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Missing imagehlp.dll file [Closed]


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#31
Machiavelli

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Let's give that a try.

  • Step 1: Check Disk

  • If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


Select Command Prompt
Please give the following command into Command Prompt

chkdsk C:\ /r

This will take some time. After it finished please reboot PC and try to boot up your PC (if it doesn't work in normal mode please try safe mode)
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#32
ltunagur

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When I try to enter chkdsk C:\ /r at the command prompt I am given the error

The drive, the path, or the file name is not valid.

I have reinstalled Windows XP before but it was a long time ago. I would like to have instructions to make sure I do it correctly.
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#33
ltunagur

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Under the System Recovery Options I have the option of

Dell Factory Image Restore
Restore your system software to factory condition.
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#34
Machiavelli

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If you want to do a reinstall of Vista just tell me. We can also try some things, if you want to do that please follow these instructions below.

  • Step 1: Check Disk

  • If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


Select Command Prompt
Please give the following command into Command Prompt

chkdsk C: /r

This will take some time. After it finished please reboot PC and try to boot up your PC (if it doesn't work in normal mode please try safe mode)
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#35
ltunagur

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I am running chkdsk. I has been at the exact same spot for more than 6 hours. Here is what the last entry says

CHKDSK is verifying free space <stage5 of 5>
86 percent complete. <33079171 of 39726542 free clusters processed>


I wrote the number 33079171 down just to keep track. I know this takes time and I am leaving it to let it continue but I wonder if it has locked up.
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#36
Machiavelli

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I am running chkdsk. I has been at the exact same spot for more than 6 hours.

That's not normal. You can wait some time to be sure or stop the process. If you stop report me if you can boot up (if the normal mode doesn't work then please try Safe Mode).
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#37
ltunagur

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I will leave it for a little while longer.
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#38
Machiavelli

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OK
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#39
Machiavelli

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Are you still with me?
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#40
ltunagur

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Yes, I am still with you. I have tried several times and still chkdsk will not work. It will not restart in normal mode or safe mode. Each time I leave it to restart for more than several hours to make sure it has time to load updates or whatever it needs to do but it just seems to lock up. What's next?
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#41
Machiavelli

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Hello,

Please boot into BIOS (shortly after you turned on the PC please press F2). The Bios will open. Please search after the brand of your hard drive and write it down to a paper. Then post it into your next thread.
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#42
ltunagur

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From the BIOS

System Info
System = Inspiron 1525
BIOS Version = A11 (03/10/2008)

Service Tag = 8L4YNF1
Asset Tag = {none}
Ownership Tag = {none}


Processor Info
Processor Type = Intel ® Core (™)2 Duo processor
Processor ID = 06FD
Current Clock Speed = 1.83 Ghz
Minimum Clock Speed = 1.00 GHz
Maximum Clock Speed = 2048 KB
Dual Core Present = Yes


Memory Info
Memory Installed = 3072 MB
Memory Available = 3062 MB
Memory Speed = 667 MHz
Memory Channel Mode = Dual
Memory Technology = DDR2 SDRAM


Device Info
Primary Hard Drive = 250 GB HDD
Fixed Bay Device = DVD+/-RW

Video Controller = Intel Crestline Graphics
Video BIOS Version = 1566
Video Memory = 8 MB
Panel Type = 15.4" Wide XGA
Native Resolution = 1280 by 800

Audio Controller = Sigmatel 9205
Moden Controller =Conexant HDA D330 MDC
Wi-Fi Device = Dell Wireless
Cellular Device = {none}
Bluetooth Device = {none}

Flash Cache Module = {none}

AC Adapter Type = Unknown device installed
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#43
Machiavelli

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Isn't there any other info which brand hard drive you have? (San Disk, Sony, etc.)
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#44
Machiavelli

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Please go again into the BIOS by typing F2 right at the boot up of the PC (like you did before!), then highlight the boot device in the list, hit enter, and a pop up screen will display the HDD model number like:

ST1000DM003-1CH163 (just an example)
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#45
ltunagur

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I am not sure where to find the boot device in the list. The only thing I see similar is the Boot Sequence under System. When I press enter then highlight Internal HDD no pop up appears.

Under BIOS here are my choices:

System
System Info
Processor Info
Memory Info
Device Info
Battery Info
Battery Health
Date/Time
Boot Sequence

Onboard Devices
Integrated NIC
External USB ports
Media Card and 1394
SATA Operation
Module Bay Device
Flash Cache Module

Video
Brightness
Brightness (AC)

Security
Admin Password
System Password
Internal HDD PW
Password Change
Password Bypass
Wireless Switch Change
Wi-Fi Catcher Change
CPU XD Support
Computrace®

Performance
Multi Core Support
Dynamic Acceleration
HDD Acoustic Mode
SpeedStep Enable

Power Management
USB Wake Support

Maintenance
Load Defaults
Service Tag

POST Behavior
Adapter Warnings
Fn Key Emulation
Fast Boot
Keypad (Embedded)
Numlock LED
USB Emulation

Wireless
Internal Bluetooth
Internal Wi-Fi
Internal Cellular
Wireless Switch
Wi-Fi Catcher
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