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Problem With DVD Player on Dell Laptop


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#1
MadameConcorde

MadameConcorde

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Hello all and thank you very much in advance for your help and enlightenment.

My equipment is a very good Dell Vostro 1500 laptop
the OS is Windows XP Pro SP3

I haven't used my DVD player in quite some time.
Tried to watch a DVD last night and for some odd reason the DVD player refuses to play the disc.

I have looked around and I think I have located the problem.

It's something about this:
HL-DT-ST DVD + RW GSA-T21N

I did a screenshot of the problem. A yellow circle with an arrow inside appears

See the picture.

Posted Image

i would be happy if someone can tell me what to do so I can restore my DVD player. I have tried but with no success so far.

Thank you all for reading my post.

:help:
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#2
rshaffer61

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One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116

Thank's to Broni for the instructions
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#3
MadameConcorde

MadameConcorde

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Thank you very much.

I tried uninstalling and rebooting and it was the same again - nothing worked.

I went to the Microsoft support and looked around.

I had to do the "regedit" and I was asked to delete an entry in the "current control set" and then "control" and "class" and in there they had some stuff with funny numbers and codes.

sorry I have forgotten which entry it was but I took it off and it was like magic now the DVDs are working.

:thumbsup:

Edited by MadameConcorde, 08 January 2014 - 09:20 AM.

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#4
rshaffer61

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I'm glad we could help and thank you for updating us on what fix resolved the issue.
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