[KiwiProbie]

Ok heres an annoying problem,

When I had windows 8 i was able to use to use the bluetooth that is inbuilt to my laptop. Now that I have upgraded to windows 8.1 the bluetooth is not working at all. Cant even pick it up on my phone and cannot find it on my laptop nor send and recieve etc.

I have googled and I have not found a solution yet. I have updated the drives via windows update. Nothing.

I dont know what else to try.

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Hi,

Please post the Brand and model of the laptop.

[SleepyDude]

Hi,

Please post the Brand and model of the laptop.

[KiwiProbie]

Acer E1-522

[SleepyDude]

Hi,

Can you check the Device Manager to check if you have any reference to the Bluetooth device?

• Open Device Manager click Start then on the Search box type devmgmt.msc and press Enter
• the Device Manager window will open
• check if you have any device on the Bluetooth Radios categories

Please post the name of the Bluetooth device.

[KiwiProbie]

Hi Sleepdude,

I have followed your request and from what it says here is:

Bluetooth USB Adapter



That is what i had before the upgrade and it used to work but now doesn't.

[SleepyDude]

Hi Sleepdude,

I have followed your request and from what it says here is:

Bluetooth USB Adapter



That is what i had before the upgrade and it used to work but now doesn't.

Open the Device Manager again and do this:

• right click the Bluetooth USB Adapter
• click Properties > Tab Details > On the Property box select Hardware Ids
• Copy & Paste the values on the box to your Reply

[KiwiProbie]

Hi Sleepdude,

I have followed your request and from what it says here is:

Bluetooth USB Adapter



That is what i had before the upgrade and it used to work but now doesn't.

Open the Device Manager again and do this:

• right click the Bluetooth USB Adapter
• click Properties > Tab Details > On the Property box select Hardware Ids
• Copy & Paste the values on the box to your Reply

USB\VID_04CA&PID_300B&REV_0001
USB\VID_04CA&PID_300B

[SleepyDude]

USB\VID_04CA&PID_300B&REV_0001
USB\VID_04CA&PID_300B

Hi,

Try to install the following Bluetooth driver it's from the Acer website for your computer and Windows 8.1

[KiwiProbie]

Ok, I'll have a go and then I'll get it sorted now

[SleepyDude]

Ok, I'll have a go and then I'll get it sorted now

So it's working now?

[KiwiProbie]

Unfortunately not, still will not pick up my phone and still cannot pick up the laptop with my phone...... bloody strange. lol

[SleepyDude]

Unfortunately not, still will not pick up my phone and still cannot pick up the laptop with my phone...... bloody strange. lol

Can you post a screenshot of the Device Manager showing the Bluetooth Radios and Network Adapters

[KiwiProbie]

I saved the image as DM aka Device Manager

Here it is as per your request:

[SleepyDude]

Hi,

The devices drivers seems in place maybe it's something related to software... Try to reinstall the Wireless driver because this one is also related with the Bluetooth.

[KiwiProbie]

Hi,

Yeah i did both of them at the same time , still nothing.