I need help please! I posted this same thing in Windows 8 but they told me that this could be a Malware issue and that I had to re-post my problem here. I hope you can help me.
I bought a new dell Inspiron 15r 5537 touchscreen with built in windows 8. I bought it in September but my sister gave it to me as a Xmas present so It's basically brand new. It was working perfectly but now it freezes after logging in. I've logged in in safe mode and it works fine for a while but then it freezes again.
I updated it to windows 8.1 and after that I turned it on once and worked fine, BUT when I was putting it away, it slipped and hit the table... It was a hard hit but nothing happened to the core so I figured it wasn't important. Anyway, when I tried to turn it on again, it froze in the login page. I freaked out and pressed the power button to reboot it and it was all black.... I tried a bunch of things like logging in to the setup and configuration, pressing f8, f2, f11, just to see if anything worked at all. (I didn't change anything but I did a system restore and a diagnose that included an error in the HDD saying "short self test unsuccessful"). After the system restore I tried to log in normally and it worked! The screen wasn't black anymore and I could log in, but then it froze on the tile screen. Now, I can sometimes open up control panel or chrome, but it freezes almost immediately... If I let it think, it gets unresponsive for about 10-15min and then it works again for like 5 sec and freezes again...
I can't do anything! I tried scanning for virus in both normal and safe mode but it freezes all the time. There was one time that got up to 75% and then it died... But it didn't find anything, the laptop is brand new so I'm not sure it's a virus.
Please help me, this just happened a week ago and I don't know what to do. I don't know if the hit could have done something to the hard drive... I looked at the support forum of dell and it said that I should check the connections of the hard drive with the system board because it could have moved with the hit. They also told me that maybe I needed to update the BIOS and that the black screen is a common problem with the windows 8.1 update and that I should update some video drivers.
Anyway I've tried downloading these things but For some reason I haven't been able to do so in safe mode and it is incredibly frustrating to try to do it in the standard mode with all the frozen moments and the incredibly slow response of the computer.
I have no idea if I should update the BIOS or even open up the laptop, I wanted to check with you first. What do you think?
Please please please help me figure out what's going on!