Also when I start up it gives me the blue screen with initialiazation startup failed error. And 0x000006b error. I have also done the memory test and it was ok. The details for the failed startup repair is
Problem Event :StartupRepairOffline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.17600.16385
Problem Signature 3 unknown
Problem Signature 4: 21200364
Problem Signature 5: autofailover
Problem Signature 6: 11
Problem Signature 7:0x6b
I had problems with this laptop a few months ago with boot up issues and the person i had fix it says it was caused by a windows update and he turned the auto updates off then. but also before that and even before this happened when i would try to open microsoft excel or word it would give me the error sftldr_wow64.dll missing. i never could get that to fix even with uninstalling the office start up program and reinstalling so i have no idea if they are connected or not.
i have tried to include everything i can think of that i have done but if there's anything else i can add please let me know. im at a loss of what to do and am not computer savvy so any help would be appreciated.