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file extraction prompt virus? [Solved]


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#46
Nutloaf

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Hi there JR :)

Let's get the folder ourselves then. I normally wouldn't want to do this, but I'm confident with your abilities.

We will delete the present Mozilla folder and replace with the old folder with the bookmarks. Here's how:

1. Folder Options

  • Click Start and in the search box type Folder Options and press Enter
  • Click the View tab and check the Show hidden files, folders and drives box.
  • Click Apply then O.K
  • All done, now those Bookmarks :)


2. Delete Current Mozilla Folder

  • Click Start - Computer - Local Disk (C:)
  • Double click the Users folder - Double click the joel c folder - Double click AppData then Double click Roaming
  • Right Click the Mozilla folder and select Delete
  • Leave that window open. Do not open Firefox yet

3. Cut and Paste old Mozilla Folder

  • Click Start - Computer - Local Disk (C:)
  • Navigate to the following folder:

    • C:\_OTL\MovedFiles\01062014_171545\C_Users\joel c\AppData\Roaming
  • Right click the Mozilla folder and select CUT
  • Now right click in the window you left open in step 1 and select Paste
  • Close all open windows and open Firefox. BOOKMARKS?

4. Set Folder Options to Default

  • Click Start and in the search box type Folder Options and press Enter
  • Click the View tab and check the Don't Show hidden files, folders and drives box.
  • Click Apply then O.K


Things I want to see in your next post.

  • A happy smiling bookmark face!!

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#47
jr chambers

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I AM VERY IMPRESSED!! that worked like a charm, now I'm back like i was before this all got started but now, I have alittle better protection and a better/safer running pc. thank you nutloaf! :spoton:
Joel
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#48
Nutloaf

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Awesome news. We have beaten the Mozilla! :woot:

There is one bad extension in that Mozilla folder that we need to remove plus 2 other entries. Run the fix below and the clean is complete. In the next post I will remove our tools which takes care of all the quarantined items and offer you some tips.


1. OTL Fix

  • Right click the OTL icon and select Run as Administrator.
  • Copy the entire text in the Quote box below, do not include the word QUOTE and Paste into the Custom Scans/Fixes box in OTL.

    :OTL
    C:\Users\joel c\Documents\downloads from g drive\Babylon7_setup.exe
    C:\Users\joel c\Downloads\AESannowave.exe
    C:\Users\joel c\AppData\Roaming\Mozilla\Firefox\Profiles\j1wo7ccj.default\extensions\{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}.xpi
    :COMMANDS
    [EMPTYTEMP]

  • Then click Run Fix
  • Click O.K if asked to Reboot.
  • An OTL fix log will be saved in the following location: C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log - Where mmddyyy _hhmmss is the date and time of fix.
  • Copy and Paste the Fix Log in your next reply.

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#49
jr chambers

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here is the OTL text
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Becky
->Temp folder emptied: 2952 bytes
->Temporary Internet Files folder emptied: 20529277 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 222255906 bytes
->Flash cache emptied: 3227 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: joel c
->Temp folder emptied: 51953212 bytes
->Temporary Internet Files folder emptied: 14859043 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 169975362 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 1305 bytes

User: Public

User: user

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 305438 bytes
RecycleBin emptied: 17198805760 bytes

Total Files Cleaned = 16,860.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 01282014_203344

Files\Folders moved on Reboot...
C:\Users\Becky\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
C:\Users\joel c\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
Joel
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#50
Nutloaf

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O.K with all the excitement recovering the bookmarks I put the wrong command in OTL which........does nothing :rolleyes:

Run this fix no reboot necessary it should be very quick.

OTL Fix

  • Right click the OTL icon and select Run as Administrator.
  • Copy the entire text in the Quote box below, do not include the word QUOTE and Paste into the Custom Scans/Fixes box in OTL.

    :FILES
    C:\Users\joel c\Documents\downloads from g drive\Babylon7_setup.exe
    C:\Users\joel c\Downloads\AESannowave.exe
    C:\Users\joel c\AppData\Roaming\Mozilla\Firefox\Profiles\j1wo7ccj.default\extensions\{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}.xpi

  • Then click Run Fix
  • Click O.K if asked to Reboot.
  • An OTL fix log will be saved in the following location: C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log - Where mmddyyy _hhmmss is the date and time of fix.
  • Copy and Paste the Fix Log in your next reply.

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#51
jr chambers

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here is the OTL text log
========== FILES ==========
C:\Users\joel c\Documents\downloads from g drive\Babylon7_setup.exe moved successfully.
C:\Users\joel c\Downloads\AESannowave.exe moved successfully.
C:\Users\joel c\AppData\Roaming\Mozilla\Firefox\Profiles\j1wo7ccj.default\extensions\{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}.xpi moved successfully.

OTL by OldTimer - Version 3.2.69.0 log created on 01292014_183650
Joel
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#52
Nutloaf

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Awesome sauce!

The next post is the one we have been waiting for............and you have to wait a bit more, until it's cleared :)
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#53
Nutloaf

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Hello there JR :)


Your System is now clean. Thanks for sticking with me I really appreciate it. :thumbsup:

So pleased we got those Bookmarks back. Not sure what happened with the folder move commands, they worked perfect when I deleted my own Mozilla folder :lol:


All we have to do now, is create a clean Restore point and clean up the tools. :)


Dustpan and Brush


1. OTL

Copy the entire text in the Quote box below, do not include the word QUOTE and Paste into the Custom Scans/Fixes box in OTL.

:COMMANDS
[CREATERESTOREPOINT]

  • Then click Run Fix
  • When complete a log file will tell you if sucessfull. I do not need to see this.
  • Now click the CleanUp button on OTL. This will delete the log files, the OTL folder and OTL itself.
  • Click O.K to Reboot.

2. Flush Old System Restore Points

  • Click on Start(Windows 7 Orb) >> All Programs >> Accessories >> System Tools >> right-click on Disk Cleanup and select Run as Administrator.
  • If prompted Select the system drive, C then OK.
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked.
  • Now click on the More Options tab. If not shown - Click on Clean up system files >> Select the system drive, C then OK. now click More Options Tab.
  • Under:- System Restore and Shadow Copies Click on Clean up... select Delete >> OK then Delete Files.

3. Register Avast for Free Updates

  • Open Avast either by clicking the Taskbar shield or the Desktop icon.
  • Top of the screen should be a link to Register now. If not Click Maintenance and the link is there.
  • Choose Free Protection if asked and fill in your Name and Email info.
  • You will then recieve an email with a confirmation link. Click the link and your all set for free updates.

4. Uninstall ADWcleaner

  • Open ADWcleaner, ignore any Update requests and select uninstall.

5. Delete 2 Desktop Icons

  • Right click the JRT Icon and select Delete
  • Right click the Security Check Icon and select Delete

6. Uninstall ESET
  • Click Start then Control Panel and select Uninstall a program or Programs and Features
  • Select ESET Online Scanner and uninstall


Job Done!


Tips For A Clean Surf with Toolbar and Homepage Hijack free waves


CryptoPrevent

Install the following FREE program to prevent crypto ransome ware. Information on crypto ransome ware


Use this link to download and install CryptoPrevent

Avoid the following

  • Torrent downloaders, Torrent files and Torrent sites. - Otherwise known as P2P. The files are mainly illegal, contain malware and\or adult material. Steer clear of P2P programs and files..
  • Registry Cleaners - They can clean a little too much and remove needed entries. The best thing to do with the registry is leave it be.
  • PC Performance Boosters. - Programs that promise to speed up your PC. These are useless and\or come packed with Toolbars and other uneeded software that runs in the background causing, you guessed it Performance Issues!
  • Not Checking Install Screens - Dont just click next, next, next and Install when installing programs. Some of the screens may contain Browsers or Toolbars. Check each screen before clicking next.


The main thing is to Keep On Top Of Your Updates and run Weekly Scans with Malwarebytes and Avast.

Select the following link and add it to your Favourites or Bookmark for future use. The answers to the majority of PC problems.


I will keep this post open for 24 hours if you need assistance. If after that you need help then please start a new Topic in the appropriate forum. :wave:
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#54
jr chambers

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WAIT! we removed internet explorer at some point as i don't have it in programs, i do have a icon on the task bar but no program in the start or program files.also i have a icon for windows explorer and windows media player and they don't work, i get a prompt" can't open this item...what are your thoughts to this?
Joel
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#55
Nutloaf

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Ok, Have you removed OTL yet? If not let me know.
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#56
jr chambers

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yes i have. had completed all tasks you requested, then, i tried to go to IE( I don't use it very often) and the icon did not work, so i checked the programs and it was/is missing...
Joel
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#57
Nutloaf

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Hi there JR let's get this fixed :)

I want you to create new shortcuts for me first to see if that resolves the issue if not then try steps 2 and 3.

1. Create Shortcuts

  • Click Start - Computer - Local Disk (C:)
  • Double click the following folders: Program Files - Internet Explorer
  • Right Click the iexplore icon and click Pin to Taskbar repeat this step and select Pin to Start Menu
  • Windows Media Player next:
  • Click the back button to get back to the Program Files folder
  • Double click the Windows media Player folder and right click the wmplayer icon and select Pin to.. as above
  • If this does not fix the issue then move on with the next steps.


2. Internet Explorer

  • Click Start and in the Search bar type Internet options and press Enter
  • In the window that opens select the Advanced tab.
  • Under Reset Internet Explorer settings Click the Reset button
  • At the prompt window click Reset once complete click Close
  • Start Internet Explorer
  • Working?


3. Media Player

  • Click on the link below to run Microsoft Fixit.
  • Click this link to run Microsoft Fix
  • Click the Run Now button then click Run at the prompt and accept the Agreement.
  • Click Detect problems and apply the fixes for me (Recommended)
  • Click any prompts to Reset Media player if asked.

Report back :thumbsup:
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#58
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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