . . . . . : 31 December 2013 00:08:45
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234889832
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-3B-D0-A9-90-FB-A6-38-0D-8B
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{75EDAA3F-E551-4777-89F2-D5F35CB52FF8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...90 fb a6 38 0d 8b ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
10 276 fe80::e49a:36bf:ebd9:6913/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 02 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 03 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 04 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 05 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 06 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 07 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 08 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 09 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 10 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\BGLsp.dll [87376] (BullGuard Ltd.)
Catalog9 22 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/29/2013 00:30:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/29/2013 00:30:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/29/2013 00:30:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/29/2013 00:30:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/28/2013 00:30:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/28/2013 00:30:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/28/2013 00:30:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/28/2013 00:30:56 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/27/2013 00:31:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/27/2013 00:31:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (12/25/2013 03:47:45 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 03:45:56 on ?25/?12/?2013 was unexpected.

Error: (12/24/2013 02:54:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BsMailProxy service.

Error: (12/24/2013 02:53:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BsFire service.

Error: (12/24/2013 02:53:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BsFileScan service.

Error: (12/22/2013 11:26:06 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:24:45 on ?22/?12/?2013 was unexpected.

Error: (12/19/2013 11:05:33 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:03:43 on ?19/?12/?2013 was unexpected.

Error: (12/18/2013 11:59:23 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:57:41 on ?18/?12/?2013 was unexpected.

Error: (12/18/2013 01:19:15 AM) (Source: DCOM) (User: )
Description: {AAC1009F-AB33-48F9-9A21-7F5B88426A2E}

Error: (12/17/2013 07:33:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:32:23 on ?17/?12/?2013 was unexpected.

Error: (12/17/2013 03:53:10 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 3.3.2.30380)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Reader 9.2 (Version: 9.2.0)
ATI Catalyst Install Manager (Version: 3.0.715.0)
BullGuard 8.7 (Version: 8.7)
Canon MP250 series MP Drivers
Catalyst Control Center Core Implementation (Version: 2009.0721.1107.18080)
Catalyst Control Center Graphics Full Existing (Version: 2009.0721.1107.18080)
Catalyst Control Center Graphics Full New (Version: 2009.0721.1107.18080)
Catalyst Control Center Graphics Light (Version: 2009.0721.1107.18080)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0721.1107.18080)
Catalyst Control Center InstallProxy (Version: 2009.0721.1107.18080)
Catalyst Control Center Localization All (Version: 2009.0721.1107.18080)
CCC Help English (Version: 2009.0721.1106.18080)
ccc-core-static (Version: 2009.0721.1107.18080)
ccc-utility (Version: 2009.0721.1107.18080)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
Football Manager 2014
Google Chrome (Version: 31.0.1650.63)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
Launch (Version: 1.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Works (Version: 9.7.0621)
PlayReady PC Runtime x86 (Version: 1.3.0)
Realtek Ethernet Controller Driver For Windows Vista and Later (Version: 1.00.0009)
Realtek High Definition Audio Driver (Version: 6.0.1.5969)
Skins (Version: 2009.0721.1107.18080)
Spotify (Version: 0.9.6.81.gd359a796)
Steam
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
VLC media player 2.1.2 (Version: 2.1.2)
WinRAR 5.01 (32-bit) (Version: 5.01.0)

========================= Devices: ================================


**** End of log ****
  • 0

#4
SleepyDude

SleepyDude

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Hi,

If you open the Command Prompt and type:
ping 192.168.1.1

What is the result?
  • 0

#5
TheAllyClark

TheAllyClark

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Hi, sorry I can't copy and paste as I still can't get my computer to connect to the internet without actually plugging the Ethernet wire directly into the modem and not using the router.

Here's a screenshot I took on my phone

Posted Image
  • 0

#6
SleepyDude

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Hi,

Uninstall BullGuard 8.7, restart and try to access the Internet if it works reinstall BullGuard immediately.

Edited by SleepyDude, 03 January 2014 - 03:12 PM.

  • 0

#7
TheAllyClark

TheAllyClark

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Hi,

That seems to have given me internet access now. So that's great, thanks for the help.

One more quick question, it says I'm connected to "network 4" rather than the name of the connection "NETGEAR499". Does this make a difference. The Ethernet is plugged into the 4th socket in the router so I'm assuming that's why it's being called "network4" ?
  • 0

#8
SleepyDude

SleepyDude

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Hi,

That seems to have given me internet access now. So that's great, thanks for the help.

One more quick question, it says I'm connected to "network 4" rather than the name of the connection "NETGEAR499". Does this make a difference. The Ethernet is plugged into the 4th socket in the router so I'm assuming that's why it's being called "network4" ?


Good. Make sure you reinstall the program because you shouldn't access the internet without an Antivirus. :thumbsup:

The 2nd part you can ignore all that because windows have a weird way to set names. The "network 4" is because somehow is the 4 time windows installed drivers for the network card, I suppose the "NETGEAR499" is your wireless name so it doesn't apply when you are connected by Ethernet cable, sometimes windows mix things and use the wireless network name when a computer have both connections and is connected by cable!
  • 0






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