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Missing imagehlp.dll file [Closed]


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#46
Machiavelli

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OK, try to go to Device Info and report back what do you see.

 

  • Please start your infected computer and start tapping F8 repeatedly
  • If this was successfull, you will see the Advanced Boot Options screen with the follwoing three options:

Safe Mode
Safe Mode with Networking
Safe Mode with Command prompt


  • Please try to start in Safe Mode with Networking (1.), if this doesn't work please try to start in Safe Mode (2.), please also try Safe Mode with Command Prompt

Posted Image

  • Tell me which option worked! (if no option worked please also let me know)

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#47
ltunagur

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This is what I see under Device Info

Device Info
Primary Hard Drive = 250 GB HDD
Fixed Bay Device = DVD+/-RW

Video Controller = Intel Crestline Graphics
Video BIOS Version = 1566
Video Memory = 8 MB
Panel Type = 15.4" Wide XGA
Native Resolution = 1280 by 800

Audio Controller = Sigmatel 9205
Moden Controller =Conexant HDA D330 MDC
Wi-Fi Device = Dell Wireless
Cellular Device = {none}
Bluetooth Device = {none}

Flash Cache Module = {none}

AC Adapter Type = Unknown device installed
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#48
Machiavelli

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Are you able to boot into any Safe Mode Options? The instructions are in post #46.
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#49
ltunagur

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I am not able to boot in Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt.
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#50
Machiavelli

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Again, go into the BIOS by tapping F2 right at the beginning of the start up, then under Maintenance you will see the point Service Tag, please click on it and report back what it is reported there. Which PC do you have? (model).
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#51
ltunagur

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Service Tag
8L4YNF1

Dell Inspiron 1525
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#52
Machiavelli

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Hello,

  • Step 1: Diagnostic

Please visit this website here and go to page 36. Please follow the steps under Dell Diagnostic. Tell me what it displays. The best would be making photos of it and posting it here (attaching it).

If you have any question about that, just ask.
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#53
ltunagur

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This is the screen shot of the error I received
photo 1.JPG

I then continued running the memory test.

Afterwards I Booted the Dell Diagnostic Utility Partition.
photo 3.JPG

When that finished I received the following
photo 4.JPG

I chose to run the Test Memory.
This is the result
photo.JPG

Then I received the following
photo.JPG

I chose the extended test and everything was fine except
photo.JPG

I finished the test and then I chose to run the SYSTEM TREE and chose option CANNOT BOOT THE OS. I received the following error
photo.JPG

I will post the rest when the test is done.
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#54
Machiavelli

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I will post the rest when the test is done.

OK. So well done! :thumbsup:
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#55
ltunagur

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I have a series of errors, it doesn't seem like it is getting past block 419146752 of 488397167 and 85% which is about the same percent that CHKDSK would get to and seem to hang up. Here are some of the errors. They are sequential and I am not going to post them all. I will leave it running but I am going to stop taking and posting screen shots unless the error changes or it gets past 419146752. Let me know if I need to abort the testing.
IMG_0411.jpg
IMG_0412.jpg
IMG_0413.jpg
IMG_0414.jpg
And it is sequential until block 419146764 and still running.
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#56
Machiavelli

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Hello,
So sorry for the delay.

First,
I must say your hard drive is damaged. You must buy a new one. That means we must first remove the hard drive and then put the new hard drive in it.

Please visit this here and go to page 25 (Replacing a hard drive). Please follow the instructions to replace your hard drive. If you have any questions, just ask.

Next,
please visit this site here and go to page 43/44. Please read the instructions carefully. OK, when you bought that Laptop there should be two Driver Disks:

  • Dell Operating System media
  • Dell Drivers and Utilities media

If you don't have these CD's please download all Drivers to an USB from here. (. You can download these drivers by clicking on Download File. Do that for every driver. After you have downloaded all these drivers please move the files to an USB Stick.)

Then go over to this instructions here. Please ignore Step 2 since you can not back up any data more. Then follow the steps carefully.

OK, after the Vista Installation please start the PC. Hopefully everything worked well and you are able to log in. If so, we need to install our drivers. Since we discussed about two ways how to do that, please take note, that only one option is the correct one for you.

I.) Insert the Drivers disc and follow the onscreen instructions to install the drivers.
II.) Insert the USB stick and start one setup, then the other , etc .... and install the drivers.

When you are finished with that please install a Firewall and an Antivirus.
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#57
Machiavelli

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Any question to the instructions above or do you need additional help?
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#58
CompCav

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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