[Braind]

I am using Windows 7 Home Premium and I want to backup my files using Transcend StoreJet 1TB external drive. I am using the Backup and Restore function on Windows 7 to do the backup. This worked once many months ago, but has not worked since. Windows will give me an error message saying the backup was unsuccessful. It will ask me if I want to try again, and when I do, I get the same unsuccessful results. I contacted Transcend Tech Support and they are stymied on this problem and suggested that I contact Microsoft to resolve this. I did convert the flies on the Transcend external drive to NTFS at the suggestion of Transcend, but that did nothing to resolve this problem.

Any suggestions?

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EaseUS Todo Backup Home

[SpywareDr]

EaseUS Todo Backup Home

[Braind]

Thanks, however I would still like to use the Transcend external drive, otherwise it becomes a very expensive paperweight. Any suggestions for that? Both my PC manufacturer (HP) and Microsoft will charge for support and the price is almost the full price of the external drive itself!

[SpywareDr]

You can select an external drive as the backup destination. In fact, if your Transcend is plugged in and on when you run EaseUS, the software will probably have already chosen it as the the most suitable destination location by default.

[SleepyDude]

Hi,

EaseUS Todo Backup is a good solution but Windows features stop working like that could be an indication of other problems...
Maybe there is some clue about the problem in Windows Event Viewer.

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

• List last 10 Event Viewer log
• List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.

[Braind]

Here is the log:

MiniToolBox by Farbar Version: 18-12-2013
Ran by Brain (administrator) on 11-01-2014 at 22:26:26
Running from "C:\Users\Brain\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2014 09:43:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/11/2014 03:43:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/11/2014 00:54:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2014 05:58:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 10:44:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 08:46:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 05:28:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 02:16:54 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Access is denied. (0x80070005).

Error: (01/09/2014 02:03:07 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Access is denied. (0x80070005).

Error: (01/09/2014 01:27:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (01/11/2014 09:42:12 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/11/2014 03:41:46 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/11/2014 00:52:33 AM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/10/2014 05:56:57 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/09/2014 10:42:58 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/09/2014 08:45:13 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/09/2014 05:26:39 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/09/2014 01:26:22 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/09/2014 09:41:14 AM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)

Error: (01/09/2014 01:20:16 AM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time provider 'VMICTimeProvider' failed to start due to the following error: The specified module could not be found. (0x8007007E)


Microsoft Office Sessions:
=========================
Error: (01/11/2014 09:43:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/11/2014 03:43:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/11/2014 00:54:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2014 05:58:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 10:44:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 08:46:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 05:28:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/09/2014 02:16:54 PM) (Source: Windows Backup)(User: )
Description: Access is denied. (0x80070005)

Error: (01/09/2014 02:03:07 PM) (Source: Windows Backup)(User: )
Description: Access is denied. (0x80070005)

Error: (01/09/2014 01:27:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
Date: 2013-01-29 21:07:06.202
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 20:59:33.700
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 20:50:25.738
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 20:35:00.004
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 20:20:27.325
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 19:27:28.922
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 19:15:43.086
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 19:03:58.431
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 18:48:50.744
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-01-29 18:27:05.731
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00175_005\avcuf64.dll because the set of per-page image hashes could not be found on the system.


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 6126.53 MB
Available physical RAM: 4147.26 MB
Total Pagefile: 12251.24 MB
Available Pagefile: 10060.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.5 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:848.86 GB) (Free:687.9 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.25 GB) (Free:0.1 GB) NTFS
8 Drive k: (Transcend) (Fixed) (Total:931.51 GB) (Free:919.29 GB) NTFS

========================= Users: ========================================

User accounts for \\BRAIN-HP

Administrator Brain Guest


**** End of log ****

[SleepyDude]

Hi,

Let's do some checking and get another log please...


» Check Windows System files integrity

• open the Command Prompt as Administrator (Tutorial)
• type the following command and press Enter:
  

  sfc /scannow
  

  Note: This may take some time to finish.
  
  if it doesn't say "No integrity violations found" them do this:
• In the command prompt window, type or Copy & Paste the following:
  

  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• Close the command prompt.
• Attach to your post the sfcdetails.txt file that was just placed on your Desktop
• You can safely delete the sfcdetails.txt file afterwards if you like

» Check some windows critical services...
Download Farbar Service Scanner

• Run FSS
• Check all the options
• click Scan

Post the generated log in your reply.

[Braind]

Unfortunately, the tutorial to run Cmd Prompt as an Administrator did not work. Command Prompt came up the same way as it always does: NOT as an Administrator. The Tutorial mentioned that the User Account Control dialog would pop up. This also did not happen. So I could not run the scans except for this one:

Farbar Service Scanner Version: 08-01-2014
Ran by Brain (administrator) on 12-01-2014 at 15:37:10
Running from "C:\Users\Brain\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[Braind]

The EaseUS worked and backed up my files on the Transcend external drive. This would seem to me that the Transcend drive is not the problem, which means something in Windows 7 is not working properly.

[SleepyDude]

Hi,

To make the system more secure you should enable the User Account Control (UAC)

• Open the Start Menu
• Click Control Panel.
• Click the View by drop-down arrow and select Large icons.
• Click User Accounts.
• Click Change User Account Settings.
• Move the slider:
  
  • Set to Always Notify to turn UAC ON
  • Click OK
• Restart your computer.

Edited by SleepyDude, 12 January 2014 - 03:54 PM.

[SpywareDr]

Make sure the disk you are backing up your data to is healthy. Run a chkdsk on the drive and make sure there are no bad sectors or some sort of corruption in the file system. If there is, the backup can fail.

If you are backing up folders that contain files that might trigger your anti-virus software by mistake, this will cause the backup to fail. I have seen this happen multiple times with Microsoft Security Essentials. Just exclude the files in question from the anti-virus program and then the backup will run. Of course make sure these are legitimate files first before you do it.

Make sure system protection is turned on. You can do this by going into the System control panel and then clicking on system properties. Then you can enable system protection for the different drives in your computer.

How to fix Error code: 0x81000037 when using Windows 7’s Backup and Restore

Support.MIcrosoft.com > The backup process requires significantly more time when you use the Windows Backup utility in Windows 7 if the size of the backup files increases

If you love your data, do not use Windows Backup!

Edited by SpywareDr, 12 January 2014 - 04:16 PM.

[Braind]

I changed the UAC settings, but I am still getting the same results when I try to run Cmd Prompt as an Administrator. The UAC still doesn't pop up, either.

[Braind]

I have 2014 Norton 360 for AV and am running a full scan, including the Transcend drive now. I changed the settings so the bad files will be removed instead of quarantined.
Is there a free back up software I can use in place of W7 Backup and Restore?
I would like to do backups on a regular weekly schedule.

Edited by Braind, 12 January 2014 - 05:02 PM.

[SleepyDude]

I have 2014 Norton 360 for AV and am running a full scan, including the Transcend drive now.
Is there a free back up software I can use in place of W7 Backup and Restore?
I would like to do backups on a regular weekly schedule.

You can use EaseUS Todo Backup suggested before.

With the UAC disabled everything will run as Administrator if I'm not mistaken, try to run the sfc scan because your Windows have some problems and sfc will try to fix them.

[SpywareDr]

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Edited by SpywareDr, 12 January 2014 - 05:06 PM.