Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 8.1 "Bluetooth" feature


  • Please log in to reply

#1
KiwiProbie

KiwiProbie

    Member

  • Member
  • PipPipPip
  • 399 posts
Ok heres an annoying problem,

When I had windows 8 i was able to use to use the bluetooth that is inbuilt to my laptop. Now that I have upgraded to windows 8.1 the bluetooth is not working at all. Cant even pick it up on my phone and cannot find it on my laptop nor send and recieve etc.

I have googled and I have not found a solution yet. I have updated the drives via windows update. Nothing.

I dont know what else to try.
  • 0

Advertisements


#2
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts
Hi,

Please post the Brand and model of the laptop.
  • 0

#3
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts
Acer E1-522
  • 0

#4
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts
Hi,

Can you check the Device Manager to check if you have any reference to the Bluetooth device?

  • Open Device Manager click Start then on the Search box type devmgmt.msc and press Enter
  • the Device Manager window will open
  • check if you have any device on the Bluetooth Radios categories
Please post the name of the Bluetooth device.
  • 0

#5
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts
Hi Sleepdude,

I have followed your request and from what it says here is:

Bluetooth USB Adapter



That is what i had before the upgrade and it used to work but now doesn't.
  • 0

#6
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts

Hi Sleepdude,

I have followed your request and from what it says here is:

Bluetooth USB Adapter



That is what i had before the upgrade and it used to work but now doesn't.


Open the Device Manager again and do this:
  • right click the Bluetooth USB Adapter
  • click Properties > Tab Details > On the Property box select Hardware Ids
  • Copy & Paste the values on the box to your Reply

  • 0

#7
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts

Hi Sleepdude,

I have followed your request and from what it says here is:

Bluetooth USB Adapter



That is what i had before the upgrade and it used to work but now doesn't.


Open the Device Manager again and do this:
  • right click the Bluetooth USB Adapter
  • click Properties > Tab Details > On the Property box select Hardware Ids
  • Copy & Paste the values on the box to your Reply




USB\VID_04CA&PID_300B&REV_0001
USB\VID_04CA&PID_300B
  • 0

#8
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts

USB\VID_04CA&PID_300B&REV_0001
USB\VID_04CA&PID_300B

Hi,

Try to install the following Bluetooth driver it's from the Acer website for your computer and Windows 8.1
  • 0

#9
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts
Ok, I'll have a go and then I'll get it sorted now
  • 0

#10
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts

Ok, I'll have a go and then I'll get it sorted now


So it's working now?
  • 0

Advertisements


#11
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts
Unfortunately not, still will not pick up my phone and still cannot pick up the laptop with my phone...... bloody strange. lol
  • 0

#12
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts

Unfortunately not, still will not pick up my phone and still cannot pick up the laptop with my phone...... bloody strange. lol


Can you post a screenshot of the Device Manager showing the Bluetooth Radios and Network Adapters
  • 0

#13
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts
I saved the image as DM aka Device Manager

Here it is as per your request:

Posted Image
  • 0

#14
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,827 posts
Hi,

The devices drivers seems in place maybe it's something related to software... Try to reinstall the Wireless driver because this one is also related with the Bluetooth.
  • 0

#15
KiwiProbie

KiwiProbie

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 399 posts
Hi,

Yeah i did both of them at the same time :D, still nothing.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP